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eCommerce System & the Business Organization METHODS FOR SOLVING A PROBLEM

Solving Problem

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Page 1: Solving Problem

eCommerce System & the Business Organization

METHODS FOR SOLVING A PROBLEM

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The term "Electronic commerce" (or e-Commerce) refers to the use of an electronic medium to carry out commercial transactions.

 eCommerce is changing the way Businesses Operate.

Introducing eCommerce

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Since eCommerce has helped to run huge businesses conveniently,it is being used vastly over the whole world by almost all the business organization.

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Process of eCommerce

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An example of eCommerce

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General Models for Solving a Problem

Define the problem

Idenftify success criteria

Identify many possible solutions

Evaluate solutions against success criteria

Select solution

Today’s topic

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The Board of Directors are worrying to spend huge amount for emplementing eCommerce system to their business.

They want us to look at the possible eCommerce system.

Our system must look professional to the customer.

Top security must be emplemented for purchasing purpose.

Define the problem

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The following could be the success criteria :

Security Relaibility Effectiveness Attractiveness Adaptability

Identify success criteria

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Security : Giving buyers a secure cart and site to purchase on builds trust and loyalty. And without this, you're in trouble (literally & legally) .

Relaibility : Make sure the items you are offering are always in stock - or at least make sure it's clear they are out of stock at an early stage in the purchase process.

Effectiveness : To make our system effective,we need to be user friendly,we must fulfill the demands of customer,update our system or else we’ll fail.

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Attractiveness : Our site must be designed professionally so that the customers will be attracted.If we are capable to attract visitors in their first visit,we can surely increase our customers.  Adaptability : Make sure to choose a web building partner who's capable of adding on/ adjusting/ removing modules as your business grows. 

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There are primarily five types of e-commerce models as listed below :

Business to Consumer (B2C) Business to Business (B2B) Consumer to Consumer (C2C) Peer to Peer (P2P) m-Commerce

Identify Many Possible Solutions

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Business to Consumer (B2C)

 It is the model taking businesses and consumers interaction. The basic concept of this model is to sell the product online to the consumers.

 Online business sells to individuals. For eg : Amazon

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 It consists of largest form of eCommerce.

In this model manufacturer supply their goods to the retailer or wholesaler. 

Business to Business (B2B)

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 It helps the online dealing of goods or services among people.

It allows unknown parties to sell goods and services to one-another. For eg : eBay

Consumer to Consumer (C2C)

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 P2P is not only an E-commerce type but also a technology that allows people to share computer files and computer resources without going through a central web server

 The required software should be installed by both sides so that they can communicate on the common platform.

Peer to Peer (P2P)

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It deals with conducting the transactions with the help of mobile.

The mobile device consumers can interact each other and can lead the business.

m-Commerce

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Success Criteria /Solutions

Security

Relaibility

Effectiveness

Attractiveness

Adaptability

Total

B2C 2 1 2 1 3 9(1st)

B2B 1 4 5 3 2 15

C2C 3 5 4 2 1 15

P2P 5 2 3 4 4 18

m-Commerce

4 3 1 5 5 18

Evaluate Solutions

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According to the evaluation,we found that B2C i.e. Business to Consumer model will be the best solution as it stood first in the scoring grid.

Select Solution

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From the consumer side, benefits include:

Access to goods and services from the home or other remote locations.

The possibility of lower cost goods and services.

Access to a greater variety of goods and services on offer.

Benifits of B2C Model

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From the business side, benefits include:

Lower transaction costs associated with sales.

Access to global markets and hence to more potential customers.

Opportunities for dis-intermediation leading to lower costs for customers.

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SUCESS STORY

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Any Question ? ? ?

Thank You ...