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Lessons Learned from Mobile
AuditingNimonik
Jonathan Brun
Jonathan Brun CEO
Kim Chanel Vallée-Séguin Communications Manager
Lessons Learned from Mobile
AuditingNimonik
Jonathan Brun
First things first
• What you are doing is very important;
• And it should be done more often - technology can help us get there, but it cannot be everything.
Lessons in Working with Auditors
• Mobile is challenging - redundancy and reliability;
• Digital and paper are not the same thing - think by analogy;
• Digital requires a different way of thinking.
Amazon vs. Retail
Infinite list of products Floor Space
Smart recommendations Salesperson
Feedback from Users on quality of products
Returns and Profits
Extremely easy to use Car, Parking,…
Low cost. Less overhead, less problems
How Auditors do it now
• 70% still use pen and paper;
• Most companies use their own list of audit requirements;
• Many use their memory to verify.
What they love
• Straight to report - 60% time saving
• Capture of evidence (photos, video, audio)
• Time stamp on data
• Big phones or small tablets
• Dictate notes;
What they dislike
• Rigidity to audit item order;
• Rigidity to audit item terminology;
• Pre-built audit report formatting;
• Need to adopt a structure that is not their own.
Key Technology That is Still Missing
• Merge and de-merge audit protocols;
• Rapidly add and remove requirements;
• Rapidly search and identify requirements;
• Ability auto-filter audit questions based on operations.
Still too much manual work.
Out of the box Solution
Tailor Made Solution
Out of the box Solution
Tailor Made Solution
Experienced Auditors
New Auditors
Out of the box Solution
Tailor Made Solution
Experienced Auditors
New Auditors
Getting There
• Transfer Knowledge;
• Document, Document, Document;
• In a format that can be updated - City of Edmonton;
• Work with new auditors to test tools and integrated knowledge.
What’s next?
• Auto-Filters based on Operations
• Smart Suggestions
• Standing in an excavation pit :
• What do I need to look for?
• If I found this issue, what else is likely to be an issue?;
• Constant contact with clients - not just a report;
• Ultimately…. Artificial Intelligence
• Leverage computers for what they are good at;
• Ensure interface is user friendly;
• Auditors need to make a judgement call.
Qualitative vs. Quantitative
• Efficiency always wins;
• Companies that successfully integrated mobile technology will be more competitive;
• Move away from billable hour (see Legal World);
• Don’t underestimate technology.
10 Years Out
