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Child Support Enforcement has access to some of the most sweeping enforcement mechanisms in all of public collections but what happens when they don't work? Introduce your staff to skills and methods that are proven to increase enforcement rates by using The Intelitech Groups Collection Equation©.
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The Intelitech Group (C) 2013
Elevate!County of Solano DCSS
The Intelitech Group (C) 2013
Goal: Lower Total Power Usage
The Intelitech Group (C) 2013
Environmental Message
The Intelitech Group (C) 2013
Cost Savings Message
The Intelitech Group (C) 2013
Understanding People
The Intelitech Group (C) 2013
Understanding People
Your power usage is below averageYour power usage is averageYour power usage is above averageYour power usage is below average
The Intelitech Group (C) 2013
Our Story…Core Competencies Rapport Listening Skills Competence/Confidence Professionalism Consumer Profiling Control Compliance Empathy Closing Urgency Negotiations Question Asking Vocal Qualities
Performance Through Understanding
The Intelitech Group (C) 2013
The Collection Equation©
The Intelitech Group (C) 2013
Why Child Support is different.
71%
5%
7%
1%17%
Total Child Support Collections Received by the Method of Collection, Fiscal Year 2011
Income Witholding
Unemployment Compensation Offset
Federal Tax offset
State Tax Offset
Other Sources
The Intelitech Group (C) 2013
When traditional methods fail…
71%
5%
7%
1%17%
Total Child Support Collections Received by the Method of Collection, Fiscal Year 2011
Income WitholdingUnemployment Compensation OffsetFederal Tax offsetState Tax OffsetOther SourcesIncome WitholdingUnemployment Compensation OffsetFederal Tax offsetState Tax OffsetOther Sources
In three words I can sum up everything I've learned about life. It goes on. Robert Frost
The Intelitech Group (C) 2013
Enforcement is Changing Economy
– Up and Down Economy All parties more
sophisticated– Attorneys– Online Support
Cultural Differences– Changes in family
structure Culture of
Enforcement– We keep changing our
minds
The Intelitech Group (C) 2013
Why The Collection Equation? Disconnect
between Skills Not Case
Management...It is supposed to be People Management
Experience does not mean you can not improve
Sometimes it is collections!
The Intelitech Group (C) 2013
The Collection Equation©
The Intelitech Group (C) 2013
Prepare(Are you ready?)
The Intelitech Group (C) 2013
PrepareConfidence comes from preparation and practice
PeopleLaw Tools/Policy
The Intelitech Group (C) 2013
Analyze Consumer
The Intelitech Group (C) 2013
Analyze Consumer
We all have a style we prefer to communicate with – a catered approach is the only way to be successful with all styles
People like whom they are like
The Intelitech Group (C) 2013
Build Credibility & Curiosity
The Intelitech Group (C) 2013
Build Credibility & Curiosity
Credible:Worthy of belief or confidence.
Curiosity:A strange, curious, or interesting quality.
What sets you apart?
The Intelitech Group (C) 2013
Set Expectations
The Intelitech Group (C) 2013
Clear and concise demand for full payment.
Confident Appropriate Tone
Set Expectations
An expectation is not a hope or a wish!
The Intelitech Group (C) 2013
Instill Urgency
The Intelitech Group (C) 2013
Instill Urgency
Communication intended to induce belief or action.
The Intelitech Group (C) 2013
Establish A Plan
The Intelitech Group (C) 2013
Establish A Plan
Putting together an action plan that maximizes returns for families and the county.
The Intelitech Group (C) 2013
Commit & Close
The Intelitech Group (C) 2013
Commit & CloseEnsure all parties are truly committed to follow the plan and understand their part.
R.E.S.T Easy
The Intelitech Group (C) 2013
The Collection Equation
The Intelitech Group (C) 2013
Thank You!
Questions and Comments?
Brett SivitsThe Intelitech Group
