Managing WHP with Limited Resources (1.1MB)

2002 © Pacific Internet NASDAQ: PCNTF2004 © Pacific Internet NASDAQ: PCNTF

PACIFIC INTERNET LIMITEDPACIFIC INTERNET LIMITEDManaging WHP with Limited Resources


AgendaAgenda

• About Pacific Internet Limited (PacNet)• PacNet’s Vision• Background on PacNet’s Health Initiatives• Our Budget and Returns on Investment• Secrets of Success• Stretching of Your Budget


About PacNetAbout PacNet

PacNet is the largest telco-independent Internet Communications Service Provider (ICSP) in the Asia Pacific region with direct presence in seven

markets – Singapore, Hong Kong, the Philippines, Australia, India, Thailand and

Malaysia


Products & ServicesProducts & Services

• Access (Leased Line, Boardband, ISDN, Wireless@work, Dial up and Business Account etc.)

• Hosting (Internet Data Center, Corporate Web Hosting, Email outsource solution and Domain Name System (DNS) Hosting)

• Services (Managed Firewall, Anti Virus Mail Guard, Global Roaming Access and Speed Booster etc.)

• Voice (PacNet VoIP and PacNet IDD Premium)

www.pacific.net.sg


Our VisionOur Vision

To be the TRUSTED brand for Internet Communications Service.

A company recognized for providing BETTER service, EASY to work with

and GREAT to work for.


““Great to Work For” Means??Great to Work For” Means??

“Great to work for” encompasses the need for the company to look after, amongst other things, the 3 Ps of our staff:

– Physical Health– Psychological Health– Personal Mastery


About PacNet’s Health About PacNet’s Health InitiativesInitiatives

• Fast-Paced Environment• CEO’s Support• HPB’s Grant


Did we Have a Big Budget?Did we Have a Big Budget?

Actually, NO.Health Activities Budget is about $36 per person

for the year 2003


How about the Returns of How about the Returns of Investment?Investment?

A Comparison of 2002 and 2003 Indicators

90%

10%

57.9%

14.0%

52%

33%38.4%

2.0%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Staff who feel stressed fromwork

Staff who exercise daily Staff with high cholesterol Staff with high blood pressure

% o

f Sta

ff

2002 2003

For 2003, we managed to achieve the following:• Staff who feel stressed from work – Drop from 90% in 2002 to 52% in 2003• Staff who exercise daily – Increase from 10% in 2002 to 33% in 2003• Staff with high cholesterol level – Drop from 57.9% in 2002 to 38.4% in 2003• Staff with high blood pressure – Drop from 14% in 2002 to 2% in 2003


So What Are Our Secrets Of So What Are Our Secrets Of Success?Success?

The success of PacNet can be attributed to 6 main factors:

1. Management Support & Involvement2. Employees’ and Management’s Feedback3. Partners’ Network4. Internal Champions - HAvOC (Health Activities

Organising Committee)5. Facilities Nearby6. Constant Communication


Management SupportManagement Support

• Leadership – CEO declared 5pm-6pm on every Thursday as “Healthy

Hour” so that staff can participate in health activities– Our Senior Management takes the lead in promoting health

activities

• Support For Policy Change– Senior management actively supports policy change– Any new policies are tabled to SVP, Group HR & Admin and

CEO for approval. Some examples of policies implemented:– No smoking rule – Healthy Catering Policy

Management shows support in 3 main areas: Taking the leadership, Support Policy Changes and Active Participation


Management SupportManagement Support (cont’d)(cont’d)

• Management Participation– Senior management not only supports but actively participates in the

activities as well– CEO is a firm believer that a healthy employee is a happy employee

http://nuts.pacific.net.sg:8008/share/pibowl2003/IMG_0807.htm


Employees’ and Management’s Employees’ and Management’s FeedbackFeedback

1. Sources of Employees’ Feedback• Organizational climate survey is conducted every alternate year• Lifestyle and activity survey conducted at the end of each year. Some of

such activities that we had conducted as a result of this survey, included:– Salsa dance classes– Extension of Fruit-a-Week– Captain’s ball– Ball Festival

• Health Screening Report by National Kidney Foundation

2. Closed Loop Feedback

Proper programme planning, with clear objectives stated, is an integral part of our success.


As an example…As an example…

• 90% of our staff faced a high level of stress at work and do not know how to cope with them – 2002 Organisation Climate Survey

• 10% of the staff indicated that they exercise daily – 2002 Lifestyle and Activity Survey

• 57.9% of staff has high cholesterol level and 14% has high blood pressure – 2002 Health Screening Exercise

When we started planning for our Calendar of Events for 2003, our sources of feedback revealed that:


Starting an Exercise Routine– Talk on Choosing the Correct Sports Shoe– Weekly Jogs– Also other outdoor activities like Street Soccer, Mini Tennis

Healthy Eating– Sandwich making contest– How to manage your Weight– Talk on Hypertension Stroke

& Diet– A Fruit A Week

Stress Management– Massage sessions– Salsa Dance Classes– Tennis Clinic– Street Soccer– Bowling Tournament– Talk on Acupressure

As an example… As an example… (cont’d)(cont’d)

We organised our activities around 3 main focal areas: Healthy Eating, Stress Management and Starting an Exercise Routine


Partners’ NetworkPartners’ Network

Examples:• Singapore Food Industries (SFI)

– Sponsored prizes for the inter-department sandwich making contest

– To mark the finale of Fruit-A-Week, SFI also sponsored discount vouchers for staff to make purchases at SFI’s e-mart

Our close contacts with some of our suppliers help us defray some of the cost

• Singapore Association of the Visually Handicapped – They came to provide head & shoulder massages for our staff

at the rate of $10 for a 20-minute massage• Health Promotion Board

– Provide free talks from time to time and loan of exhibition posters

• Singapore Sports Council – Provide subsidised talks on topics like

Choosing a Correct Sports Shoes


HAvOCHAvOC

– Comprises of representatives from various departments, headed by the Senior Manager, HR & Admin

– Not only are they committed, they represent various interest groups in PacNet. Hence, they assist in organising some of the outdoor activities in our Calendar of Events• Soccer – Soccer Fest• Cycling – Night Cycling• Bowling – Bowling Clinic conducted by own staff in

preparation of our annual tournament• Dancing • Runners – Weekly jogs• Nature Lovers – Nature walks

The Health ActiVities Organising Committee


Our FacilitiesOur Facilities

Facilities internal to PacNet

• Te@m Room for employees to relax– Board Games– Carom– Darts– Karaoke

• Pantries providing:– Healthy Biscuits– Low Fat

Evaporated Milk

Facilities external to PacNet• Fitness Network (just next door), fully

equipped with a gym, dance studio, tennis court, squash court, etc

– Entrance Fee is paid by PacNet– Employees who are not members can still

use the gym’s shower facility after our Thursday runs.

– Preferential rates for activities held in Fitness Network.

• Kent Ridge Park

Having our own internal facilities & a fully equipped gym just next door helped a lot


Communication to StaffCommunication to Staff

1. Raising of awareness to lead a Healthy Lifestyle2. Activities that HAvOC organises that is available for them to

participate. This could be outdoor activities or talks that we engage external speakers to talk

3. Sharing of recipes with staff - recipes that are healthy to prepare for themselves and their family

4. Educating staff on the benefits of the fruits given out to them during Fruit-A-Week, giving them the nutritional value. We even give them tips on how some less common fruits are eaten.

In PacNet, we communicate constantly to all staff on the following matters:


A Sample of our EmailsA Sample of our Emails

Communications with our staff on activities organised by HAvOC


A Sample of our EmailsA Sample of our EmailsCommunications with our staff on benefits and nutritional value of the fruits given out to them during Fruit-A-Week as well

as sharing of recipes


Our eNewsletterOur eNewsletter

Other than emails, we will also have constant communications with our staff via our staff enewsletter

An example where we bring to all staff the events that had happened, on a quarterly basis… a short report and the photos… this is for Tag Paintball event that took place in April 04.


Snapshots of Some of Our Snapshots of Some of Our ActivitiesActivities

Nature Walk Nature Walk

Sandwich Making ContestSandwich Making Contest

Tag PaintballTag Paintball Line DancingLine Dancing

Go KartGo Kart

BowlingBowling

BasketballBasketball


Stretching Your Stretching Your BudgetBudget• Make use of Free Health Screenings conducted by NKF

• Make use of services provided by Health Promotion Board:– Free health talks– Obtain Informative brochures and distribute to your staff– Health Grant to offset some of your cost

• See if your medical service provider could assist you in conducting free or subsidised talks or any other activities

• Get in touch with local Volunteer Welfare Organisations. They are quite willing to conduct talks for a small donation. Examples are The Breast Cancer Foundation, Action for Aids, etc

• Use facilities around your office – the nearby park to organise regular runs cost you almost nothing

• Help develop interest groups among staff and appoint a champion for each interest group to organise activities

• Provide services that make life convenient for the staff, example, providing on-site massage service, laundry pick-up, etc


Thank you!