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Listening, Listening, Learning & Learning & Engaging Engaging Twitter for Business Twitter for Business By Cheryl Smith, CultureSmith By Cheryl Smith, CultureSmith Consulting Consulting

Twitter for Business

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There's a lot of buzz around Twitter these days. What is it? Can it really be used for business, and if so, how? This presentation was given for the Montgomery County Chamber of Commerce (Blacksburg, VA) by Cheryl Smith, CultureSmith Consulting, on Wednesday, March 18, 2009.

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Page 1: Twitter for Business

Listening, Listening, Learning & Learning & EngagingEngagingTwitter for BusinessTwitter for Business

By Cheryl Smith, CultureSmith By Cheryl Smith, CultureSmith ConsultingConsulting

Page 2: Twitter for Business

The MapThe Map

OverviewOverview Business ObjectivesBusiness Objectives Getting StartedGetting Started Tips & ToolsTips & Tools MisconceptionsMisconceptions PaybacksPaybacks

Creative Commons photo by crimfants on Flickr

Page 3: Twitter for Business

Twitter: ThenTwitter: Then

Bike messengersBike messengers Text/SMSText/SMS Side projectSide project

Page 4: Twitter for Business

Twitter: NowTwitter: Now

Five million usersFive million users Natural disastersNatural disasters World eventsWorld events Corporate accountsCorporate accounts CEO’s, small business owners, CEO’s, small business owners,

thought leaders and morethought leaders and moreRick Sanchez, Britney Spears, Obama & McCain, God, Santa Rick Sanchez, Britney Spears, Obama & McCain, God, Santa Claus, Max Lucado MC Hammer, South Park, Jonathan Falwell, Claus, Max Lucado MC Hammer, South Park, Jonathan Falwell, John MaxwellJohn Maxwell

Page 5: Twitter for Business

WIIFM?WIIFM?

SalesSales VisibilityVisibility CommunityCommunity Market ResearchMarket Research Productivity & Problem SolvingProductivity & Problem Solving

Page 6: Twitter for Business

SalesSales

Creative Commons photo on Flickr by theleetgeeks

Page 7: Twitter for Business

VisibilityVisibility

Page 8: Twitter for Business

CommunityCommunity

Page 9: Twitter for Business

Market ResearchMarket Research

Discover industry trendsDiscover industry trends Check out the competitionCheck out the competition Listen for brand mentionsListen for brand mentions

Page 10: Twitter for Business

Productivity & Problem Productivity & Problem SolvingSolving

Page 11: Twitter for Business

Take the LeapTake the Leap

Use your photoUse your photo Link to more infoLink to more info Be concise and compellingBe concise and compelling

Creative Commons photo on Flickr by Kevin H

Page 12: Twitter for Business

Follow StrategyFollow Strategy

Page 13: Twitter for Business

ToolsTools

Creative Commons photo on Flickr by Futileboy

Page 14: Twitter for Business

TipsTips

RTRT ## Shortened URLSShortened URLS

Creative Commons photo on Flickr by Astralagos

Page 15: Twitter for Business

Fitting it ALL InFitting it ALL In

24 Hours24 Hours PrioritiesPriorities ObjectivesObjectives Start out smallStart out small DelegateDelegate ReplacementReplacement

Creative Commons photo on Flickr by Swperman

Page 16: Twitter for Business

MisconceptionsMisconceptions

““There are only a few million people there.”There are only a few million people there.”

““Twitter is made up of only geeks and Twitter is made up of only geeks and techies.”techies.”

““Twitter is a time waster.”Twitter is a time waster.”

Page 17: Twitter for Business

PaybacksPaybacks

Meet awesome tweopleMeet awesome tweople Bypass the gatekeeperBypass the gatekeeper Stay currentStay current See slide #3See slide #3

Creative Commons photo on Flickr by DavidDMuir

Page 18: Twitter for Business

Let’s ConnectLet’s Connect

Cheryl Smith, CultureSmith ConsultingCheryl Smith, CultureSmith Consulting

www.culturesmithconsulting.comwww.culturesmithconsulting.com434.258.2448434.258.2448cheryl@culturesmithconsulting.comcheryl@culturesmithconsulting.comwww.twitter.com/cherylsmith999www.twitter.com/cherylsmith999http://www.linkedin.com/in/cherylsmith999http://www.linkedin.com/in/cherylsmith999