PM Unusual: The Three Key Challenges Facing Project

Managers for the Next Five Years

Session TRN 34 NA 2011

Kris Reynolds, Project Management Practice LeaderThe Persimmon Group

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010 Permission is granted to PMI for PMI® Marketplace use only

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010Permission is granted to PMI for PMI® Marketplace use only

Nestle’s GLOBE Program

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3 Key Challenges

• Technology and Globalization

• Workforce and Culture

• Risk and Innovation

TECHNOLOGY AND GLOBALIZATION

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Change Happens Fast

• Insert Ferris Bueller’s Day Out video clip

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010Permission is granted to PMI for PMI® Marketplace use only

“Any observed statistical regularity

will tend to collapse once pressure is placed on it for control

purposes” – Prof Charles Goodhart, LSE

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Internet

1991—WWW born1995—16 million users2005—1 billion users - 6,250% increase2011—2.8 billion users

Cell Phone

1980’s—cellular networks born1995—91 million users2005—2 billion users2011—5 billion users

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2008

22 M

120 M

1 M

12 M

140 M

Today

750+ M

170 M

100 M

120 M

500+ M

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Agile

Adapt

Dynamic

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Security

Consistency

Speed

Communication Quality = Confidence & Trust

Communication

Quality

Leverage the limited communication channels

Fearlessness when initiating

contact with others

Positive dispositionManaging the delivery of information in an appropriate manner

Proper sense of urgency

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Are you ready?

If you aren’t prepared to

change…prepared to be

passed by

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010Permission is granted to PMI for PMI® Marketplace use only

Are you ready?

You cannot predict tomorrow…

…but you can prepare for it

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Are you ready?

The future is so bright…

…you gotta wear shades

WORKFORCE AND CULTURE

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60% of employees intend to leave their organizations

as the economy improves

Right Management, 2009

70% of an employee’s level of engagement is connected to the relationship with the manager

Gallup Consulting, research firm, 2009

U.S. Department of Labor estimates that

today’s learners will have 10-14 jobs by the age of 38

By 2014, Generation Y will make up close to 50 percent

of the workforce

U.S. Bureau of Labor, 2010

Cornerstones of High Performing Teams

Respect

Shared purpose

Trust

Conflict resolution

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Generational Navigation

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New Ways to Lead

Traditional (Command & Control)

Micromanage, “order-takers”

Collaborate and Attack

Support, self-directed, enable, “hole fillers”, cutters

P

P

C

T

O

M

V

E

04/18/2023

Change what you control and how you

control it

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010Permission is granted to PMI for PMI® Marketplace use only

We will consistently exceed our customers’ expectations.

Don’t bring issues without options.

You must accept everyone’s opinion, but you do not have to approve it.

Develop your replacement.

Principled Leadership

Values + Approach = “The Way”

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Principled Leadership

Establishes boundaries

Enables innovation

Engages the workforce

Values + Approach = “The Way”

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010Permission is granted to PMI for PMI® Marketplace use only

Things you can do…

• Leverage Generational

Differences– Pilot teams are safe

experiments– Mentoring over

Managing– Motivate through drivers

• Innovate the “how” we

work together– Roles—not Titles– Manage to objectives

not procedures– Flatten the org

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Adaptability

Agility

Flexibility

Versatility

Discipline

Things you can do…

INNOVATION AND RISK

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Ethics and Technology

• Security breaches concerning company intel

• Poor company image branding/public relations

• Decreasing employee productivity?

• Basing employment decisions upon online

information

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010Permission is granted to PMI for PMI® Marketplace use only

Risk Probability

Risk Impact

Low

High

Risk: Traditional view no longer sufficient

Company Resiliency• Availability

• Agility• Integrity• Security

• Compliance• Effectiveness?

High

DisasterRecovery

QualityControl

ManagerialDiscretionLow

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Innovation, where have you gone?

+ =

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Innovation

• Have above average earnings within

industry

9% of the estimated 1.5 million for-profit companies were

actively pursuing new products or services

PriceWaterCoopers’ Study

• Well identified idea management

processes• Climate receptive to original ideas

• Balance leadership and administration

Football players:

43 hours practicing

How many hours a week do NCAA Division I athletes spend practicing their sport?

3 hour games

How many hours a week do NCAA Division I athletes spend practicing their sport?

3.5 hour games

Baseball players:

42 hours practicing

2 hour games

Basketball players:

39 hours practicing

How many hours a week do NCAA Division I athletes spend practicing their sport?

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How are your dealing with crises?

• How much time do you spend reacting to issues

at the office?

• How are you showing the younger generation

how to react to crises?

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Creating a Culture of Continuous Improvement

• Risk is required for Innovation!

• Learn through low-risk trials

• Apply principles to create a framework

• Be self-aware…

accept that mistakes will occur…

assess and adjust

“PMI” is a registered trade and service mark of the Project Management Institute, Inc. ©2010Permission is granted to PMI for PMI® Marketplace use only

Kris Reynolds’ Contact Information

Email: krisreynolds@thepersimmongroup.com

Phone: 918.592.4121

LinkedIn: Kris Reynolds

Session: TRN 34 NA 2011