2. Recognizing developmental coaching cues Driven by a learning
or thinking pattern. Typical buzzwords: Work-life balance
Underutilizing their potential Career management/development Stress
or burn-outKey questions Does the employee know what should be
done? Is the improvement within his/her control? Does he/she know
how to execute the change?
3. Anticipating your approach State and demonstrate you want to
help instead of belittle Plan to listen and ask to help them
discover self-insights Determine whether they can act Anticipate
possible reasons for resistance Listen to and honor their feelings
Focus on the issue and actions instead of blame Communicate
sincerely and clearly
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