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Presentation to Seattle-area non-profits on how Seattle Red Cross and Fred Hutchinson Cancer Research Center use effectively use Twitter for branding, public relations and messaging.
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Twitter 201 How to use Twitter for fundraising, public relations and branding
#NPSTwitter201
Katherine Boury, Red Cross
@kdboury, @SeattleRedCross
Suna Gurol
Fred Hutchinson Cancer Research Center
@sunag, @HutchinsonCtr
What is Twitter good for?
• Great for reinforcing brand
• Getting your message out
• Finding your voice
• Communication strategy
• Storytelling
• Easy to get started
• Followers are social instigators
Branding is key
Some how-to’s / best practices
• Connecting FB & Twitter – yea or nay?
• Hashtags useful? Yes. Helpful for events, disasters. #HelpJapan, #wasnow
• Acknowledging and following other organizations, partners, supporters
• Responding to negative tweets
• Photos – yea or nay and how?
Fundraising examples
Using mobile - Text to Help – 90999• Japan (#HelpJapan)
Unplanned benefits:• Get Slizzard
Campaigns:• Holiday Giving• RaceforaRide
Awareness:• TopChef
Relationship building• SeattleWineGal
What else is it good for?
Clearing up misinformation
• Donating goods (Red Cross)• Emergency housing (Habitat for Humanity)• Health care treatment (FHCRC)• Who are you? (Swedish Hospital)
Event logistics
• Shore Run/Walk, Climb to Fight Breast Cancer
A tool, but not the only tool for PR
Tools
• Hootsuite http://www.hootsuite.com
• Twitter for mobile
• TweetDeck http://tweetdeck.com (warning - drains your battery on mobile!)
• UberTwitter for Blackberry (also drains battery!)
• Seesmic http://www.seesmic
Analysis – what to expect when you are expectingAnalysis is key to knowing what is working
Simple tools for free
• TweetAlarm - http://www.tweetalarm.com/ • Tweetzi – search http://tweetzi.com/• MS Analytics for Twitter
http://www.microsoft.com/download/en/details.aspx?id=26213
Tools not for free
• Cision, Radion 6, Rowfeeder
It’s not all a bed of roses – cautionary tales
• Inappropriate volunteer
• Overly controlling 3rd party entity
• Consultants
Good people to followUs of course! @HutchinsonCtr, @SeattleRedCross
And….
@chrispirillo
@melissatizon – Swedish Hospital
@shaunacausey – Nordstrom (formerly from ComcastCares)
@prsapugetsound
@moniguzman – formerly PI Big Blog, Intersect
@evonnebenedict – King 5
@king5seattle
@JenniHogan
@SMCSea
Questions?