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PROPOSAL COSTUMER SERVICE EXCELLENCE INHOUSE TRAINING

Proposal Pelatihan Costumer Servise Excellence

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Proposal Pelatihan Costumer Servise Excellence, Proposal Pelatihan layanan prima, Proposal training Costumer Servise Excellence, Pelatihan Costumer Servise Excellence, Training Costumer Servise Excellence, Costumer Servise Excellence Training hubungi kami BF Institute training center | Training Semarang dotcom 085640262068 | [email protected]

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Page 1: Proposal Pelatihan Costumer Servise Excellence

PROPOSAL

COSTUMER SERVICE EXCELLENCE

INHOUSE TRAINING

Page 2: Proposal Pelatihan Costumer Servise Excellence

Service Excellence in Action

To give real service you must add something which cannot be bought or measured with money, and that is sincerity

and integrity.

Donald A. Adams

Page 3: Proposal Pelatihan Costumer Servise Excellence

Benefits :

• Peserta mampu menerapkan prinsip-prinsip penting dari layanan

pelanggan

• Peserta mampu mengembangkan soliditas di internal perusahaan untuk

pelayanan berkualitas.

• Peserta mampu menjadi pribadi yang profesional dalam merespon

tuntutan dan permintaan customer, serta cerdas dalam menjaga

hubungan baik dengannya.

• Peserta mampu menata kepribadian dalam wujud bahasa tubuh, kata-

kata, nada suara, tampilan jati diri yang praktis untuk pelayanan terbaik.

Page 4: Proposal Pelatihan Costumer Servise Excellence

Topics : Complete Scenario

Serving With Hearth

Pembentukan karakter pelayanan yang totalitas dan sepenuh hati

1. Excellent Soft Skills :

Service Excellence Awareness.

Page 5: Proposal Pelatihan Costumer Servise Excellence

• Serving Teknik :– Knowledge

– Skills

– Interpersonal Communications Skills

– Telephone Technique and Courtesy

– Attitude

– Emotional Intelligence (EQ) for service excellence

2. Excellent Hard Skills :

• Handling complaint

Page 6: Proposal Pelatihan Costumer Servise Excellence

Participants

In- house Training

dapat diselenggarakan

jika jumlah peserta min 30 orang

Page 7: Proposal Pelatihan Costumer Servise Excellence

Method

Experiential Learning

Penyampaian materi diberikan dengan metode pengalaman

“Aha” Experiences

Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta

Group Activity

Diskusi, Menggunakan system role play, studi kasus

Games dan Simulasi serta Refleksi Diri

Page 8: Proposal Pelatihan Costumer Servise Excellence

Duration and Location

2 x 8 hours – Complete Scenario

8 hours – Full day Scenario

6 hours – A Half day Scenario

Bertempat di :

Meeting Room Hotel *3 di Kota Semarang

Page 9: Proposal Pelatihan Costumer Servise Excellence

Price

Complete :IDR 1080k per participant

A full day: IDR 720k per participant

A half day : IDR 450k per participant

3 scenario :

Page 10: Proposal Pelatihan Costumer Servise Excellence

ScenarioHalf day Fullday Complete

price per participant450k 720k 1080k

duration6 hours 8 hours 2 x 8 hours

Topic

Choose One Below Complete (All Topics)

Service Excellence Soft Skill Part I Service Excellence Soft Skill

Serving With Hearth Serving With Hearth Serving With Hearth

Service Excellence Awareness Serving Technique 1 Service Excellence Awareness

Handling Complaint

Serving Technique 1 Serving Technique 1

Interpesonal Communication Skills Part II Interpesonal Communication Skills

Telephone Technique and Courtesy Service Excellence Awareness Telephone Technique and Courtesy

Serving Technique 2

Serving Technique 2 Handling Complaint Serving Technique 2

Winning Attitude Winning Attitude

EQ for Service Excellent EQ for Service Excellent

Handling Complaint Handling Complaint

Discussion Discussion

Role Play Role Play

Page 11: Proposal Pelatihan Costumer Servise Excellence

Facilities :

Complete Scenario : 2 x (2 Coffee break + Lunch)

Full day Scenario : 2 Coffee break + Lunch

A Half day Scenario : 1 Coffee break + Lunch

AC meeting room at *3 hotel, workbook, ballpoint, block note, certificate, gifts (Souvenir)

Page 12: Proposal Pelatihan Costumer Servise Excellence

BF INSTITUTE - YOUR SUCCESS SOLUTIONhttp://www.trainingsemarang.com

Percayakan kebutuhan Pelatihan / Training

pada lembaga atau perusahaan anda kepada kami,

BF Institute - Your Success Solution.

Kami adalah Lembaga Pendidikan / Training Center yang berfokus pada peningkatan kualitasSDM melalui Pelatihan, Seminar dan Workshop, dengan topik mulai dari Motivasi hinggaOutbond, disertai dengan Games yang inspiratif, salah satunya adalah Jalan Di Atas Api

(Firewalk).

Untuk Detail dan Proposal email kami di : [email protected]

atau Hubungi kami +6285640262068

Program Lain klik Proposal Program BF Institute atau Proposal Outbound