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Satu pendekatan baru dalam latihan keusahawanan diMalaysia. Pendekatan ini lebih kuantitatif lagi strategik. Kemenangan dapat dipertingkatkan dalam pasaran bersaing sekarang.
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Metrik Keusahawanan
Peningkatan prestasi dan perlaksanaan strategi
© Arriffin Mansor 012-2786282
Apa kelebihan metrik?
• Ukuran prestasi disemua peringkat• Cantuman dan hubungan diantara satu metrik
dengan yang lain.• Ukuran prestasi untuk ganjaran• Membolehkan benchmarkings dan
perbandingan• Kaizen atau continous improvement atau
penambah baikan berterusan
Pengurusan Metrik
• Matlamat yang Jelas• Punca Prestasi Utama• Pertanda Prestasi utama• Tandaaras prestasi
Langkah utama metrik
Matlamat Hasil Punca utama Petunjuk Prestasi Utama
SasaranIntegrated dan cascaded dgn
pemetaan strategi
Asas Keusahawanan
Competitive Advantage
Kreatif
Kecekapan
Keberkesanan
Kepuasan Pelanggan
Competitive Advantage
Best Practices
Benchmarking
Kreativiti dan Branding
Matlamat dikaskadkan
PTE
PTJutg
jualan
PTAUtgAset
GEAset
Ekuiti
8
Pulangan terhadap Ekuiti
• Untg• Jualan
PTJ
• Jualan• Aset
PA/tahun• Aset• Ekuiti
Gandaan Hutang
Struktur Pengurusan Metrik
Pengurusan Manusia
Proses Dalaman
Hubungan Pelanggan
Matlamat Kewangan
Latihan berasaskan Spreadsheet
FAEDAH FAEDAH• CEKAP - KERANA
TEMPLATES DAN MODEL TERSEDIA
• BERKESAN - KERANA APLIKASI SEGERA
• LATIHAN YANG SAMA SEPERTI KERJA
• FIKIRAN STRATEGIK• LATIHAN MENYELURUH
JENTERA PERTUMBUHAN
PROJECTIONS
• CASH FLOW PROJECTIONS
SENSITIVITY ANALYSIS
• SIMULATIONS
SCENARIO
Latihan dengan bantuan komputer
• Excel based• Templates and models• Menitik beratkan strategi• Meningkat prestasi• Lebih cekap dan berkesan
Module dan templates
1. Corporate2. Pemasaran3. Operasi4. Kaki Tangan5. Kewangan
• Analisis kos, volum dan untung
• Modal kerja• Modal tetap• Ekuiti dan pinjaman• PTE dan carta• Aliran Tunai• Penyata Kewangan
Faedah dimanfaatkan
• Prestasi dapat dinilai dan ditingkatkan• Strategi dapat diterjemahkan• Proses pembelajaran • Penilaian dan keputusan yang objektif sebagai
ukuran pengurusan modal insan.
Kekuatan dan kelemahan
• Outstanding performance strength.
• Critical performance gaps
Program latihan
• Metrik Perniagaan• Laksanakan Strategi• Rancangan perniagaan bermetrik– Rancangan pemasaran– Rancangan operasi– Rancangan manusia– Rancangan kewangan
Pengurusan bermetrik
Matlamat
Punca prestasi utama
Petunjuk prestasi utama
Sasaran prestasi
METODOLOGI LATIHAN
Metodologi latihan
• Power point presentations• Excel based exercises• Case Analysis• Group Dynamics• Model building• Q&A interactions
Sasaran Kompetensi • Pada penghujung sesi,
pelatih akan diuja secara kumpulan untuk membangunkan model perniagaan yang sihat. Contoh model perniagaan ialah rancangan pemasaran, racangan operasi, rancangan modal insan dan rancangan kewangan.
SOKONGAN WEBSebagai pembelajaran
lanjutan, kami menyediakan bahan rujukan.
Kami akan menyediakan bahan rujukan yang termasuk templates dan model yang dimuatnaik kelamanweb.
Hasil Latihan Keusahawanan ala metrik
Model Perniagaan
Ulangi corak kejayaan
Boleh diperturunkan “cascading”
Ukuran prestasi, dorongan dan pampasan
Belajar melalui aplikasi
ilmu
kemahiran
Piawai professional
21
Business objectives
Key ResultAreas
Critical SuccessFactors
PerformanceIndicators
Performancestandards
Strategicinitiatives
PerformanceActuals
Change
PERFORMANCE IMPROVEMENT
ClarifyObjectivesOutcomesScopeTimeframes
Collect documentsCommunicateGather input
ROA, ROC, IRR
ROI,
EVA
8 steps in Training Need AnalysisCritical Performane
Gaps
New corporatie directions
Learning & Growth
Crtical Job Holders
Competency Gaps
Benchmarking
Best Practices
Training Needs
© Arriffin 012-2786282
Rancangan Perniagaan
Strategi Kewangan•This is an example text. •This is an example text.
Strategi Operasi•This is an example text. •This is an example text.
Strategi Pemasaran•This is an example text. •This is an example text.
Titik Pulang Kos•This is an example text. •This is an example text.
Modal Kerja•This is an example text. •This is an example text.
Modal Tetap•This is an example text. •This is an example text.
Modal Ekuiti•This is an example text. •This is an example text.
Stok•This is an example text. •This is an example text.
Aliran Tunai•This is an example text. •This is an example text.
KEY Result AreasPunca Hasil Utama
Ketua Eksekutif/ Usahawan.
Pemasaran
Operasi / Pengeluaran.
Akauntan dan Perjawatan
PembelianThis is an example text.
Stok.
Pengankutan
Research dan development
Pengangkutan & Pembahagian
Metrik Pengurusan
25
FINANCIAL KPIsINPUT PROCESS OUTPUT OUTCOME
Material variances
Labour
Overhead Efficiency ratios
No produced
Average cost per transaction
Research dev expense
Productivity ratios
Value produced
ROI
Inventory turnover
Average lead time
RETURN ON EQUITY
Waste Reduction
26
MARKETINGINPUT PROCESS OUTPUT OUTCOME
Material Response rate No of customers
Labour Marketing costs % Sales volume
Overhead Efficiency ratios Customers Profitability
Research dev expense
Productivity ratios
Product profitability
ROA marketing
Average cost per transaction
Customer acquisition Return on Sales
Inventory turnover
Average lead time Customer retention
Price rel to comp Waste Reduction Revenue growth
Delivery Channel
27
HRM KPIsINPUT PROCESS OUTPUT OUTCOME
Incentives variances Turnover ratio
Hours Efficiency ratios
No produced
Profit per employee
Training Productivity ratios
Value produced
ROI
Salary Average lead time
Turnover Revenue per employee
Skill competency
Waste Reduction Employee productivity
Value added per employee
28
INTERNAL PROCESSINPUT PROCESS OUTPUT OUTCOME
Material variances
Labour
Overhead Efficiency ratios
Quantity produced
Average cost per transaction
Research dev expense
Productivity ratios
Value produced
ROI
Inventory turnover
Average lead time
Waste Reduction
Vision and Strategy
Financial L and GCustomer Process
Objectives
Measures
Targets
Initiatives
Strategy-Translation Process
Fina
ncia
lCu
stom
er
Inte
rnal
Bus
ines
s
Proc
ess
O
rg.
Lear
ning
&
Gro
wth
Perspectives
Customers: Consumer & Business, Enterprise & Government, SME/Corp.Govt, OLOS, Global Players
Partners: (Reseller,Vendor,Govt Agency)
Innovation & Service Excellence Innovation & Service Excellence 4
Profitable Revenue GrowthProfitable Revenue Growth Effective Cost Management Effective Cost Management1 2
Create One Company MindsetCreate One Company Mindset5
Delight The Customers And Create Synergy With Partners Delight The Customers And Create Synergy With Partners 3
TO BECOME MALAYSIA’S LEADING INFORMATION AND COMMUNICATIONS SERVICES PROVIDER
IBP4. Accelerate Relevant Subsidiaries Rationalisation
F1. Increase Shareholder Value
CommercialExcellence
OperationalExcellence
HSBB/NGNImplementation
RelevantSubsidiaries Rationalisation
Create One CompanyMindset
Alignment to PIPV2.0Key Initiatives
C1. Innovative Products and High Valued Solutions
C3. Effective Supply Chain and Partner Relationship Management
C4. Good Corporate Citizen
IBP5. Effective risk and regulatory management
IBP1. Drive Commercial Excellence
IBP3. Successfully Implement HSBB
IBP2. Achieve Operational Excellence
OLG1. Develop Strategic Skills and Competencies
Cut AcrossAll PIP
F2. Higher TMProfitability
F4. Cost Efficiency
C2. Reliable Services
OLG2. Ensure Org.Effectiveness
IBP6. Optimise Manpower & Productivity
F3. HealthyCash Flow
Komponen Balanced Scorecard: Strategy Map
31
What is KPI in graphic?
Input KPI
KPI2
After
Before
Before After Output
31
Framework Keusahawanan
Asas•risiko•Kreatif•Leverage•Produk
Strategi•Pemetaan•cascading
Prestasi•Ukuran•nilaian•ganjaran
Kelebihan metrik
• Keputusan dan rancangan
Berfikir dengan angka
• Pemetaan strategi
integrasi dan kemampuan bersaing
• Penilaian dan Peningkatan prestasi
Pengurusan yang saintifik dengan komunikasi yang tepat
Terima Kasih
Soalan Soalan