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Collaborative Insight BrubakerHR Gareth Jones Inmate BHR

Recruitment: Where Did It All Go Wrong?

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Slides from the presentation I did at the TalentPuzzle seminar on the 24th April at the Institute of Physics.

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Page 1: Recruitment: Where Did It All Go Wrong?

Collaborative Insight BrubakerHR

Gareth Jones Inmate BHR

Page 2: Recruitment: Where Did It All Go Wrong?

The Changing Face of Recruitment. Or…

Page 3: Recruitment: Where Did It All Go Wrong?

Recruitment. Where did it all go wrong…?

Page 4: Recruitment: Where Did It All Go Wrong?
Page 5: Recruitment: Where Did It All Go Wrong?
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Pre internet CV Spammer…

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7  

Fee  structure  by  level  –  to  ’80’s  Retained  

Results  only  

Admin  

Exec  £100k  +  

Professional  £40  –  100k  

Total  Package  

Base  Salary  

c30%    

c10%  

Exclusive  

Non  Exclusive  

Page 8: Recruitment: Where Did It All Go Wrong?

8  

Fee  structure  by  level  –  to  ’00’s  Retained  

Results  only  

Admin  

Exec  £100k  +  

Professional  £40  –  100k  

Total  Package  

Base  Salary  

PSL  PenetraJon  

c30%    

c10%  

Exclusive  

Non  Exclusive  

Page 9: Recruitment: Where Did It All Go Wrong?

9  

Fee  structure  by  level  –  Future?  Retained  

Results  only  

Admin   Exec  £100k  +  

Professional  £40  –  100k  

Total  Package  

Base  Salary  

PSL  PenetraJon  

c30%    

c10%  

Exclusive  

Non  Exclusive  

Page 10: Recruitment: Where Did It All Go Wrong?
Page 11: Recruitment: Where Did It All Go Wrong?

Sourcing! Advertising!

Page 12: Recruitment: Where Did It All Go Wrong?

Sourcing! Advertising!

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We put the job online…

…price went down, volumes went up

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We put the CV online…

…labour went down, volumes went up

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We put the application online…

…effort went down, volume went up

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Key implications… Sourcing activity dropped substantially, recruiting became largely reactive

We marvelled at the benefit of it all without realising we were building in huge inefficiencies

We created a new generation of recruitment consultants who became reactive, CV sifting “rejection consultants”

It became a volume industry. We created haystacks and then complained about not being able to find needles.

This period alone saw the most significant shift in organisations losing faith in third parties.

We were creating a longer term problem which was going to bite us in the ass through social – the candidate experience

Page 17: Recruitment: Where Did It All Go Wrong?

We needed a way to manage it all…

…RPO, applicant tracking systems, web response management

Page 18: Recruitment: Where Did It All Go Wrong?

What strategy is best for you…?

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“We  are  in  the  Compuserve-­‐

Prodigy-­‐AOL  stage  of  social  media  evolu<on.    It’s  a@er  Netscape  

and  before  Google  in  equivalent  internet  <me.”

John Sumser

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Job boards, ATS systems, web response etc are all a “first response” to the internet. There is more change to come….

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Candidates = Currency

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“Does the recruitment agency, require

employees with wide ranging personal,

social and professional

networks to grow and inform their

business contacts? In many cases, it

does not. Yet it should and must.”

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Candidates = Currency

Page 29: Recruitment: Where Did It All Go Wrong?

                   

$  $  $  $  $  $  $  $  $  $  $  

Page 30: Recruitment: Where Did It All Go Wrong?

•  Find  ways  to  connect  with  the  passive  job  seeker    •  Broker  and  uJlise  peer-­‐to-­‐peer  relaJonships    •  Use  Web  2.0  to  build  personalised  relaJonships  

online    •  Tap  into  the  long  tail.      

“We  are  beginning  to  see  the  value  of  the  peer-­‐to-­‐peer  relaJonship  –  previously  exclusive  to  top-­‐end  recruitment  –  realised  across  the  recruitment  industry  through  the  internet.”      

The  future?  Big  general  sites  will  get  squeezed  out.  Small  niche  sites  will  grow.    

Beyond  simply  drawing  on  these  rela3onships,  however,  there  is  an  opportunity  for  recruitment  organisa3ons  to  help  connect  people  to  one  another.      

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The future for third parties – Niche…

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The future for third parties – Social…

Page 33: Recruitment: Where Did It All Go Wrong?

Stop advertising, start sourcing…

…avoid the chronic inefficiencies of “driving

applicants” and improve your candidate experience

Page 34: Recruitment: Where Did It All Go Wrong?

Talk to candidates over social channels…

…stop ignoring them and embrace the

conversation.

Page 35: Recruitment: Where Did It All Go Wrong?

Turn your recruiters into community managers…

…forget traditional KPI’s – CV’s, interviews, calls etc. Focus

instead on network/community growth.

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“The death of the average worker…”

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“The death of the average agency…”

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These things suck…

Jobboards Talent Communities Hard sell recruiters

Generalists Professional

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These things rock…

Communities Communities of Talent

Community DJ’s/Managers Niche Players

Personal

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Big change is coming in Recruitment

Are you ready for it…?

Page 41: Recruitment: Where Did It All Go Wrong?

Thank you!

Gareth Jones

07880 742581 @garelaos

www.linkedin.com/in/garethmjones www.garethjones.me www.brubakerhr.com

[email protected]