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Are you benefiting as much as you think you should from your vendor-partner relationships? Why do some vendors seem more responsive, while others may dismiss you out of hand? Do your competitors seem to get better treatment from vendors? See what you can do to make your vendor partnerships a more profitable investment of your time and resources. Find out how you can structure your business operations, set goals, and invest in vendor relationships that result in successful partnering. Presenters from this CompTIA EMEA Conference session include Frank Raimondi, WW Channel Alliance Manager, Intel; Ed Bodiam, CEO, Haladon Technologies; Dr. Alistair Forbes, General Manager, LogicNow; and Paul Tomlinson, Managing Director, Mirus IT Solutions. Access the full EMEA Conference information from CompTIA at http://www.comptia.org/emea/agenda or access CompTIA's suite of education and research at www.comptia.org.
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Frank Raimondi WW Channel Alliance Manager, Intel
Maximising Your Partner Opportuni7es to Grow Your Business
A brief overview, followed by a panel discussion of
Partners & Vendors
Intel® Technology ProviderIntel Confidential - Do Not Forward
Utilize the engines available to promote your products/solutions
Promote the Intel Technologies you’re using
Support the health and growth of Intel Technology Providers
Drive Alignment for Sales Enablement
Tools for Winning In A Partnership
2
Intel Channel Alliances
& Solutions/Services Marketing
Events
Distribution Marketing
Incentives
Intel Sales Integration Intel BU
Coordination & Co-Marketing
Partner Training
Intel® Technology Provider
Key Relationships • Connecting large and small alliance partners Reach: Channel Engagement & Communications • Inteltechnologyprovider.com • Feature Topics, Emails, Promotions
Driving Sales: Intel Engagement • Field, Online Sales Group, Agency
Loyalty: Points • Loyalty / incentive program - Earn points - Buy product
Partner Training • On-Demand • Webinars
Partner Events • Intel Solutions Summit • Technical Solutions Training (TST) & Intel Channel Conference (ICC) • Channel Alliance Summits
Vertical Market GTM • Education, HIT, IOT Distributor Marketing • Co-marketing, Bridge, Incentives, Training
Channel Alliances – Integrating into program benefits
Your solutions. Our technology. Smarter together.
Intel® Technology Provider
Intel® Technology Provider
Are you delivering the technology that runs the world?
Don’t go it alone.
Get the most out of partnership with Intel® Technology Provider
6
2.5k+ Members
PLATINUM Partners
GOLD Partners
29k+ Members
REGISTERED Partners
105K Members
Multiple Influence Points, Creating Multiple Opportunities for OEM/Intel Collaboration to Reach Resellers
Reaching Our Reseller Partners: Intel® Technology Provider Program
Points
Training
Account Management Website and Newsle>ers Third-‐party lead-‐generaCon
Partner Events
INTEL CONFIDENTIAL – NDA Required
Reseller Focus
Intel® Technology ProviderIntel Confidential - Do Not Forward
How We Reach Partners
WEBSITE AND NEWSLETTER
S TRAINING
PARTNER EVENTS POINTS ACCOUNT
MANAGEMENT SUPPORT
INTEL® TECHNOLOGY PROVIDERS
Reseller Channel Organization
SALES & MKTG TOOLS
7
Intel® Technology Provider Intel Confidential - NDA only
You get the support, expertise and recognition you need to succeed in a fast-moving global marketplace
A program designed for you
8
INTEL® TECHNOLOGY
PROVIDER Be recognized for the
business you do with Intel
RECOGNITION
Become a trusted advisor to your
customers
EXPERTISE
Build your business with technical and marketing services
SUPPORT
Intel® Technology Provider Intel Confidential - NDA only
What do I get?
9
• Marketing materials
• Training
• Web site
• Points
• Events
• Gold partner materials
• Account management
• Platinum-only events
REG
ISTE
RED
GO
LD
PLAT
INU
M
Plus many more benefits…
Quick Start to Profitable Partnering in the IT Channel
©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
Quick Start Agenda
Overview
Strategy #1: Understand the organizaCon
Strategy #2: Think like a vendor
Strategy #3: Work the partner program(s)
Strategy #4: Manage conflict
Strategy #5: Align roles
Strategy #6: Evaluate the partnerships
11
Strategy #2: Think like a vendor
12
©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
The 80/20 rule
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PART
NER
S
CHAN
NEL REV
ENUE
20%
80%
80%
20%
©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
Partner performance measures
§ Sales Volume § Sales Capacity § Service Capacity § Lead GeneraCon, Pass-‐Through & Close Rates
§ Accounts Under Management § A>ached Sales & Average Sale Value § Costs of Sales/Profitability § CerCficaCons: Technical & Sales § SpecializaCons § MarkeCng § Deal RegistraCon & Teaming Agreements
14
Strategy #3: Work the partner program(s)
15
©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
Partner levels and resources
16
Be>er
Best
Tiering channel programs prioriCze resources so that most effecCve/strongest partners receive greater support and rewards.
Good
©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
Program characteris7cs & benefits
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Presales Support Lead GeneraCon
Technical Support
Back-‐end incenCves such as rebates and spiffs
Deal RegistraCon
Market Development Funds (MDF)
Co-‐Op AdverCsing
Free or deeply discounted equipment/product
Free or discounted services for partner’s own operaCons
Priority access to technical, engineering, and sales support
Strategy #6: Evaluate the partnerships
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©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
A process for partner evalua7on
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Establish a baseline of all your partnerships. IdenCfy strategic partners criCcal to your performance.
Create a system for raCng each vendor against the criteria.
Define criteria for evaluaCng partners.
4
3
2
1
©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
Welcome Our Panellists
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• Ed Bodiam, CEO, Haladon Technologies
• Dr. Alistair Forbes, General Manager, LogicNow
• Paul Tomlinson, Managing Director, Mirus IT SoluCons
©2014 CompTIA ProperCes, LLC. All Rights Reserved. | CompTIA.org
Up Next
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§ 15.00 – Networking Break in the Exhibit Hall – 5th floor Mountba>en Lounge
§ 15.45 – Closing Keynote: Jez Rose, The Behaviour Expert
– 6th floor Mountba>en Room
§ 16.45 – Closing RecepCon – 5th floor Mountba>en Lounge
THANK YOU!