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An adaptation of a presentation delivered to a London based social enterprise, where Fire facilitated a training session to the organisation's Project Managers and Head of Projects on what good relationship management should look like. The output was a set of Relationship Management principles for the organisation (confidential to the organisation), though featured in the slideshare is a summary of the key lessons I have learnt over the years.
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Relationship Management
Strategic business thinking
www.fire-london.com
Lessons I have learnt...
It’s about more than being nice to one another...
... it makes life easier and promotes further opportunities
Know your stakeholders...
... take a step back and understand what drives them
On an individual level...
... understand what is keeping them awake at night
Stop, COLLABORATE and listen...
... work together, not against one another
You have two ears and one mouth...
... use them in that order
Work is work...
... don’t take work related disputes personally
Where an issue does arise...
... buy some time to consider your response
Remember that you are the expert at what you do...
... but that they are the expert in what they do
If you say you are going to do something...
... make sure you DO IT
Be honest...
... lose your integrity and you lose the relationship
Remember that...
... ultimately your clients pay your wages
And if all else fails...
... ask your boss
What are your relationship management experiences?
What are your relationship management principles?
