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Knowledge management for informed decision making

Tim Staniland Digital Health Assembly 2015

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Page 1: Tim Staniland Digital Health Assembly 2015

Knowledge management for

informed decision making

Page 2: Tim Staniland Digital Health Assembly 2015

CONFIDENTIALITY IN TECHNOLOGY 2

INFORMATION OVERLOAD

Email : News Feed : Database : Twitter : Briefings : Facebook : Meetings : Blogs : Websites

Page 3: Tim Staniland Digital Health Assembly 2015

3

Where is the Life we have lost in living?

Where is the wisdom we have lost in knowledge?

Where is the knowledge we have lost in information?

T.S. Eliot – The Rock - 1934

Page 4: Tim Staniland Digital Health Assembly 2015

4

Where is the Life we have lost in living?

Where is the wisdom we have lost in knowledge?

Where is the knowledge we have lost in information?

T.S. Eliot – The Rock – 1934

Where is the information we have lost in data?

T.S. - 2015

Page 5: Tim Staniland Digital Health Assembly 2015

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DIKW Heirarchy

Wisdom

Knowledge

Information

Data

Gathering

of parts

Connection

of parts

Formation

of a whole

Joining of

wholes

Researching

& absorbing

Doing

Interacting

Reflecting

Novelty Future

Experience Past

Page 6: Tim Staniland Digital Health Assembly 2015

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The innovation funnel

Input and

interpretation

Development of

understanding

Creativity and

evaluation

Data Information

Knowledge Wisdom

Page 7: Tim Staniland Digital Health Assembly 2015

Tacit Knowledge

Learnt through experience and action

Unconscious knowledge

E.g. management skills; customer/competitor

knowledge; methodologies

Explicit Knowledge

Codified and Documented information

E.g. Spreadsheets; training manuals; management

reports

Professional practice

7

Types of knowledge

Page 8: Tim Staniland Digital Health Assembly 2015

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Sharing corporate knowledge

Always up hill

Page 9: Tim Staniland Digital Health Assembly 2015

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Personalisation

Page 10: Tim Staniland Digital Health Assembly 2015

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Codification

DATABASE

Page 11: Tim Staniland Digital Health Assembly 2015

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Community

Discussion

Board

Page 12: Tim Staniland Digital Health Assembly 2015

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Combination

Discussion

Board

DATABASE

Page 13: Tim Staniland Digital Health Assembly 2015

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The innovation funnel

Input and

interpretation

Development of

understanding

Creativity and

evaluation

Page 14: Tim Staniland Digital Health Assembly 2015

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Source

Crowdsourcing

Challenges

Technology Scouting

Innovation portal

Desk research

Market research

Consumer research

IP audit

Tacit corporate info

Store Databases

File stores

Central or Local

Share – Push or Pull Reports

Curated news services

Presentation

Newsletters

Team briefings

Data base

Input and interpretation

Data Information

Knowledge Wisdom

Page 15: Tim Staniland Digital Health Assembly 2015

15 bootsportal.ixc-uk.com

Page 16: Tim Staniland Digital Health Assembly 2015

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IXC Technology Watch

Page 17: Tim Staniland Digital Health Assembly 2015

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Source Tacit knowledge

Reports

Presentations

Team briefings

Test results

Store Digital Store

Expert Directory

Knowledge Map

Share

Discussions

Evaluation

Comparative tools

Community tools

Personal interactions

Team discussions

Story telling

E-learning

Development of understanding

Data Information

Knowledge Wisdom

Page 18: Tim Staniland Digital Health Assembly 2015

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Techradar.ixc-uk.com

Page 19: Tim Staniland Digital Health Assembly 2015

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Source

Insights gained

Opportunities agreed

Tech audit

Internal & External

connections

Store

Innovation teams

Enterprise portals

Community tool

Share

Actions agreed

Innovations identified

Decisions taken

Project plans

KPIs

Connections

Due diligence

IP transactions

Intermediary

Creativity and evaluation

Data Information

Knowledge Wisdom

Page 20: Tim Staniland Digital Health Assembly 2015

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Summary

Don’t lose sight of your innovation objectives

Consider the inputs, the storage, the sharing

Choose the best tools for your organisation

Encourage and reward use – publicise success

Page 21: Tim Staniland Digital Health Assembly 2015

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IXC Techradar

Techradar.ixc-uk.com

User: [email protected]

Pass: ixcdemo123

IXC Technology Watch

Techwatch.ixc-uk.com/med

User: ixcdemo123

Pass: ixcdemo123