The hotel paris case

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The Hotel Paris Case

The Hotel Paris Case

Main ThemeThe strategy of Hotel Parsiss is to use superior guest service to increase the length of stay and return rate of guests. To implement this strategy, the skilled employee is the first requirement and to recruit suitable employee, we need job description. But most jobs descriptions are out of date. So, Lisa cruz must develop a job description with the required competencies.

ActorsLisa Cruz: HR manager of the Hotel Paris.

DeterminantsList at least four important employee behaviors for the Hotel Pariss staff.Create a job description for Hotel Paris front desk clerk.

Comprehensive AnalysisQ-1. List at least four important employee behaviors for the Hotel Pariss staff.Persistent of duty in servicing guestsResponse to the guests call as early as possibleBehave in the way that customer is always rightAble to exhibit patient & Guest supportiveness even when busy with other works

Q-2. Create a job description for Hotel Paris front desk clerk.01. Job IdentificationJob Title: Front desk clerkJob Family: ServiceDate: 17.04.2015

02. Job SummaryThe job of front desk clerk is to check, accept, deal primarily, give information, attract the guests with nice words etc.

03. Responsibilities & DutiesCheck the guestAccept the guestDeal with the guest primarilyGive information about rent and othersGuide the guestSay Good-Bye when the guests leave to make relationship

04. Standards of PerformanceAble to check a guest in or out in 5 minutes or lessDont raise the voice on phoneAble to deliver information or guideline in 5 minutes for each guests

05. Job SpecificationGraduate in Hospitality Management or Marketing with work experiencePersuading power to convince peopleGood LookingSmart in words

ConclusionJob description must be updated in time to time with competency required.