Embed Size (px)
DESCRIPTION
Renovate Your Communication Skills Strategies for Active Listening Eighty-percent of effective communication involves learning to be a good listener. This fun-filled, dynamic session will challenge attendees to renovate their active listening skills. To renovate means to revive, reinvigorate and/or make new. In this seminar attendees will learn how to revive their listening skills, reinvigorate the way they communicate their message and will be inspired to create new listening habits. This session is designed for those who want to be more effective in their work, build stronger relationships and make a bigger impact in their world.
Citation preview
Renovate Your Communication Skills
Strategies for Active Listening
Renovate means “to impart new vigor to, to revive, and to make new.”
Who is your customer?
What is your mission?
You are the Cheerleaders!
What’s Your Communication Style?
How Do You Communicate? Style 1: Action (What)
Results, Objectives, Achieving, Doing Style 2: Process (How)
Strategies, Organization, Facts Style 3: People (Who)
Communication, Relationships, Teamwork
Style 4: Idea (Why) Concepts, Theories, Innovation
Are you ALERT?
Ask Good Questions Listen Empathize Repeat & Respond Take Action
Ask Good Questions
Ask open ended questions Who What Why Where When
Stay silent after asking
Ask a follow up question
Summarize and ask for clarification
Practice as much as possible
Are You a Good Listener?
Listening
Use the ‘2 minute’ rule
Clear your mind Show interest Stay present Don’t plan ahead It is a CHOICE
Are you listening?
Write down three or four things your employees and/or coworkers have said this week.
When did you really listen this week?
When could you have listened better?
What to Listen For
Input Talented people want to share their
ideas Motivations
What do others want from the job and/or you
Challenges What are the problems and issues
Listen for Blinking WordsYour employee or coworker says:“I’m having trouble with one of my coworkers. She seems to lack motivation.”
What Kind of Trouble?“He’s not as productive as he used to be.” How has productivity dropped?“He gets less work done in a week, and the quality has slipped too.”
The ‘Third’ Side
Empathize
Empathy is the capacity to recognize and, to some extent, share feelings (such as sadness or happiness) that are being experienced by another sentient or semi-sentient being. Someone may need to have a certain amount of empathy before they are able to feel compassion.
Is EMPATHY Our Job?
Repeat & Respond
Take Action
Be Present
Watch for opportunities
Take responsibility
Daily risks
Daily “have to’s”
What will you do to make a difference?
What's Your Story?
