UK Business EtiquetteUK Business Etiquette

Office EtiquetteMeeting Etiquette

Telephone EtiquetteEmail Etiquette

Good Work Ethic

• Define Good Work Ethic• “Good is the enemy of great” ~Jim Collins in his best selling business book "Good to Great: Why Some Companies Make the Leap"

Office Etiquette

• Attire and Language• Co-workers and Managers• 80% • Art of ‘Getting Along’• Time Keeping• Use of Mobile Phones

Business Presence

• A Good Handshake is Important• Hold yourself confidently• Walk With Purpose• Respect ‘personal space’ – physically – Emotionally

The Rule of 12/12/12

• Consider yourself on stage from 12 feet away• Focus on your body’s top 12 inches• Make your first 12 words powerful

First Impressions

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Introductions

• Shake hands (remember the ‘rules’)• Introduce yourself

Meeting Etiquette

• Invitation to attend• Punctuality• Entering a room and seating• Dress / Mannerisms and Body Language • Be Prepared• Technology (mobile phones)• Questions and Discussion

Telephone Etiquette

• Answer calls quickly• Greeting• Hold• Speaker Phone• Clarity• Smile• Wrong Number• Mobile Phones

Group Exercise

• Watch video and discuss what the young man did wrong when he answered the phone.

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Email Etiquette• Appropriate email address• Opening and Closing• Subject Line (EOM)• Length and Attachments• Txt Spk/Abbv, ALL CAPITALS, Over Punctuation, Symbols, Emoticons• Acronyms• Don’t forget to explain links (http://theoatmeal.com/comics/email)• Reply V Reply All and Forwarding• Email List• Format

– Bold, Underline, Italic– Fonts– Colours

• Reply Timing

Dear {Mr/Mrs/Ms} Name, {USE EITHER GREETING AND FIRST NAME OR GREETING TITLE AND SURNAME}

Remember to have a blank line between the greeting and the body of the email. Also remember if you use a bulleted or numbered list to design it like this:

1. Your first point 2. Your second point3. Your third point – also remember that if your text goes on and on and takes up a complete line that you

need to keep the second line as you see here

Then remember to have a blank line between the paragraphs in the body of your email. You do not want to indent at all. Ensure that you use good grammar, punctuation, spelling and capitalisation as well. Ensure that you leave a space after punctuation.

Have a blank line between the body of the email and the closing or salutation as you see below.

Sincerely,

Karen Joseph-BeestonStudent number

Short description of what email is regarding

Address of recipient

UK Business Email Format and Etiquette

• Rewrite the email using UK business format and etiquette

• Discuss some of the acronyms

Work Ethic Quote

• “Good, better, best. Never let it rest. Until your good is better and your better is best.”

~ Tim Duncan, San Antonio Spurs

End

Making the Most of Your InternshipMaking the Most of Your Internship

Set Goals

• Set SMARTER goals– S = Specific– M = Measurable– A = Ambitious– R = Relevant– T = Time-Based– E = Evaluated (journal)– R = Result-Oriented

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SpecificSpecific

Group Discussion• Set SMARTER goals– S = Specific– M = Measurable– A = Ambitious– R = Relevant– T = Time-Based– E = Evaluated (journal)– R = Result-Oriented

Goal Keeping Websites

• www.43things.com• www.stickk.com• www.achievr.biz*• www.weekplan.net**• www.getgoaling.com• http://goalbot.org/*

* = SMART** = ‘The 7 Habits of Highly Effective People’

How to Avoid an Internship• Arrive late for interview• Believe that the interview starts after you enter

the ‘interview room’• Use a lot of slang and ‘street talk’ during interview• Chew gum• Wear jeans, trainers and t-shirt with funny slogan• Make the interviewer wait while you text your

friends• Be rude to your interviewer

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Impress

• Appropriate Professional Attire• Positive Attitude• Impeccable Punctuality• Excellent Attendance• Pro-active not re-active• Meeting Deadlines• Remember you are representing...

Learn

• Find a Mentor• Take Initiative• Ask Questions• Network• Be Involved

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Marketing Your Transferable Skills

Good Intern V Bad Intern

Consider what is being asked of the interns and what transferable skills may be gained.

Enjoy Yourself

Task

• Karen will email you a job description. Analyse the description for transferable skills. Reply with 5 to 6 transferable skills that might be taken from the job.

• Ensure that your reply follows good UK business etiquette; including good format, spelling, capitalisation.

• Karen will critique your email and make recommendations as necessary.

Thank You for attending

There is no ‘deadline’ for the task. However, please complete the task as

soon as possible in order to be put on the ‘approved for internship’ list.