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Rich GermanoSenior Director and Chief Operating OfficerInformation Technology Service

Mass User Participation

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•The rule of the consumer culture•Social computing•Rich interfaces rendered through a browser•Many participants in editorial generation and distribution•Mass adoption of broadband•Lower price points of consumer electronics•Pervasive connectedness via mobility•Technology Standards•Digital content distribution•Demographic shifts

New Goals of IT

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•Web 2.0 and ubiquitous broadband have fundamentally shifted the way society creates and disseminates information and knowledge•Disrupted and enhanced traditional modes of collaboration•Made irrelevant old ways of organizing labor and conducting business•Developed new modes of entertainment and digital content distribution•Seen consumer markets lower the cost and enhance the power of CPUs, networking, and graphics•Enabled location awareness and a new software as a service model driven by users of services stitching live tools together

New Goals of IT Services

AnythingAnywhere

Anytime Any media

Any device

Did you know….Shift Happens by Karl Fisch

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Gartner Research Information Technology Predictions

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•Apple will double it unit market share in the US and Europe by 2011 (currently 10%)

•75% of Organizations will make energy use a priority when selecting IT suppliers by 2010 and by 2009, 33% of companies will have an energy use criteria in their selection process•Vendors will need to prove their “green” credentials to buyers of IT by 2011

•50% of traveling workers will leave their notes books at home in favor of other devices by 2012

•80% of all commercial software will have elements of open-source technology by 2012

•At least 1/3 of all business applications software spending will be as a service subscription instead of building, buying, and deploying by 2012

Gartner Research Information Technology Predictions

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•End users (Consumers) will decide as much as half of all software, hardware, and technology acquisitions that typically are made by IT by 2010

•Technology adopters will forgo IT capital expenditures and instead purchase IT as a service by 2011

•Emerging Technology: 100 fold growth by 2011 of 3-d Printers (fabricators) in the home and business

IT at a Crossroad: New Models of Business

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IT Organizations Pushing

Technology

Business Forced to Eat

The Technology

Old Model

CentralIT Must Adapt

New ModelBusiness Pushes IT Solutions Via Service Models IT as a

Service

Consumers Pushing

Technology

Consumer

Consumers -> New Models of Business -> New Model of Employee

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Digital Native: A person who has grown up with technology; typical has never known a world without a computer or the internet

Digital Immigrant: A person who has grown up with out technology and adopted it later in life

Rise of the Versatilist and the Quest for Talent

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•70% of leading edge companies will seek to develop “versatilists”: A person who can apply a depth of skill to a rich scope of situations and experiences (Gartner).

•Have many perspectives and competencies•Build alliances and relationships•Can fill many roles and offer greater insight in a cross organizational team•Can help companies quickly incorporate innovation because they have a mastery of aptitude, local knowledge, industry knowledge, and leadership

•Profile of a versatilist (Gartner):•Experience outside current role in business unit, technology, region, and industry segment•Growth that comes from facing challenges and roles outside of comfort zone•Experiences outside the world of corporate business in non-profit, start-ups, government, and consumer based IT experiences•Continuing education in advanced degree•Works with companies, projects assignments, and education that increases their professional value

Talent Development

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•There is a rising demand for well rounded technology professionals that can see all sides of the business problem – customer, cost, business need, business outcomes, technology, and delivery

•This demand will be poorly met with our current work force as very few people have the hybrid mix of business, technology, and professional acumen

•Current work force (digital immigrant) is retiring in large groups over the next 5-15 years and do not have the experiences of the “digital native”

•New work force (digital native) is entering market and does not have the seasoned business or technology skills of the digital immigrant

•In 1990, a shortage of skills such as Java, ERP, etc could be taught. In 2008, teaching someone to be a seasoned hybrid of business, technology, and professionalism is difficult.

•This gap is impacting how business develops, grows, and sustains itself; as well as cause conflicts in the work place between the digital native and the digital immigrant

Information Technology Services – How we changed

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•Green Computing and Reduced Consumption: Moved from physical servers to virtualized servers to save on cost, space, power, and cooling. Smaller environmental footprint while adding more “servers” for hosting.•Focus on Collaboration Technology to Empower the User:

•SharePoint and InfoPath Pilots– 30 departments and growing•Microsoft Live Office – Higher Education Beta site• Google Apps – Application API Integration ready for release• Video Conferencing – Cross institutional conferences• Pod Casting Room – Students using it for Web 2.0 class

•Recruitment of employees – We will hire a well rounded person over a technical expert who specializes. Leadership is key- All else can be taught.•Use of Open Source with Commercial Products to offer services – Sun Identity Management•IT as a Service – Buying security management services, Live Office, GoogleApps

Think about….

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•If you had to develop IT talent and organizations, how would you go about it?•How would you develop a well rounded college graduate that came out of school with the mix of technology, business, and professional skills that could fill seasoned leadership and contributor roles?•How would you prepare and change existing work force for this skills gap?•How would you change the classroom or training programs to meet this demand?•How would you steer your organization as this shift in the IT direction takes place?•How would you recruit this type of employee as well as retain them?•If you had an IT job, what would you like it to be?•How should education change as the job market changes?