Onboarding 2.0

Onboarding 2.0

With David Lee

HumanNatureAtWork.com

Brought to You By:

“After Picture”

1.  Greater precision and control over…

2.  “Good to Great”

3.  Engaging, and inspiring…

4.  Productive faster…

Agenda

•  “The Designer’s Mindset”…

Agenda


•  Six “Lenses”…

Agenda



•  Six Hard-wired Human Drives…

Agenda



•  Six Hard-wired Human Drives… •  New Hire Experience Mapping ™

Agenda



•  Six Hard-wired Human Drives… •  New Hire Experience Mapping ™

•  Next Steps

Letter of Acceptance Pre-boarding Day One

First Week 30 days 60 days

90 days 180 days 1 Year

The Onboarding Life Cycle

Copyright, 2010. David Lee ▪ www.HumanNatureAtWork.com

The Designer’s Mindset

Great Design = Aesthetics and Functionality












Translating the Designer’s Mindset to Your Onboarding Experience

Functionality = Does this process or step in the process…

•  Help or Hinder The Path to High Performance?

•  Reduce Time to 100% Productivity/Quality?

•  Ensure Employee Success?


Translating the Designer’s Mindset to Your Onboarding Experience

Aesthetics = What emotions do we want this Moment of Truth to elicit and how can we do that?

•  Inspired? •  Optimistic? •  Proud? •  Comfortable? •  Welcomed? •  Confident?


“So…how do you design great new hire experiences?”


Applying The Designer’s Mindset To Onboarding

Know the fundamentals (the “design elements”)…

… Moment of Truth by Moment of Truth…







The Design Elements

Designer’s Mindset › Design Elements

New Hire Moments of Truth

The Design Elements




UNIVERSAL DRIVERS OF ENGAGEMENT, SATISFACTION, PRODUCTIVITY, ETC. #1



•  Opportunities for Professional Growth

•  Relationship with Supervisors

•  Opportunities to Make a Difference

•  Belief in Employer’s Mission

•  Etc…



Source: Talent Management in the 21st Century: Attracting, Retaining and Engaging Employees of Choice, WorldatWork Journal, 2006



DEMOGRAPHIC-SPECIFIC DRIVERS OF ENGAGEMENT, SATISFACTION,

PRODUCTIVITY, ETC. #2


DEMOGRAPHIC-SPECIFIC DRIVERS OF ENGAGEMENT, SATISFACTION,

PRODUCTIVITY, ETC. #2

•  Generational

•  Cultural/Regional

•  Profession & Position



PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3



Humans Are Meaning-Making Creatures…



…Therefore “Little Things” Take On Disproportionately Large Significance in

Ambiguous Situations



“I’m not sure if we’ll be able to….



“What did it mean to me? It meant they were unprepared; and if they're not ready for me to come in on my first day, what else are they not ready for?



“This is something they knew about eight weeks in advance. I committed a career shift and went to a company that isn't even sure about this minor detail? If that was uncertain on my first day, what else am I going to deal with here?”



Humans Are Meaning-Making Creatures…






HARD-WIRED HUMAN NEEDS AND DRIVES… #4


HARD-WIRED HUMAN NEEDS AND DRIVES… #4

•  Meaning and Purpose

•  To Matter

•  Pride and Self-Esteem

•  Control

•  Self-Efficacy/Mastery

•  Relationships and Belonging



“WHAT’S THE EMOTIONAL TAKE AWAY…?” #5

“Aesthetics”


“WHAT’S THE EMOTIONAL TAKE AWAY…?” #5

•  Confused •  Frustrated •  Overwhelmed •  Bored •  Annoyed •  Anxious •  Insecure •  Disappointed •  Regretful

Or…

•  Welcome •  Comfortable •  Secure •  Valued •  Important •  Proud •  Excited •  Confident



“WHAT’S THE PERCEPTUAL TAKE AWAY…?” #6



•  A well run outfit: “We do things right.”

•  Management is smart.

•  Management cares.

•  Management respects employees.

•  Employees get to make a difference.



1.  Trust…

2.  Respect…

3.  Pride

4.  Excitement or “Buyer’s Remorse”

5.  Employer Brand

Why Is This So Important?

The Six Design Elements 1.  Universal Drivers of Engagement, Satisfaction,

Productivity, etc.

2.  Demographic-Specific Drivers of Engagement, Satisfaction, Productivity, etc.

•  Generational

•  Cultural/Regional

•  Profession & Position


New Hire Moments of

Truth

New Hire Moments of

Truth

The Six Design Elements 3.  Principles of Human Nature That Affect

Employee Performance…

4.  Hard-wired Human Needs and Drives...

5.  “What’s the Emotional Take Away?”

6.  “What’s the Perceptual Take Away?”


New Hire Experience Mapping ™







Day One

Directions & Instructions on Where to Go, Park, etc.

Signage in lobby

Greeting by Receptionist

etc., etc.

Copyright, 2010 ▪ David Lee ▪ www.HumanNatureAtWork.com


Day One

Directions & Instructions on Where to Go, Park, etc.

Signage in lobby

Greeting by Receptionist

etc., etc.

Universal Drivers…

Demographic-Specific Drivers

“What’s the Emotional Take Away?”

Principles of Human Nature…

Hard-wired Human Needs and Drives

Ap

ply Each

Lens

Copyright, 2010 ▪ David Lee ▪ www.HumanNatureAtWork.com

“What the Perceptual Take Away?”


Agenda



•  New Hire Experience Mapping ™

•  Six Hard-wired Human Drives…

•  Next Steps

Next Steps 1.  Map out your new hire experience Moments of

Truth.

2.  To begin the process, ask: –  Emotional Take Away? –  Perceptual Take Away? –  6 Key Human Needs and Drives?

Next Steps 3. Learn More About the Different Drivers and How to Design Experiences to Satisfy Them. 4. To accelerate your…

How to Become an Onboarding Hero ™

Learn about the “Onboarding Faster, Smarter, Better” Program

http://www.humannatureatwork.com/onboardinghero

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Onboarding 2.0