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Moving Forward seminarie oktober 2014 - Great Place to Work
Citation preview
10-04-2023
#GPTW
2© 2011 CTG, Inc.
October 8, 2014, Ferdi Claes
Flex Income Plan
Flexible remuneration
■ that enables employees to pick and mix their own salary package to
suit their personal needs and situation
■ all of this on a budget-neutral basis
■ running fully automated in a software tool
■ tailored to our HR strategy
3© 2011 CTG, Inc.
Flex Income Plan (FIP): what?
FIP: why?
People expect
An individualized approach
“Tailor-made” service
Flexibility
CTG wants
A unique and innovating HR policy
A more attractive “Brand” towards the labour market
Good employee satisfaction and retention
4© 2011 CTG, Inc.
“Cafetaria plans”@CTG
CTG’s flexibility towards compensation & benefits includes
□ Group insurance (medical care, disability, retirement & life insurance)
□ Company cars (free choice, based on budget)
□ Flex Income Plan (FIP)
5© 2011 CTG, Inc.
■ Difficult, complex matter
■ Many & very strict rules/legislation
Look for a strong, skilled partner
CTG > SDWorx
Individual’s responsibility is crucial
Individual needs to be well informed
FIP: to be considered before you start
The 7 basic principles of FIP
1. The value of the employee’s total gross salary package should remain the
same
▫ The employee should be well informed of the consequences of choices made
eg. choosing for less cash could impact his or her pension
2. Employee is totally free to participate in the program or not
3. FIP is designed to facilitate optimization of the package based upon personal
needs, preferences and situation, but is not intended to optimize it financially
4. FIP is compliant with all labour, tax, social security legislation
(written agreement between SDWorx and social security)
5. FIP implies an (annual) addendum to the labour contract and is integrated in
other documents: labour regulation, staff handbook,…
6. FIP is budget neutral for CTG
7. FIP creates no additional obligations for CTG7© 2011 CTG, Inc.
What make this FIP unique?
■ Innovative: 1st (IT) company in the market
■ Diversity of choice
■ Open to all CTG employees
■ Employee self-service portal
■ www.MyWorkAndMe.com (WebWorx SD):
□ Pay slip, 281.10, C&B statement, Group Insurance overview
□ Online module “Absences”
□ New: online FIP module
▫ For employees: to enable simulations
▫ For HR administration: to limit the additional workload8© 2011 CTG, Inc.
Online FIP-module
9© 2011 CTG, Inc.
10© 2011 CTG, Inc.
Create budget Available benefits
• Company car (lower category)• CTG & seniority holidays• Employee referral premium• Business referral premium• Seniority premium• Variable salary• Transfer from last cycle
• Mobility• Company car (higher category)
• Health & social benefits• Supplementary child allowance• Additional medical insurance• Individual pension plan
• Work/life balance• Additional holidays
• Maximize cash• Share options• Cash• Charity• Transfer to next FIP cycle
Our “Shop”
New in 2013
New in 2014
Getting started
■ More info on our HR Intranet – Flex Income Page:
https://central.eu.ctg.com/SS/HR/FIP/default.aspx
□ FIP FAQ’s (Frequently Asked Questions)
□ FIP Manual
□ FIP Presentation
■ Questions/remarks > [email protected]
11© 2011 CTG, Inc.
FIP cycle
■ Yearly FIP cycle : beginning of the year
■ Upon car lease renewal (2 cycles a year)
12© 2011 CTG, Inc.
• Announce-ment
Jan 15th
• Info sessions
JanFeb
• Information Package &
tool
Wk 1
Mar
• Individual coaching
End Mar
• Addenda contracts
Apr• Process
payrollEnd Apr
13© 2011 CTG, Inc.
Create budget Available benefits
• Company car (lower category)• CTG & seniority holidays• Employee referral premium• Business referral premium• Seniority premium• Variable salary• Transfer from last cycle
• Mobility• Company car (higher category)
• Health & social benefits• Supplementary child allowance• Additional medical insurance• Individual pension plan
• Work/life balance• Additional holidays
• Maximize cash• Share options• Cash• Charity• Transfer to next FIP cycle
Our “Shop”2012: 12%
2013: 30%
16% 6%
43%
52%
19%31%
14%
36%
75%
2014: 34%
... new ideas get born.
When people connect...
Ferdi ClaesMD HR CTG
Europeferdi.claes@c
tg.com
Minerva, Een vernieuwd eindeloopbaanbeleid
Great Place To Work – Gent 6/10/2014
KBC Bank& Verzekeringen Corporate HR , dienst PGP Specialised [email protected]
16
Wat ? - Aanleiding, - kader - Onderdeel van ... - Uitgangspunten
Loopbaan tracks en I-deal + Extra aandacht voor Track 5
Balans
17
Feiten op een rijtje ...
Pensioenwetgeving Stimuli afgebouwd en gepenaliseerd Behoud van kennis War For Talent Europese werkzaamheidsgraad van 55+ versus cijfers van KBC Demografische leeftijdspyramide werknemers KBC Deeltijds werken blijft stijgen om langer vol te houden Van talentverkwisting naar talent- en kennisbehoud (KBC intern) Maar ook: actieplan 45+ , maatschappelijke druk
...
Alg.
Waaro
m M
inerv
a ?
18
voor 55+ medewerker die op constructieve & pro-actieve wijze over zijn loopbaan (vervolg en einde) kan praten en nadenken, geconcretiseerd in moreel engagement ( I-deal).
waarin I-deal een stimulans is voor gemotiveerde mdw’ers op “oudere” leeftijd, en ieder duidelijkheid en zekerheid wil bieden.
voor lijn-management in een pro actief HR beleid dat leidt tot respectvolle en gewaardeerde arbeidsrelatie
tussen alle partijen (om met goesting te blijven (samen)werken). waarin binnen het kader van HR beleid , CSR en commercieel
beleid een win-win kan bekomen worden met non profit, social profit & profit voor inzet van medewerkers buiten KBC
Kad
er
19
Minerva, onderdeel v.e. ruimer personeelsbeleid
HR in evolution
KBC4Society
Reward4green
MoveFeed your bodyMindCare
Actief eindeloopbaanbeleid - Pensioeninfodag - Aanloop voor opruststelling (AVO)- Sociaal fonds, Kringwerking
Start-it’s
The Pitch
20
Uitgangspunten Minerva
Duurzame inzetbaarheid, geen waardevernietiging
Zelfbeschikking via introspectie geeft vorm aan keuzerecht
Levensfase bewust loopbaanbeleid Performance en output
is leeftijdsonafhankelijkBelangrijk : bedrijfsklimaat installeren/creëren waarin
het thema openlijk bespreekbaar wordt
gemaakt en mee-evolueert op het ritme van bedrijf &
samenleving
Dit is de change,
de uitdaging
Het KBC Minerva motto is : “Zet medewerkers in op wat ze graag doen, goed doen en waar ze zelf voor kiezen. Dan zal het langer werken heel spontaan gaan”
21
Introspectie medewerker
Zelfbeschik-king
Competenties en
belangstelling
Tijdsbesteding
Functieniveau
Duurtijd
+ consequenties
22
5 loopbaan tracks
Alle tracks zijnevenwaardig &kunnen wijzigen
23
i-deal (Denise Rousseau. V.S.)
medewerker
behoeften
wensen
KBC
sociale situatiekennisbehoud
structuur
noden
Win–Win voor elke partij
doelstelling
24
Track 5Extra aandacht voor
Minerva Track 5
25
KBC wil interne loopbaankeuzes aanbieden 99% vd medewerkers Naast dagelijkse KBC-job ook know how ter beschikking van raden van
bestuur & beheersraden van organisaties en instellingen vrijwillig Maar… ook externe loopbaankeuze = vernieuwend , creatief ,
innoverend ...
Aanbod van KBC-ervaring aan Social & Non-Profit & Profit organisaties KMO’s / start-ups …
beperkte mogelijkheid creëren om specifieke kennis en ervaring tijdelijk in te zetten in een andere context, als (einde)loopbaankeuze + als verrijking voor de volledige KBC-loopbaan
Track 5 : inzet buiten KBC
26
Transparant aanbod bedrijfswijd, publicatie vacature Alleen ambassadeurs Elk dossier is maatwerk , 100% financiële match is utopisch Gericht aanspreken is succesvoller dan solliciteren/vacatures KBC beslist of “samenwerkingsprojecten” passen binnen:
KBC CSR-policy , Commercieel beleid Divisie België & HR policy 4 trends merkbaar :
Van full sponsoring kosten delend Van detachering naar nieuw contract (fin. last voor inzet organisatie stijgt) Aanvragen stijgen , met professionalisering vd vraag Kortstondige opdrachten 6m – 2j maar ook nood aan langere inzet
Track 5 : inzet buiten KBC
27
Aanpak project Marktstudie, trends, tendensen, gesprekken in- en buitenshuis, specialisten en bij senioren, gepensioneerden, bij 50-jarigen...
Uitwerking via multi–disciplinair team , verschillende leeftijden
Workshops: doelgroepen, sociale partners, kaders, leidinggevenden, juristen
Communicatie via allerlei kanalen, uitwerking van idee tot detail, mindset creëren , change in gang zetten (1,5j voor implementatie is communicatie gestart)
2012
2012/2103
2013/2014
2014Roll out, bewustmaking,
En verder ... : continue verbetering, voorbeelden & getuigenissenbekendmaken, werken aan weerstanden, opvolging
28
Minerva Balans – waarom werkt het of
waarom werkt het (nog) niet !
Schaalgrootte vnl. naar deeltijds en T5,
Inpasbaar in ruimer loopbaanbeleidVernieuwend + persbelangstelling,Langer werken is niet KBC specifiek
Goede voorbeelden helpenTerugkeergarantie
Story telling + communicatiemooi theoretisch model
belangt de mdw’er persoonlijk aan
Achterdocht, geen pushTaboe : financiële consequenties + mentale shift voor lichter werken Nood = individueel verschillend ,
tijd en prioriteit terugkeergarantie schrikt af
Openheid versus lijstjesvormingLoonkost discussies versus
kosten ratio
Stimulerend
Afremmend
MINDSET
Succes ?
Jeremy PauliatStore Manager in trainingDecathlon Namur
Photo en situation sportive de chacun d’entre nous
Carole JanssensEmployer Brand Manager
7 Department ManagersFor September
11 Department ManagersUntil January 15
SPORTIVE RECRUITMENT?
COLLABORATIVE RECRUITMENT ?
Sales Advisors, Department Managers, Store Managers recruit together their
future colleagues or boss !
DECATHLON NAMUR LAUNCHES AN ORIGINAL EVENT
18 Recruiters
9 Trials throughout the day
50 Candidates
THE RECRUITSDECATHLON OUTDOOR CHALLENGESeptember 11th, 2014
1 Unprecedent dayBased on our human values
1 Video to reveal The Recruits
Video
8 Managers loving their new teamReady to take decisions
COMMUNICATION
OUR FINAL POINT OF VIEW
EmployeesCandidates
If you want to go farGo aloneIf you want to get furtherGo togetherAFRICAN PROVERB
goudengids.be ValuesMeet Goldie!
Moving Forward – GreatPlaceToWork – Oct-8, 2014
PURPOSE & APPROACH
Increase employee engagement
Improve EOS (Employee Opinion Survey) score
Raise involvement and add fun factor to goudengids.be as employer
Strengthen evaluation skills
Explain (desired) behavior that is linked to the more theoretical values
Alignment of sales and non-sales competences
Speak one language
Purpose
44
Intro
Bottom-up approach
(Inter)action makes the difference; communication is supportiveMake use of existing meetings and means of communication
Incorporate internal branding in the day to day job, not on top
Offer tools to enhance the link between brand and behavior
Creative approach (common thread = Goldie)
Continuously keep it moving in order to establish a long term effect
Visible commitment of the company leaders is crucial
General principles
45
Intro
Building blocks
46
Building blocks
0. Define the brand compass
47
Building blocks
0. Define the brand compass
48
Building blocks
Questionnaire:Executive Leadership Team + 45 people of different levels / departments / language groups
Interviews:15 -> 45
e.g. “If you were CEO, what would you start and stop doing?”
e.g. “Describe the type of people that are successful at goudengids.be. What kind of behavior do they show?
Workshop: ELT
0. Define the brand compass
49
Building blocks
OUR VALUES
How our employees perceive the company today…
51
… and tomorrow
52
Based on feedback of 50 internal ambassadors and the ELT, four new values were born
53
The future begins todayLe futur commence aujourd’hui
De toekomst start vandaag
Quality is keyLa qualité, c’est clé
Kwaliteit - Altijd
Get out, get socialElargis tes horizons
Weet wat leeft
It starts with you!A toi de jouer!
Het begint bij jezelf!
Evolution
Quality
Social
Ownership
INTRODUCING THE VALUES
Overview of approach
55
Value plans per department
Individual action points
Company-wide initiatives
Supportive communication
Most value campaigns are…
56
Value Manager @ goldenpages.be
Meet Goldie
57
Concept
4 recognizable cartoons were created to strengthen the visibility and recognition
cartoons
59
Supporting communication
6060
Presenting the Culture Club
GAINING MANAGEMENT SUPPORT
Value plan
detailed action plan per value, developed by the different departments to be integrated in their existing processes and/or projects
Involvement of our senior management team via SLT off-site:SLT off-site day 1:
Business Openers (external partner)Cocktail workshopCard on pillow
SLT off-site day 2:Set the sceneValue action plansValue manager
Value plans per department to embed the company values in the day-to-day working environment
62
Value plans per department
Individual action points
Company-wide initiatives
Supportive communication
Set the scene
63 April 10, 2023Confidential / for internal use only
Department: HR Value: Get out, get social
Idea / ConceptIntegration in
(project / process)
Key Actions Performance measurement indicator(s)
Timing Value Manager
Augmented visibility of gp.be as
employer
Recruitment
Identify universities that best fit our needs and culture and set
up active partnerships
Set up ‘go to university’-team
Represent gp.be at job fairs
Identify potential lecturers in the company
Number of partnershipsNumber of incoming
candidates
Academic year 2014
NikoParmentier
64
Example of desired outcome of the value plan after workshop SLT off-site
Value plans per department
Individual action points
Company-wide initiatives
Supportive communication
IT STARTS WITH YOU
66
67April 10, 2023Confidential / for internal use only
Value Managers: It starts with you!
68
Departmental action plans
Individual action points to stimulate employees to contribute to the company values within their own job
69
Individual action points
Card to indicate personal action point
Include in end-of-year performance review 2014
Wall per department
Best individual action receives a plush Goldie
Value cocktail
Value plans per department
Individual action points
Company-wide initiatives
Supportive communication
Introduction of each value at the different kick-offs / departmental meetingsExplanation of value script
Introduction individual action points
Presentation departmental value plan by value manager (incl results previous value plan)
To increase engagement every individual employee will be encouraged to participate and provoked to share their insights
70
Individual action points
Each employee to fill an individual action point
action points will be included in end-of-year performance review 2014
Value action points wall per floor/ shared office
Online voting system for most popular action point
We got to know you thanks to your individual action cards
71
Individual action cards
Lawrence Ong
72
Goldie is alive!
Meetings with our internal ambassadors revealed a number of interesting learnings
73
Learnings from
ambassadors
Everybody knows Goldie and adores him
The value ‘It starts with you’ is well-known (also where it stands for)
The value ‘It starts with you’ is used in e-mail, thank you messages,…
Supportive communication is highly appreciated (toolbox, stickers,…)
GET OUT GET SOCIAL
74
75April 10, 2023Confidential / for internal use only
Value Managers: Get out, get social!
76
Departmental action plans
Supportive communication to create continuous visibility on values
77
Supportive communication
Number of employees on Proud to be FB = 434
A large amount of posts support our company values but the link between them and the values is not obvious enough
Increase the awareness and point out the ROI of the value by stimulating the usage of the #getoutgetsocial
Additional action: detect and stimulate all #getoutgetsocial related initiatives
78
Proud to be
What is your individual contribution to ‘Get out, get social’?
79
Individual action cards
Goldie NL.mp4
How do you present goldenpages.be? What is your elevator pitch?
80
Goldie Challenges
Record your own elevator pitch in the Goldie chatbox
81
Goldie Challenges
Elevator pitch: how would you present our company in 30 seconds?
82
Elevator pitch
Cosy dining with a colleague you haven’t met before
83
Goldie Challenges
Last but not least: send us your holiday picture with Goldie!
84
Goldie Challenges
85
THANK YOU!
Stelling 1
#Bedrijfswagens worden in 2015 volledig vervangen door een mobiliteitsbudget
Stelling 2
#Het Netflix-model is de toekomst van HR
Stelling 3
#Online, video en social media zullen de klassieke rekrutering vervangen
Stelling 4
#55 plussers moeten bereid zijn om hun loonverwachting aan te passen