STAFF TRAINING & CERTIFICATION

Julia Carolina Daud

5209100059

OBJECTIVES

Explain the main objectives of training and certification

Discuss what is needed to prepare a training and updating program

List the main components of a certification programs

Explain the objectives of follow-up of trained and certified staff performance and the main soirces of the follow-up data

THE OBJECTIVES OF TRAINING AND CERTIFICATION

To develop the knowledge and skills new staff To assure conformity to the organization’s

standards for software products (documents and code)

To update the knowledge and sjills of veteran staff in response to developments in the organization

To transmit knowledge of SQAprocedures To assure that candidates for key software

development and maintenance positions

THE TRAINING AND CERTIFICATION PROCESS

Determine the professional knowledge

requirements

Determine the professional training and

updating needs

Plan the professional

training program

Plan the professional

updating program

Define positions requiring

certification

Plan certification processes

Deliver training,

updating and ceritification

programs

Perform follow-up of trained and

certified staff

DETERMINE THE PROFESSIONAL KNOWLEDGE REQUIREMENTS

Job Positions :

-System Analyst-Programmer-Software development team leader-Programming team leader-Software maintenance technician-Software tester

Knowledge and skills of software engineering required:- Software development tools- Programming langauge versions- CASE tool versions

Knowledge of SQA topics required:- Procedures pertaining to the various development and maintenance

activities

DETERMINE THE PROFESSIONAL TRAINING AND UPDATING NEEDS

Training and updating are determined by comparison of the staff’s current knowledge. The type of training :

Training : for new employees, according to their designated assignment

Retraining : for employees assigned to new positions or receiving new assignments

Updating : for staff members as demanded by their positions

PLAN THE PROFESSIONAL TRAINING AND UPDATING PROGRAM

Planning training and updating programs for software engineering

New personnel are recruited and veteran staff are shifted

Planning training and updating programs for SQA topics

Training for new employees and updating veteran staff members

DEFINE POSITIONS REQUIRING CERTIFICATION

Some positions required for certification are Software development team leader Programming team leader Software testing team leader Software maintenance technician Internal quality auditor

The list of positions that require certification naturally varies by firm or organization.

PLAN CERTIFICATION PROCESSES

Objectives:- To provide a framwork for the thorough

investigation of a candidates qualifications - A demonstration of his or her professional

knowledge and skills.

PLAN CERTIFICATION PROCESSES (CONT’D)

Typical certification requirements- Professional education- Internal Training Courses- Professional experience in the organization- Assessment of achievements of

achievements and ability in periodic appraisals

- Evaluation by the candidate’s direct superior- Mentors supervision for a specified period

time

PLAN CERTIFICATION PROCESSES (CONT’D)

Functions of the certification committee- To perform the certification process on

the basis of requests - To follow up certification activities

(mentoring)- To update certification requirements - To revise the list of positions requiring

certification

DELIVER TRAINING, UPDATING AND CERITIFICATION PROGRAMS

Topics include software engineering, software quality assurance and management skills, as needed by the organization

Courses can be short lectures &demonstrations, lengthy courses over several weeks or months

Can be conducted by organization’s training unit, academic institutions, vocational institutions.

PERFORM FOLLOW-UP OF TRAINED AND CERTIFIED STAFF

The unit responsible for training and certification should regularly perform follow-up using:- Collection of regular performance metrics- Questionnaires completed by staff members -Analysisi of outstanding achievements as well as failures- Specialized review of software products