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TENSIONS IN CHANGE
MANAGEMENT DR. JIM BOHN
PRO/AXIOS
MINNEAPOLIS, MINNESOTA, USA
70%The failure rate of organizational change.
WHY DO CHANGES FAIL? SOME REASONS ARE OBVIOUS:•Lack of leadership•Lack of resources•“Resistance” (although research is giving us new insight into this issue).
CHANGES WITHIN THE CHANGE
There is more than meets the eye in a ‘normal’ change.
CentralizationProcess
Constraint
Decentralization“Empowerment”
Freedom
The TENSION of CONSTRAINT vs. FREEDOM
The TENSION of PAST vs. FUTURE
Things worked well in the past
We need to look to the future
THE TENSION OF EXECUTIVE VS. STAFF VIEWPOINTS
I wish they understood what I do every day.
I wish they understood what I do every day.
THE TENSION OF TEAM VS. ORGANIZATIONAL GOALS
This team rocks!
This team rocks!
This team rocks!
This team rocks!
“We’ll need to change the team
structure to support the change.”
THE TENSION OF INDIVIDUAL VS. ORGANIZATIONAL GOALS
What’s in it for
me?
What’s in it for
us?
Promotion?Pay
increase?
Wall Street visibility?Improved
Revenues?
• The TENSION of CONSTRAINT vs. FREEDOM
• The TENSION of PAST vs. FUTURE
• The TENSION of EXECUTIVE vs. STAFF viewpoints
THE TENSION OF TEAM VS. ORGANIZATIONAL GOALS
THE TENSION OF INDIVIDUAL VS. ORGANIZATIONAL GOALS
THESE TENSIONS EXIST IN THE HEARTS AND MINDS OF EVERY TEAM MEMBER AFFECTED BY A CHANGE.
• The TENSION of CONSTRAINT vs. FREEDOM
• The TENSION of PAST vs. FUTURE
• The TENSION of EXECUTIVE vs. STAFF viewpoints
THE TENSION OF TEAM VS. ORGANIZATIONAL GOALS
THE TENSION OF INDIVIDUAL VS. ORGANIZATIONAL GOALS
SO … WHAT’S THE RESOLUTION TO THESE TENSIONS?• THERE IS NO RESOLUTION: THESE TENSIONS
WILL REMAIN.• THERE IS NO COOKBOOK THAT WILL
CONTROL EVERY UNFORESEEN SITUATION IN A CHANGE.• THERE IS NO PERFECT ANSWER AND NO
“ONE-SIZE-FITS-ALL”.
These tensions cannot be completely resolved - but we can work with human motivation to reduce them …1. PEOPLE WILL ALIGN AROUND AN
EQUITABLE COMMON GOAL THAT THEY UNDERSTAND.
2. PEOPLE NEED TO BE REMINDED OF THE GOAL.
3. PEOPLE NEED TO BE REWARDED FOR ACHIEVING THE GOAL.
These tensions cannot be completely resolved - but… we can reduce them …1. EFFECTIVELY COMMUNICATE THE
GOAL.
2. PROVIDE A CLEAR RATIONALE FOR THE CHANGE.
3. PROVIDE AN OPPORTUNITY FOR EMPLOYEE ‘VOICE’ INTO THE PROCESS.
PRO/AXIOS•We offer plainspoken guidance
for those who do the work. • Check out the Rapid Diagnostic @ www.ProAxios.com
• 651-302-1574
• Minneapolis, MN, USA
04/18/2023
Organizational Insight Leading to Organizational Transformation
