Wesley Yuhn

Chief Sales Officer ACH Direct Processing DBA

ACHDP.com Tampa, FL.

Unlock Customer Service with Mobile Marketing Apps

Only 20 years ago, customer service was defined along the lines of giving

customers a discount if they are unsatisfied or allow them to return an item that

is damaged. Occasionally, a company would send a “thank you” note or

rewards card for being a loyal customer.

Then, the internet and social media were born and corporate strategy for

customer service was turned on its head. Imagine the confusion caused in C-

suites across the globe when suddenly “loyal customers” were posting comments

about how the company should improve their products and respond to

complaints. Imagine the genuine horror that these executives have endured as

they have watched mom-and-pop business turn into mid-level corporations into

direct competitors that are stealing their customers’ right from under their noses.

Most Successful Business Mobile Apps

Mobile marketing and apps for smartphones seem trivial matters to these C-suite

old timers who cling desperately to the business model that died on the vine a

decade ago. As a matter of fact, even the term “customer service” no longer

applies to what successful companies are doing to keep customers returning to

do business with them.

The most successful mobile apps are interactive and utilizing click2call

advertising that allows customers to connect directly with your business to

make a reservation, ask for additional information or purchase a product through

mobile pay systems.

What Wesley Yuhn Points

As Wesley Yuhn, one of the leading masters of digital marketing, points out every company should have mobile apps for their customers. Not only does it increase customer loyalty, but a self-service app allows customers to handle the way in which they do business without having to hang on a phone line waiting for a call center to respond.

Financial services that offer credit card processing systems could send an

immediate notification to cancel all credit cards immediately if they are stolen or

lost at sea. With the holidays on the verge of taking over sales and birthing

thieves, this instantaneous ability to protect their identity is a service that is sought

by the majority of people.

Facebook Developing A New Messenger App

Facebook is developing a new Messenger app that allows users to make

payments through their mobile payment system directly from one person to

another. Currently only debit cards are supported by the app transfer. If you

have used Square, then the similarities will not escape your attention. Each

payment is cleared for transfer through ACH systems and deposited within 24-

hours of hitting the send button.

Unlike PayPal which requires each party to have an approved PayPal account or

Google Wallet that transfers payments through email attachments, the Facebook

messenger app takes a more direct route and the money reaches welcoming

hands faster.

Wesley Yuhn Researched...

In this age of “faster is mandatory”, Facebook’s innovative tweak to sending

money from one person to another even across international borders is going to

fill gaps that have been ignored previously.

Often, smaller businesses are duped into believing that they do not have the

ability to fill the gaps that bigger businesses are unable to fill. This is a mindset

not a valid truth. Setting up a mobile app that corresponds to your business’

mobile marketing scheme only puts you ahead of the game.

Thankful Message

Wesley Yuhn would like to thank you for watching this short presentation.

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