39
Get ready for a new kind of Customer Success Baman Motivala Area Vice President

Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Embed Size (px)

Citation preview

Page 1: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Get ready for a new kind of

Customer Success

Baman Motivala Area Vice President

Page 2: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015
Page 3: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 4: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Innovation Speakers 10:30am - 4:30pm

9:00am - 10:00am

Travis Kalanick Uber

Main Keynote 1:00pm - 3:00pm

Keynote 5:00pm - 6:00pm

Mindfulness Day 10:00am - 1:00pm

Marc & Parker Q&A 2:00pm - 3:00pm

Tuesday Wednesday Friday

Satya Nadella Microsoft

Marc Benioff & Friends

Josh Tetrick Hampton Creek

Rick WeltsGolden State Warriors

Will Marshall Planet Labs

Welcome to

10M+Online Viewers

400+Partner

Exhibitors

170K+Registrants

1,600+Sessions

8 Industry Keynotes

Goldie Hawn

Jack Kornfield

Tara Brach

Donna Karan

Padmasree Warrior

11:00am - 12:00pm

Meng Tan

Larry Brilliant

15

Marc Benioff

Larry Baer San Francisco Giants

Women’s Leadership Keynote 5:00pm - 6:00pm

Susan Wojcicki

Thursday

Product Keynotes

Jessica Alba

VIP performance with John Legend

Dreamfest &UCSF Benefit7:00pm - 11:00pm

Gayle King

Aaron Levie

Box

Adrian Grenier

Actor & Entrepreneur

Emily Chang

Bloomberg

Page 5: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Agenda

08:00 Registration and Breakfast

08:45 Keynote (Stockholm)

10:00 Coffee break

Room: Stockholm Room: New York

10:30 Business Digitalization (Stockholm) The Power of the Platform (New York)

11:30 Lunch

Keynote (New York)

Page 6: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Billionsconnected things

Trillionsof customer interactions

MillionsThousands

IoT

DataScience

Social

Mobile

CloudThe Connected WorldEverything and everyone is connected

LAN/WAN

Client

Server

SNA

Mainframe

Terminal

Page 7: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Get Ready for a New Kind of Customer Success

Dev

Syst

Co

Ad

M ISVIoTIoT

1 to 1 customer relationships

Write once, run great everywhere

World’s largest enterprise ecosystem

Page 8: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Our Technology Model

Multitenant cloud Fast innovation

Scalable metadata platform Rapid customization

Most trusted enterprise cloud Security | Availability | Performance

70%faster time to market

Focused on Customer Success IoTIoT

Page 9: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

4th Largest Software Company in the World in 2016

2013 • 2014 • 2015 2008 • 2009 • 2010 2011 • 2012 • 2013

2014 • 2015

2011 • 2012 2013 • 2014

2015

Most innovative

companies in the world

4th largest software company based on analyst consensus revenue for FY2017. Salesforce fiscal 2016 guidance provided August 20th, 2015: “revenue for the company’s full fiscal year 2016 is projected to be approximately $6.60B to $6.625B.”

$6.62BFY16 revenue guidance

20KFY16 employees

Page 10: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Metadata Platform

Your Metadata

Your Data

Single Code Base

Your Lightning Apps

Automatic upgrades48 major releases

Private & secure

Protected customizations

Your Lightning Logic

Your Lightning UI

Your Lightning Objects

Page 11: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

New Salesforce Vertical AppsBuilt with Lightning

Patient relationships, not records

Connecting advisors with clients like never before

Kristin ChuDeputy Director

Mike CapelleChief Strategy Officer

Page 12: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Salesforce & Microsoft Partnership

+Salesforce1 for Office

Salesforce integration with SharePoint and OneDrive for Business

Salesforce and Windows 10 integration

Salesforce Wave, PowerBI, and Excel Integration

Salesforce for Office

Page 13: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

and

and customers

IoTIoT

to the Internet of Things ?How do you connect…

the Customer Success Platform

Page 14: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

NEWIoT Cloud

Page 15: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 16: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Patrik AnderssonSenior Solution Engineer

Niklas BrygtPrincipal Solution Engineer

#DF2U

Page 17: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

NEWIoT Cloud

Connect to everything

Massive scale

Real-time

Powered by Thunder

Page 18: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

How the IoT Cloud Works

Capture customer IoT events1 Trigger

1 to 1 real time rules2 Engage customers 1 to 13

Salesforce IoT Cloud

Powered by Thunder

Salesforce Apps Sales, Service, Marketing,

Communities

Internet of Things Events

Sensors, connected products, smartphones

Enhanced customer profiles

IoTIoT

Page 19: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 20: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

The Salesforce Customer Success Platform in Action

American Express

CommunityMarketingService AppsAnalyticsSales

Intuit Mattel

Page 21: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Lightning Experience NewLightning Exchange New

Easy: 50+ all new partner components

Lightning PlatformSmart: meet the new Salesforce

Fast: build and customize with drag and drop

Page 22: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Sales Cloud#1 Sales application

Lightning Experience | New Sell faster as a team

Sales Wave Analytics | New Sell smarter on any device

Sales Platform & Ecosystem Sell the way you want

Page 23: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

The Sales Cloud has never been smarter

Connected CRM & EmailAll your data in context

Proactive & IntelligentSmart notifications, dynamic scheduling

Connects to Salesforce1Seamlessly keep your pipeline up-to-date

Download today

Connects to Sales Cloud

NEW

Jamie Wuopened youremail: “RevisedAcme proposal”

SalesforceIQ

for Sales Cloud

Page 24: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 25: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

The Salesforce Customer Success Platform in Action

American Express

CommunityMarketingService AppsAnalyticsSales

Intuit Mattel

Page 26: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 27: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#1 Customer service platform

Service Cloud

Lightning Service Console | New Empower agents with speed

Service for Apps | New Personal, in-context support

Service Wave Analytics | New Smarter service, instant insights

Page 28: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

App Cloud

Build any app, fast Innovation, not infrastructure

Empower everyone Point and click app development

Most trusted platform Run all your apps in the cloud

#1 Cloud app dev platform

Page 29: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 30: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

The Salesforce Customer Success Platform in Action

American Express

CommunityMarketingService AppsAnalyticsSales

Intuit Mattel

Page 31: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 32: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Marketing Cloud#1 Marketing application

1 to 1 customer journeys Connect every interaction

Precision marketing Predict and personalize content

Every channel, every device Email, mobile, social, ads & web

Page 33: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Community Cloud#1 Community platform

Lightning Community Builder | New

Drag and drop new capabilities, fast

Personalized Recommendations Targeted content for everyone

E-Commerce for Communities | New New channel for growth

Page 34: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 35: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

1.1M+Service Hours

1%Time

$100M+Grants

1%Equity

26K+Nonprofit Organizations1%

Product

pledge1percent.org

Our Philanthropic Model1-1-1 Model

$250MDonated Product

Page 36: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Åsa CarlssonHead of Partnership

Fredrika JärnehallHead of Education

#DF2U

Page 37: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

#DF2U

Page 38: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

Agenda

08:00 Registration and Breakfast

08:45 Keynote 1 (Stockholm)

10:00 Coffee break

KEYNOTE ROOM BREAKOUT ROOM

10:30 Business Digitalization (Stockholm) The Power of the Platform (New York)

11:30 Lunch

Keynote 2 (New York)

Page 39: Keynote presentation Dreamforce to You, Stockholm, 10th of November 2015

thank y u

#DF2U