BE A ROCKET SINGH, NOT A BLIND MAN

First Impression is the last Impression !!!

PERSONALITY AND COMMUNICATION

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RESEARCH SHOWS, COMMUNICATION IS…

body language55%

words7%

style38%

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Communication : The Flow

Sender ReceiverMessage

Feedback

Channel

Perception

DeliveryFormulating

Response

Understanding

Personal Barriers Pronunciation Organizational and cultural barriers

“A wise man reflects before he speaks; a fool speaks, and then reflects on what he has uttered.”

- French Proverb.

BARRIERS TO EFFECTIVE COMMUNICATION :

Customer is KING.

Let customer speak first.

They are your only asset ,Treat them as if they are the only one.

Invest maximum time and efforts to serve their needs.

UNDERSTANDING THE CUSTOMER’S NEED

VALUE YOUR CUSTOMER

If we don’t take care of our customer then some one else will !!!

CREATE CUSTOMER EXPERIENCE

WHY CUSTOMER LEAVE ?

THROUGH PRODUCT KNOWLEDGEApartments and villa

USP

School

Shopping Mall Water Availability !

Knowing your competitor well !

Having right mind set and attitude Your appearance and dress code Must have fresh look Clothes must be ironed Shoe must be well shined Belt and shoe must be of same colour Wear fragrance.

WORKING YOUR WAYS TO SALES

SOME TIPS FROM MOVIE ROCKET SINGH!

Lesson # 1

Money doesn’t motivate everybody equally.• You need to persuade, converse, negotiate and engage.

• Money is one of the several variables of motivation. Someone needs just sweet words and someone needs a little persuasion.

• Tailor the approach of motivation. Use money where it is required only.

Lesson # 2To thrive in sales, you need right aptitude (not just marks on your degrees).

To be a great salesperson, you need to have right aptitude……an aptitude of empathy, an aptitude to see beyond the obvious.

Lesson # 3

The greatest secret of success in business: Satisfied Clients Customer

You cannot afford to forget the customer once you take the check

Delighted and satisfied customers are your ambassadors and their referral can generate more business than you can handle.

Lesson # 4

Spiderman also takes the risk

• Jumping out of comfort zones, taking initiatives and playing with risks is what makes the difference.

• If you are stuck in the grooves of ‘safety’, you end up nowhere.

• The road from Good to Great is paved with taking initiatives. The biggest risk in life is to avoid the risk.

• Even Spiderman has to take the risk.

Lesson # 5

If salesperson cannot read the paper in reverse, he/she is blind.

Every Sales & Marketing person has to keep his/her eyes and ears open to scan the information regarding prospects, competition and the market influencers. In the game of business, right information at the right time gives you ‘unfair’ advantage.

Lesson # 6

You need a loyal team to build Rocket Sales Corporation.

SO, BE A ROCKET SINGH, NOT A BLIND MAN

SALESMAN OF THE YEAR

Thanks,Saroj