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Working with the Ps:
Projects, People, Process, and Protocol
Process, People and Project Success
1April 10, 2023
©2012 eCameron, Inc.
Prepared for: By: Todd C. Williams
2
We Have a Problem
April 10, 2023
©2012 eCameron, Inc.
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Goal
April 10, 2023
©2012 eCameron, Inc.
The influence of people and processes
Understanding and working with their effect
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Case Study
April 10, 2023
©2012 eCameron, Inc.
Case Study
A fixed-price project had been running for two years
by a seasoned project manager. It was red and an
audit was requested.
Everyone was frustrated by slow progress
Change request log had five change orders
Only the project manager and his assistant could go to
the Steering Committee meeting
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Problems
April 10, 2023
©2012 eCameron, Inc.
Case Study
The change management process was not being used—the project managers were
handling the changes through trades
The project manager was out of touch with the team
Communication was hampered
The project manager had to be replaced
The customer was missing deliverables
and functional specification could not
be written
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Common Failure Reasons
April 10, 2023
©2012 eCameron, Inc.
Team
Process
Customer
Poor product knowledgeLack of project managementDifficult, trying to get something
for nothing
Change Management/Scope IssuesDocumentationEstimation/SchedulingRisk Management
CommunicationManagement supportAttitude/motivationSkill setInterrelationships
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Is There Any Empirical Data?
April 10, 2023
©2012 eCameron, Inc.
1 CHAOS Summary 2009 Report, The Standish Group International, Incorporated, White Paper, April, 2009.2 Charts compiled from note 1 and My Life is Failure, Jim Johnson, The Standish Group Inc;, 2006, Page 4
Looking at the trends Success is climbing1
Cancelations are trending up, but Challenged are
getting less.
Better enterprise management?
Stop throwing good money at bad.
Better process?
Not apparent.
My experience, smaller, less complex projects.
Better definition? (i.e. less complex)
Can’t find supporting data
What are they
• What is the breadth of processes in our lives?
September 27, 2011 ©2011 eCameron, Inc.
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Process
April 10, 2023
©2012 eCameron, Inc.
Trust
Predictability
Repeatability
Identify and point out issues
Examine One Process - Estimation
10April 10, 2023
©2012 eCameron, Inc.
What are some estimation processes?
Averages, Budgeting, PERT, Delphi and others
Where do we get estimates?
Use external sourcess
Develop “comfortable” numbers
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Personal Bias
April 10, 2023
©2012 eCameron, Inc.
Why the difference?
How much time would you allot to get to the airport to
pick up your neighborHow about picking up your boss from out of town?
What if it were the President?
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People
April 10, 2023
©2012 eCameron, Inc.
People choose to follow processes
(or not)
People have the skills (or not)
People follow direction (or not)
People communicate with others
(or not)
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Process and Passion
April 10, 2023
©2012 eCameron, Inc.
Idea for a picture
Are you passionate about developing project charters, risk determination, soliciting budget
numbers, and running test scripts?
Are you passionate about developing project charters, risk determination, soliciting budget
numbers, and running test scripts?
What tasks on a project makes you passionate?
What tasks on a project makes you passionate?
Process stifles creativity:Month-end close = goodInnovation = problematic
Process stifles creativity:Month-end close = goodInnovation = problematic
Creativity drives most peopleCreativity drives most people
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Motivation
April 10, 2023
©2012 eCameron, Inc.
• Daniel Pink
http://www.youtube.com/watch?v=u6XAPnuFjJc
15April 10, 2023
©2012 eCameron, Inc.
High performing individuals using cognitive skills
Management equates to compliance
Self-directed people are engaged
Autonomy
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Mastery
April 10, 2023
©2012 eCameron, Inc.
Challenge
Contribute
Excel
18April 10, 2023
©2012 eCameron, Inc.
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Purpose
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Summary
• Process makes our lives easier• However, we also like challenge and creativity• Personal biases make our
view of work different based on external factors
• High performing people doing cognitive work want:– Autonomy– Mastery– Purpose
April 10, 2023
©2012 eCameron, Inc.
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Thank You!
April 10, 2023
©2012 eCameron, Inc.
Questions?
Available at all bookstores or
RescueTheProblemProject.com
AMACOM, 2011
ContactTodd C. [email protected]://ecaminc.comhttp://linkedin.com/in/BackFromRed Twitter: http://twitter.com/BackFromRed
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