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A presentation on Topsight I delivered to Austin UXPA on August 6, 2013.
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1
Topsight A Guide to Studying, Diagnosing, and Fixing
Information Flow in Organizations
Clay [email protected]
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Topsight is…
• An overall understanding of the big picture—especially how that organization circulates information
• Something that develops over time, like insight
• Hard to achieve in organizations• A “diagnosis”
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WE NEED TOPSIGHT BECAUSE WORK IS CHANGING
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Literacy is changing
5
Classes of work are changing
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Mobility is changing
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Social media are changing
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… So work is changing
• Shedding noncore assets• Working across organizations• Projectification• Virtual organizations• Hyperconnectivity
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HOW HAS WORK CHANGED IN YOUR ORGANIZATION?
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Understanding changes in work
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Getting to topsight
• design a field study at your organization• conduct the field study, collecting solid data• navigate the data you collect• analyze the data to uncover systemic issues• write a solid recommendation report that
presents your findings and recommends ways to solve those systemic issues
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DESIGNING AND CONDUCTING A FIELD STUDY
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How can we understand an organization?
Level Focus Characteristics Timescale Aware? Disruptions (Symptoms)
Macro Activity Culture, history; social action, social memory
Year, decades
No Contradiction
Meso Goal Tool-in-use; tactics Minutes, hours
Yes Discoordination
Micro Operation Rules, habits Seconds No Breakdown
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What goes into a field study?
• Observations: How are people circulating information?
• Interviews: Why do they do what they do? How do they interpret it?
• Artifacts: What texts and innovations are they using?
• Other: System monitoring, prototyping, ???
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ANALYZING THE RESULTS
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At the Meso LevelLevel Focus Characteristics Timescale Aware? Disruptions
(Symptoms)Macro Activity Culture, history;
social action, social memory
Year, decades
No Contradiction
Meso Goal Tool-in-use; tactics
Analyzed via: • Resource
maps• Handoff
chains• Triangulation
tables
Minutes, hours
Yes Discoordination
Micro Operation Rules, habits Seconds No Breakdown
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Resource maps
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Handoff chains
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Triangulation table
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The Macro LevelLevel Focus Characteristics Timescale Aware? Disruptions
(Symptoms)Macro Activity Culture, history;
social action, social memory• Activity system• Activity network
Year, decades
No Contradiction
Meso Goal Tool-in-use; tactics Minutes, hours
Yes Discoordination
Micro Operation Rules, habits Seconds No Breakdown
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Activity systems
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Activity networks
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At the Micro LevelLevel Focus Characteristics Timescale Aware? Disruptions
(Symptoms)Macro Activity Culture, history;
social action, social memory
Year, decades
No Contradiction
Meso Goal Tool-in-use; tactics Minutes, hours
Yes Discoordination
Micro Operation Rules, habits Seconds No Breakdown
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Breakdown table
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PUTTING IT ALL TOGETHER
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Topsight table
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RECOMMENDING A SOLUTION
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