1.Brewing ExcellencePresented By: Christina Wallace | Paul Tighe | Amelia Martinez | Don Curtis | William Wallace

2. AgendaGoals and Strategies 3. AgendaGoals and StrategiesLegal Issues 4. AgendaGoals and Strategies EthicsLegal Issues 5. AgendaGoals and Strategies EthicsLegal IssuesSocial Responsibility 6. AgendaGoals and StrategiesTina Slide EthicsLegal IssuesSocial Responsibility 7. Goals and StrategiesContinue to capture the highest quality employeesCreate a dynamic and positive environmentImprove flexible Dream more scheduling for than others think employees practical. Expect more than others think possible. - Howard Schultz 8. Goals and StrategiesContinue to capture the highest quality employeesCreate a dynamic and positive environmentto inspire and Improve flexible nurture the scheduling for human spirit employees one person, one cup and one neighborhood at a time. 9. Goals and StrategiesContinue to retain the highest quality employeesCreate a dynamic and positive environmentImprove flexible scheduling for employees 10. Goals and StrategiesContinue to recruit and trainMinimize layoffs through managementConsistently review plans, receive feedback, make changes 11. Legal IssuesSued by baristas200820092010201120122013 12. Legal IssuesSued for racial discrimination ($120,000, settl ed)200820092010201120122013 13. Legal IssuesSued by private party200820092010201120122013 14. Legal Issues Sued for discrimination against a physically disabled person ($75k paid)200820092010201120122013 15. Legal IssuesSued for discrimination against physically disabled person200820092010201120122013 16. Legal IssuesSued for discrimination against the deaf200820092010201120122013 17. Legal IssuesSued former executive200820092010201120122013 18. Legal IssuesSued street vendor for trademark infringement200820092010201120122013 19. EthicsCustomer RelationsBusiness PracticeSafety and SecurityPartner ConcernsEmployer Relations 20. EthicsCustomer RelationsBusiness PracticeInvolving partner safety and facility conditionsPartner ConcernsEmployer Relations 21. Ethics Corporate policy questions and concernsInvolving partner safety and facility conditionsCustomer RelationsPartner ConcernsEmployer Relations 22. Ethics Corporate policy questions and concernsInvolving partner safety and facility conditionsComments or questions that involve customersPartner ConcernsEmployer Relations 23. Ethics Corporate policy questions and concernsInvolving partner safety and facility conditionsComments or questions that involve customersPartner ConcernsPay, benefits, and any topics that impact day-to-day 24. Ethics2013 World's Most Ethical Companies For the seventh year in a row, Ethisphere Institute named Starbucks to the list. Starbucks believes that conducting business ethically and striving to do the right thing are vital to the success of the company. 25. Social ResponsibilityThe Community From the neighborhoods where are stores are located to those where our coffee is grown, we are committed to making our communities stronger.The Environment one One person,cup and one Were taking action at neighborhood because weabelieve Blair time. its important to help care Taylor for our planet and well encourage and work with others to do the same. 26. Social ResponsibilityThe CommunityThe EnvironmentFrom the neighborhoods where are stores are located to those where our coffee is grown, we are committed to making our communities stronger.Were taking action because we believe its important to help care for our planet and well encourage and work with others to do the same. 27. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015.We continue to exceed this goal by engaging more than Youth Leadership 54,000 youth in community activities in 2012Diversity and Inclusion Contribute 1 million hours of Community community service Service per year by 2015. 28. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015.Diversity and Inclusion Community ServiceWe continue to exceed this goal by engaging more than Youth Leadership 54,000 youth in community activities in 2012 29. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015.We continue to exceed this goal by engaging more than Youth Leadership 54,000 youth in community activities in 2012Diversity and Inclusion Contribute 1 million hours of community service per year by 2015. 30. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015.Youth LeadershipDiversity and Inclusion Contribute 1 million hours of community service per year by 2015. 31. Social Responsibility Invest in farmers and their Farming communities by increasing farmer Communities loans to $20 million by 2015.We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012Diversity and Inclusion Contribute 1 million hours of community service per year by 2015. 32. Social ResponsibilityDiversity and InclusionFarming Communities Contribute 1 million hours of community service per year by 2015. We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012 33. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015.We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012Diversity and Inclusion Contribute 1 million hours of community service per year by 2015. 34. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015.We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012Diversity and Inclusion Contribute 1 million hours of community service per year by 2015. 35. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015.We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012Diversity and Inclusion Contribute 1 million hours of community service per year by 2015. Starbucks Foundation 36. Social Responsibility Invest in farmers and their communities by increasing farmer loans to $20 million by 2015.We continue to exceed this goal by engaging more than 54,000 youth in community activities in 2012Diversity and Inclusion Contribute 1 million hours of community service per year by 2015.In 2012 Starbucks Corporation donated $6.5 million in cash, including $1.75 million to the Starbucks Foundation 37. Social ResponsibilityBuilding Greener Stores Recycling and reducing wasteCup and Materials 38. Influences Environment Reduce our impactCoffee Increase quality Provide more variety Accessible to customersCommunity Service Engaging the youth Farming communities 39. Influences Environment Reduce our impactCoffee Increase quality Provide more variety Accessible to customersCommunity Service Engaging the youth Farming communities 40. Belief in ourselves and in what is right catapults us over hurdles, and our lives unfold. - Howard Schultz 41. Reference Goals and Strategies Bateman, T. S., & Snell, S. A. (2011). Management: Leading & collaborating in a competitive world (9th ed.). New York, NY: McGraw-Hill Irwin. Schepp, D. (September 21, 2012). Starbucks: best part-time jobs in retail or overrated? AOL Jobs. Retrieved from http://jobs.aol.com/articles/2012/09/21/starbucks-ishiring-health-plan-good-coffee-but-watch-out-for/ Legal Issues Allison, M. (2009, June 23). Starbucks pays $120,000 to settle racial discrimination lawsuit, but the check hasnt been cashed. Retrieved from http://seattletimes.com/html/ coffeecity/2009373044_starbucks_pays_120000_to_settl.html Bracamontes, A. (2011, August 19). Starbucks pays $75k in suit filed by woman with dwarfism. El Paso Times. Retrieved from http://www.elpasotimes.com/ci_18707661 Gardner, E. (2010, Jun 01). Simon brews fresh lawsuit against starbucks. Edmonton Journal. Retrieved from http://search.proquest.com/docview/357045683?accountid=35812 RD legal offers financing to plaintiff's attorneys with starbucks settlements. (2013, Jan 18). PR Newswire. Retrieved from http://search.proquest.com/docview/1270468939? accountid=35812 Little, L. (2012, February 14). California man with half an arm sues starbucks, alleging discrimination. ABC News. Retrieved form http://news.yahoo.com/california-man-fileslawsuit-against-starbucks-alleging-discrimination-202046243--abc-news.html 42. Reference McLaughlin, T. (2009, October 12). Starbucks sues to block exec from joining Dunkin' Donuts. Buffalo Law Journal. p. 20. Tepper, R. (2013, July 15). Deaf starbucks patron allege discrimination in lawsuit. Huffinton Post. Retrieved from http://www.huffingtonpost.com/2013/07/15/deaf-starbuckslawsuit_n_3599132.html Thailand: Push-cart coffee vendor sued by US coffee giant starbucks for trademark infringement refuses to yield. (2013, Oct 24). Asia News Monitor. Retrieved from http:// search.proquest.com/docview/1444146949?accountid=35812 Ethics Ethisphere. (2013). Worlds Most Ethical Companies Ranking. Retrieved from http://m1.ethisphere.com/wme2013/index.html Starbucks Coffee Company. (2011). Business and Ethics Compliance. Retrieved from http://www.starbucks.com/about-us/company-information/business-ethics-andcompliance Social Responsibility Starbucks. (2013). Retrieved from http://globalassets.starbucks.com/assets/ 581d72979ef0486682a5190eca573fef.pdf Influences Starbucks. (2013). Retrieved from http://globalassets.starbucks.com/assets/ 581d72979ef0486682a5190eca573fef.pdf