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Strategic HR Management CISCO by Adil [email protected] www.adilwaseem.com built for the human network

Strategic hr management: Cisco

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Page 1: Strategic hr management: Cisco

Strategic HR Management

CISCO

by

Adil [email protected]

built for the human network

Page 2: Strategic hr management: Cisco

● Introduction● Business Facts● Corporate Strategy● Recruitment & Selection● Training & Development● Performance Appraisal● Compensation &

Benefits● References

Outline

Page 3: Strategic hr management: Cisco

Introduction

Officers and directors ● John T. Chambers: Chairman of

the Board

● First COO: Gary Moore

● Chief Strategy officer:Ned Hooper

● FoundersLeonard Bosack along with his wife Sandy Lerner

● Founded in 1984

Page 4: Strategic hr management: Cisco

Name Origin● Cisco is an abbreviation of San

Francisco.

Symbolic reference● suggest that Human Network: built

for the human network

Address● 70 West Tasman Drive 170 West

Tasman Dr SAN JOSE, CA 95134-1706 Introduction

Page 5: Strategic hr management: Cisco

Mission, Goals & Vision

Mission & Goals● Shape the future of the

Internet● Creating unprecedented

value● opportunity for:

○ Customers○ Employees○ Investors○ Ecosystem partners

Vision● Changing the way we Work,

Live, Play, and Learn.

Page 6: Strategic hr management: Cisco

● Revenue in 2011US$ 43.21 billion Net profit margin : 15.02% Operating margin: 17.76%Employees: 71,825

● Stock Symbol NASDAQ: CSCO (Stock Price $20.06 as of 04/18/2012)

● When CISCO become public trade Company: February 16, 1990 Business Facts

Page 7: Strategic hr management: Cisco

Products● CISCO played more important role in

development of Internet● Provide infrastructure of the Internet

& broadest range of the solutions of internet connectivity

● offers tools to manage the Internet sites

Competitors● Competitors: Alcatel-

Lucent, Hewlett-Packard Company, ARRIS Group, Aruba Networks, Motorola

Business facts

Page 8: Strategic hr management: Cisco

● CISCOMarket Cap: 108.90B Employees: 71,825Qtrly Rev Growth (yoy): 10.80%

● ALU = Alcatel-Lucent, S.AMarket Cap: 4.87BEmployees: 79,796Qtrly Rev Growth (yoy): -8.30%

● HPQ = Hewlett-Packard CompanyMarket Cap: 45.70B Employees: 349,600 Qtrly Rev Growth (yoy): -7.00%

Competitors

Page 9: Strategic hr management: Cisco

Corporate and HR strategy

Innovator Strategy● Emphasis is on not to adopt

rigid approach of one technology that favor technology over other

Core values● Dedication to customer

services● Company vision must be

shared with the employee● Employee must be

monitored to check their managerial goals

Page 10: Strategic hr management: Cisco

Recruitment and Selection Methods

● Change● Experiment● Rethink

Training● Trains employees how it

will maintain its winning culture

HRM Strategy

Page 11: Strategic hr management: Cisco

HRM Department

HR Department supported transition employees from:

● in more than 25 countries● companies acquired by Cisco

Department is equipped with:● Automated tools, standard

processes

HR Department ● Use of transition process to act

faster, simpler, and more consistent

● A small team of HR representative

Page 12: Strategic hr management: Cisco

Recruitment and Selection

Recruitment and selection objective

● Increase the number of qualified applicants

● Quickly match prospective job candidates with the right positions

● Increase the speed of recruiting and hiring

● Streamline and monitor internal hiring processes

● Encourage current employees to actively recruit friends

● Receives 70,000 applications a year

Page 13: Strategic hr management: Cisco

Recruitment Practice

Recruitment StrategiesHiring top 10-15%' people in the networking industry

● HR department schedule recruiter events

● Cisco conduct on-campus virtual information sessions

● Internships and Apprenticeship Program

Recruitment Method● Use CISCO Web technologies for

recruiting & interviewing

Page 14: Strategic hr management: Cisco

● Attracting the candidate that most closely matches Cisco’s requirements

● Sharing with employee critical information about CISCO:

○ Vision○ Objective ○ Goals Retention Strategies

Page 15: Strategic hr management: Cisco

Online application● All applications are processed through

online application

Application screening● HR department screened the applicants

Online testing● Applicants are asked to take complete a

personality and/or reasoning test

Competency-based Telephone Interview ● Telephone interview is conducted to

test skills and attributes of applicants

Assessment Centre● Applicant is invited for interview at

assessment centre

Recruitment Practices

Page 16: Strategic hr management: Cisco

Selection Practices

Testing methods ● Hold interviews using Cisco

TelePresence technology

Processing time● CISCO try to be quickest as

possible● Interns- single interview● New graduate and experience

professional 2 round of interviews

Ideal candidate● Who promote CISCO values● Help CISCO grow

Page 17: Strategic hr management: Cisco

Training & Development

● Cisco spent more than $90 million on employee training and development.

● 82% of employees participated in at least one course

● CISCO offer more than 1.5 million hours/year approximately

● Piloted Talent Connection, an internal tool, that allows recruitment teams, managers and employees to work together to match skill sets against internal job openings

Page 18: Strategic hr management: Cisco

● 70% of employee development comes from job experiences

● 20 % comes from feedback

● 10% from e-learning

● CISCO University offer excellent training programs for the employees, 4000 course and 70,000 registration are each quarter

● Cisco also offer Pathfinder training program

● Employee can shift one department to other for nurturing talent

● Thousands of video and tutorial for employee only accessible to employees

Training and development

Page 19: Strategic hr management: Cisco

Performance Appraisal

Annual Employee Performance Management

● Review employee performance and development annually

● Discuss their need for improvement with their managers

Mid-Year Career Discussions● Opportunity for managers and

employees to discuss their development opportunities half way through the year.

In 2012● Cisco is creating Performance

Connection

Page 20: Strategic hr management: Cisco

Compensation & Benefits

Salary Comparison: Software Engineer

● Average CISCO employee earns $112,084 annually

● Alcatel-Lucent employee earns $106,000 annually

● Hewlett-Packard employee earns $107,558 annually

Page 21: Strategic hr management: Cisco

● Flexible working hours through Cisco solutions such as

○ Cisco Virtual Office○ Cisco TelePresence○ Cisco WebEx

● Telecommuting is used by 95 % of employees

● Life Connection's Health Center provides health care for Cisco employees and their families

● Medical, Dental, Vision, Behavioral, Life and accidental development insurance, Disability, financial, 401(K), Employee assistance program

Benefits

Page 22: Strategic hr management: Cisco

● a global employee tuition

● numbers of assistance programs for the employees

● Child scholarship fund for the children of deceased employees.

● Quad- Cisco's internal social network

● employee volunteerism

Compensation and benefits

Page 23: Strategic hr management: Cisco

● Provide comprehensive supports to new employee which results in 80% retention rate

● High-touch human resources (HR) model for new employees to feel them home.

● Onsite orientation meeting to ensure a smooth integration process for the new employees

● New Hire Network helps its members share knowledge, build leadership skills, and develop professional relationships

● 2012 year, Cisco is creating The Leader Playbook for managers and directors to engage employees during times of transition

Challenges for new Employee

Page 25: Strategic hr management: Cisco

● Acquiring and retaining talent in hypercompetitive markets. People and Strategy; 2000; 23, 3; ABI/INFORM Complete pg. 38.

● Anonymous, (2004). Cisco connects with its workforce. Human Resource Management International Digest, 12(3), 11-14.

● Beliveau-Dunn, J.(2011) An Education Revolution keeps Cisco in Sync. T+D 27-29

● Duffy, J.(2011) Big Events that shaped Cisco. Network world.com, 15.

● Flynn, G. (1996). Cisco Systems' HR is wired for success.Workforce Management, 59.

● Hansen, F. (2005). The new way to pay. Workforce Management, 84(11), 33-33. retrieved from ttp://search.proquest.com/docview/219767133?accountid=2797

● Hegar, K. W. ( 2011 ).Modern Human Relations at Work. Cengage Learning, 390.

References

Page 26: Strategic hr management: Cisco

● Kiger,P. (2003) Cisco's homegrown gamble. Workforce Management, 28-34.

● Linden, R. (2010). Developing a collaborative mindset. Leader to Leader, 2010 (58), 57-62

● O'Reilly, C. A, Pfeffer, J.( 2000 ). Cisco Systems: Acquiring and retaining talent in hypercompetitive markets, People and Strategy, 23.

● McGillin, C. AAM, National Initiatives. Strategies for Recruiting and Retaining Students, CISCO Network Academy http://search.proquest.com/docview/219767133?accountid=27975

● Shields, J. ( 2007 ). Managing Employee Performance and Reward: Concepts, Practices, Strategies. Cambridge University Press, 158, 159, 160.

● Simonite, T. (2011). Smashing the cubicles. Technology Review. 96.

● Snell, S.A., George W. B.(2012).Managing Human Resources. Cengage Learning, 312.

References

Page 27: Strategic hr management: Cisco

● Ed P. (2001). Inside Cisco: The Real Story of Sustained M & A Growth. John Wiley & Sons, 98.

● Turban, E. ( 2006) ,Electronic commerce 2006: a managerial perspective, Pearson Prentice Hall, 55, 56, 57.

● Why new grads love cisco. (2009, Sep 14). Business Week, (4146), 38-n/a.

● Special issue: The top places to work in PR. (2009). PR News, 65(40), n/a-n/a. http://search.proquest.com/docview/204219752?accountid=27975.

● Whitworth, B. (2011). Cisco celebrates open Communication. Communication World, 28(4), 29-32

References