An Outsourcing Comparison

Ukraine – An AlternativeLabor CostMulti-Lingual CapabilityLocationCall Center InfrastructureGeo-PoliticalCultureTalent SupplyEducation

Labor CostPhilippines UkraineMinimum Wage

382 PHP (PESOS) per day $0.99 per hour

Corporate Tax30%

Individual Tax5-32%

VAT12%

Minimum Wage625 UAH (HRYVNIA) per

month $0.45 per hour

Corporate Tax25%

Individual Tax15%

VAT20%

Multi-Lingual CapabilitiesPhilippines UkraineEnglishSpanishFrenchJapanese

English, Russian, Ukrainian, Polish, Hungarian, Slovak, Moldavian, Romanian, German, Italian, Spanish, Dutch, Swedish, French, Austrian, Chinese, Japanese, Czech, Danish, Estonian, Greek, Finnish

Many people in Ukraine are bi-lingual and tri-lingual as it is required to work abroad.

LocationPhilippines UkraineEast of Vietnam.Between Philippine and

South China More than 7000

volcanic islands make up the territory

Capital is Manila20-24 Hours by plane

from Detroit

Located in Eastern Europe

Neighboring country to Euro zone

Boarders with 7 countries in Europe

12-13 Hours by plane from Chicago

Capital is Kiev

Geo-PoliticalPhilippines UkrainePresident elected to a 6

year term.Human rights issues

especially in Muslim areas.Bullying from China has

resulted in occasional spats between the 2 countries.

Democratic government modeled from US.Good relations with US

Visited by US Vice President, Joe Biden last weekUSA supports Ukraine’s

ambition to join NATO and European Union.

USA will not compromise relations with Ukraine at the sake “resetting” relations with Russia.

DemocracyPro-Western Government

CulturePhilippines Ukraine30% of high school grads

get a college/university education

Predominantly Roman Catholic religion

Many traditions from prior colonial history

11% of Filipinos live and work abroad

Majority of the people have contemporary lifestyles

Working more 40 hours per week is common

Time differential pay difference is uncommon

Very friendly to foreigners and highly interested in Western culture

Employee loyalty is considered very important to staff

Talent SupplyPhilippines UkraineTurn over is high due

competition by many outsourcing suppliers

Use of internet is less developed for job hunting than in the West

Ownership of home computer less common

Philippines has a population of 70,0000,000

Unemployment is at 25% officially50% unofficially

Many graduates have multiple degrees when entering the labor market

Competition for any employment is high

Turn over is extremely low due to historic economic conditions

EducationPhilippines Ukraine30% of high school grads

get a college education.Less than 60 percent of

students graduate high school.

Bi-lingual English program adopted by schools in 1974.

3rd largest English speaking nation.

Ukrainian university students often obtain their Masters degree in comparison with the West.

Ukrainians are able to accelerate through college based on good grades.

Over 900 universitiesEducation reforms

continue to improve the quality of Ukraine’s education system

247HR Ukraine OffersServices Call Center

Infrastructure2000 Seats

Expansion to 5000 by end of 2009

6 LocationsLvov, Kharkov, Nikolayev,

Simferopol, Vinnitsa, KievTechnology partnerships

with all of Ukraine’s leading communications, software, hardware and consulting companies

Help Desk

Technical support

Order line

Bookings

IVR

Contact validation and discovery

Database creation and management

Lead generation, profiling

Appointment setting

Multi-channel campaign execution

B2B and B2C sales

Customer retention and up-sell

Credit collection

Data entry

Application processing

Accounting

Market research, customer satisfaction surveys

Up Sell / Cross SellLead CaptureConference & Seminar RegistrationFulfillmentLead GenerationCustomer Follow UpCustomer AcquisitionLive Phone SupportEmail ResponseDirect ResponseLive Web Chat ServicesClick To TalkTelesalesEmergency ResponseBilingual / Multilingual ServiceIT support, system monitoringInbound ServicesCustomer ServiceCustomer Care & RetentionOrder TakingToll Free Services