Pqa core values concepts and framework

Business Criteria: Core Values, Concepts, and Framework

Ruben C. Valdez

Criteria Purposes

• to help improve organizational performance practices, capabilities, and results;

• to facilitate communication and sharing of best practices information among Philippine organizations of all types; and

• to serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning.

Criteria for Performance Excellence Goals

• delivery of ever-improving value to the public and other customers, contributing to improved quality of public service;

• improvement of overall organizational effectiveness and capabilities as a public service provider; and

• organizational and personal learning.

Core Values and Concepts

• visionary leadership• customer-focused excellence• organizational and personal learning• valuing employees and partners• agility• focus on the future• managing for innovation• management by fact• social responsibility• focus on results and creating value• systems perspective


visionary leadership


customer-focused excellence


organizational and personal learning


valuing employees and partners


Agility



managing for innovation


management by fact



focus on results and creating value

2007 Business Criteria: Core Values, Concepts, and Framework

systems perspective

Criteria for Performance Excellence Framework


• Leadership• Strategic Planning• Customer and Market Focus• Measurement, Analysis, and Knowledge Management• Workforce Focus• Results
