Outsourcing Customer Service Support in Philippines

The call center outsourcing industry in the Philippines is continuously escalating and it is making itself known in other countries as well. The industry’s growth rate is booming by up to 140 percent of around 2.5 million dollars in revenues in just the past year and is expected to increase even more throughout the following years. Also, outsourcing in the Philippines increased by up to 50 percent in the BPO sector and it gave 81,000 job opportunities for people.

Because of the high ratings that this industry gets, outsourcing in the Philippines is well supported by the Business Process Association of the Philippines as well as the Board of Investments. More and more people are investing on this industry because the returns are outstanding. These companies are expecting the BPO industry to another 12.5 million dollars by the next year and of course, it will give around 300,000 people job opportunities.

The Philippines has its own story and background when it comes to it being competitive. With the help of multinational brands that started to work offshore here in the Philippines, such as Procter & Gamble, AIG, Intel, HSBC, Shell and many others, the country proved home for these brands not only because of its strategic location but also with its skilled, talented, and well educated work force.

To date, the Philippines is becoming a destination for international companies as their offshore outsource because of the benefit that they get in return for their investments. The Philippines is currently competing with the other top countries like China and even India, who holds the longest record for the best outsourcing country worldwide.

To further increase the Industry’s growth, the Philippines is working hand in hand with the Department of Trade and Industry’s export promotions agency and with CITEM to learn more about the different countries, their service requirements and a strategic way to approach it.

Business process outsourcing has earned its support from the different companies and sectors within its country because it shows potential for economic growth. This industry has now been in the Philippines for more than 10 years and it is now on the top of the list. More and more companies or businesses are investing in this because the labor prices are low compared to other countries. Although India charges lower prices, the quality that the Philippines provide for their clients are unsurpassable. Most workers are highly educated, talented and can easily adapt any environment which makes them highly fit for the job.

The BPO industry is now working its way on improving and expanding their sector. They are currently seeing some potential in KPO services and are just waiting for opportunities to arrive.

The Philippines has been a long outsourcing hotspot for other companies as well, Dutch and Getronics are just some of the companies; the country has earned its reputation both locally and worldwide, which is why it is trying to maintain its position on top.