Benefits at a glance Most proven method to mitigate and

survive office disruptions

Cost-effective, Opex based purchase model

Employee convenience: reduced commuting times

Accommodates ‘near and far’ recovery strategies

Minimises effects of long-term and wide-area disruptions

Reduces the risk of regulation, compliance and standards breeches

Safe and secure working environment.

If you’re looking for the most flexible, reliable and sustainable Workplace Recovery service to span both short and long-term disruptions, you won’t find a more capable provider with an unblemished 100% recovery success track record than SunGard Availability Services.

Sustainable recovery requires committment from your staff

The ability to recover not just from short-term but also from wide area and long-term disruptions is at the heart of SunGard’s Workplace Recovery service. In our experience, more and more organisations are realising that successful and sustainable recovery plans are reliant on the goodwill, loyalty and energy of their employees. Especially when it comes to high impact disruptions caused by flooding, explosion and other wide area events – Buncefield, 7/7 and recent summer floods bear testimony to this.

A robust solution harnessing your employees’ goodwill

But goodwill, loyalty and energy can be stretched to breaking point if you make your employees lives too difficult with unrealistic plans that require them to commute an extra 1-3 hours per day to a single recovery centre over a sustained period of time.

SunGard’s Workplace Recovery infrastructure is so flexible, standardised and agile, we can provide your employees with multiple Workplace Recovery locations based on clusters of where they live, as well as where they work. Employees can benefit from more realistic commuting times, thereby maintaining their energy levels and the goodwill needed to achieve and sustain a successful recovery.

This enables you to build a recovery plan based on a ‘near and far’ recovery strategy to deal with both small and large-scale incidents. E.g.: recover close to your office if your heating system fails, but a fix is imminent; and recover further away to mitigate the effects of any incident that means your staff may need to work away from your usual office location for a matter of weeks.

Our flexibility applies to all front and back office roles

We can provide this service for dealing and trading; call centres, back office, creative and design environments plus multiple shift patterns of working without any loss of PC and telephony functionality.

AVAILABILITY SERVICESFLEXIBLE WORKPLACE RECOVERY

Sustaining a successfulrecovery with a flexible service

FLEXIBLE WORKPLACE RECOVERYSustaining a successfulrecovery with a flexible service

Standardised, premier recovery infrastructure and processes

The principle we follow is to provide you with the same everyday office experience, the only thing that changes is the view out of the window. To deliver that experience we make the whole recovery process as simple and automated as possible. We achieve this by standardising our entire IT infrastructure, PC, network, telephony, software, processes and security to highly resilient specifications, so that we eliminate compatibility conflicts. Our resilience, scale and operating model is ideal for operations of all flavours: from all sizes of government agencies to the largest of enterprises, mid size and small to medium sized firms. This can only be achieved by targeting and spending significantly more on infrastructure investment than any other provider to maintain our customers’ confidence in the quality of our service. And our 100% success recovery track record.

Mix shared and dedicated facilities to suit your budget

We offer you the choice of having your own dedicated suites. That are for your exclusive use only or you can enjoy the value of shared office suites where a number of organisations subscribe to a recovery suite or facility. Or you may require a mix of both. With our shared suites we carefully manage the risk to ensure that the same suite is never called upon at the same time but should the centre become unavailable for another reason, we seamlessly recover your business and information to next available recovery centre as we can point your information to wherever it’s needed, including your inbound calls, within minutes.

You will never have to share a suite

Unlike some other providers, with SunGard you never have to share a suite with another organisation. All your inbound calls are securely contained within your suite and directed to your staff either in a staged Telephony Recovery process as your staff arrive at our recovery centres, or to another location of your choice. All without the need for a telephone receptionist or the risk of the calls being incorrectly redirected to another firm. Your staff get to keep all their familiar numbers and the telephony functionality they are used to, all of which makes recovery a smoother, more efficient process.

The value of SunGard’s Workplace Recovery

In wide area disruptions, people are increasingly adept at working in smaller, geographically dispersed teams, using IT and telephony to unite them into one effective recovery team. The payback to them is a reasonable commuting time to the nearest recovery centre without major disruption to their private lives. Whilst the payback to the business is happier staff who are more willing and ready to support the recovery – and henceforth continued competitive presence – of the business.

With SunGard, you just know the service is going to work

The Workplace Recovery market has seen a number of new entrants in recent years and whilst it’s fairly easy to provide an office to work in, you need to be confident that your provider can help your people connect with their information and telephony to carry on ‘business as usual’ whilst maintaining your customer’s regular experience of doing business with you.

With our experience we can help to you to achieve this and keep you on the right side of compliance, standards and regulations – be they security, financial, health and safety or quality. You also need to be confident that your provider can also cope with a disruption to their own operations, hence why SunGard Availability Services is certified to

FLEXIBLE WORKPLACE RECOVERYSustaining a successful recovery with a flexible service

Coventry

Leicester

Stockport Dundee

Warrington

Milton Keynes

Borehamwood

London – CRC

London – SBRC – SBR

London – SBRC – PG

Livingston

Theale

Poole

LTC Hounslow Docklands TC2

Elland TC4

Woking TC3

Bristol

Crawley

Leatherhead

London – DRC

MultipleCommunications

Providers

Workplace Recovery Centre

Fully Resilient Technology Centre

SunGard National Network (UK)Flexible, resilient, scaleable connectivity:

Gb – single feed

Tb - 'ScaleNet' optical feeds

>Gb - dual, diverse feeds

Gb – dual, diverse feeds

Coventry

Leicester

Stockport Dundee

Warrington

Milton Keynes

Borehamwood

London – CRC

London – SBRC – SBR

London – SBRC – PG

Livingston

Theale

Poole

LTC Hounslow Docklands TC2

Elland TC4

Woking TC3

Bristol

Crawley

Leatherhead

London – DRC

MultipleCommunications

Providers

Workplace Recovery Centre

Fully Resilient Technology Centre

SunGard National Network (UK)Flexible, resilient, scaleable connectivity:

Gb – single feed

Tb - 'ScaleNet' optical feeds

>Gb - dual, diverse feeds

Gb – dual, diverse feeds

Dundee

Coventry

Milton Keynes

Bristol

Poole

Elland

Livingston

Warrington

Stockport

Leicester

LONDON

Theale

Borehamwood

LTCONDON

CityRecovery Campus

Leatherhead

Crawley

South BankRecovery Campus

DocklandsRecovery Campus

SunGard Workplace Recovery Centre locations in the UK

BS 25999 across all of our UK Workplace Recovery Centres. Currently we are the only recovery provider to hold BS 25999 certification for our Workplace Recovery Centres.

Above all else you need confidence that having paid for the service you won’t be let down when you really need us it. That’s why we have well established, robust repeatable processes, with well administered change controls. This forward planning, combined with regular testing and your most recent backup information means we never have to invent your recovery on the day. Our recovery is incredibly fast, reliable and effective.

SunGard Workplace Network and Data Centre connectivity in the UK

United Kingdom & European Head Office, 12-13 Bracknell Beeches, Old Bracknell Lane West, Bracknell, Berkshire RG12 7BW 0800 143 413 infoavail@sungard.com www.sungard.co.uk

© 2010 SunGard Availability ServicesSunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

SunGard’s Workplace Recovery – UK Capability Metrics

FLEXIBLE WORKPLACE RECOVERYSustaining a successfulrecovery with a flexible service

V1:08/10

Recovery track record – 100% success

Experience – the most in the industry, spanning five decades

Service quality – industry leading: 9/10 customers would recommend SunGard

260+ expert staff dedicated to recovery and nothing else

The only full service recovery provider certified to BS 25999

23 Workplace Recovery Centres situated close to 19 key UK conurbations

UK: 13,800 positions in total with 7,500 shared flexible positions, offering:

– London region: 8,800 positions with 4,000 shared flexible positions

– 650+ dealing positions

– 70 Apple iMac media and creative positions in London

– Flexible dealing and trading positions

– Flexible back office positions

– Flexible call centre positions

Multiple shift working patterns on the same position

The most secure offices – logical and physical security standardised at every site with additional measures optional

Always available – we‘ll never ask you to cut your team or share a recovery suite with another subscriber

1Gb dual and diverse resilient network between recovery centres*:

Terabit connectivity between data centres†

Telephony Recovery – in as little as ten minutes, with staging options and complete flexibility for both TDM and IPT diverted to any location

No telephony service interruptions when additional customers are recovered

Four fully resilient Technology Centres in the UK for full production hosting

Remote server connectivity – no need to travel to our data centres

High specification enterprise level IT, phones, dealer boards – standardised across the UK

Physical and virtualised desktop environments recovered.

* Milton Keynes and Dundee do not have diverse links† Between Docklands and LTC