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(c) 2006 Word of Mouth Marketing Association. You may share this presentation if it is not altered in any way. This presentation is from: Learn more about WOMMA and how we can help you improve your word of mouth marketing program at www.womma.org .

Who are the Evangelists, Influentials & Fans?

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WOMMA Summit 2006

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Page 1: Who are the Evangelists, Influentials & Fans?

(c) 2006 Word of Mouth Marketing Association. You may share this presentation if it is not altered in any way.

This presentation is from:

Learn more about WOMMA and how we can help you improve your word of mouth marketing program at www.womma.org.

Page 2: Who are the Evangelists, Influentials & Fans?

Virginia Miracle Influencers,Evangelistsand Fans (oh my!)

December 12, 2006

Page 3: Who are the Evangelists, Influentials & Fans?

Who are the evangelists,influentials & fans?

Page 4: Who are the Evangelists, Influentials & Fans?

• Influentials – Opinion leaders. Specifically,opinion leader in your category.– Can be courted

• Evangelists – Individuals empowered to take aleadership role in extending your brand toothers.– Can be developed

• Fans – People who love you– Can be inspired, multiply

Page 5: Who are the Evangelists, Influentials & Fans?

How do you workwith them?

Page 6: Who are the Evangelists, Influentials & Fans?
Page 7: Who are the Evangelists, Influentials & Fans?

SituationFiskars wanted to createa sustainable, customer-led movement toimprove the visibility andsales of theirscrapbooking products

Page 8: Who are the Evangelists, Influentials & Fans?

Influencers

Brains on Fire identified storeowners, designers, teachers, andbloggers as influencers

We interviewed them about Fiskars,crafting, and the program design

Result: Program was jump startedwith their Buy In and Credibility

Page 9: Who are the Evangelists, Influentials & Fans?

EvangelistsWe interviewedpassionate crafters allover the US looking forcredible, passionatevoices in online andoffline hubs who wereenergized by sharingtheir knowledge and love

Page 10: Who are the Evangelists, Influentials & Fans?

We brought them to Fiskars HQ, andempowered them to take the reigns.

Page 11: Who are the Evangelists, Influentials & Fans?

5 componentsof the Fiskateers

curriculum•DNA

•Scrap U

•Being an Ambassador

•Infection

•Bring it Home

Page 12: Who are the Evangelists, Influentials & Fans?

FansAs soon as the blog launched,Fiskars fans spread the wordon message boards, in stores,and at crops.

Tools then helped the wordspread amongst fans andcreate new ones.

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Results•1000+ Fiskateers haveregistered (more than 5x goalfor 2006)• Online discussion of Fiskarsis up 341% (goal 10%)•We have Fiskateersmembers in 49 US States

Page 17: Who are the Evangelists, Influentials & Fans?

The US-based www.Fiskateers.com hasalready attracted readers from 47 countries.

Page 18: Who are the Evangelists, Influentials & Fans?

FSKATR 3

Stephenie, without lettinganyone know, took it uponherself to order aFiskateer customizedlicense plate.

That’s Fiskars Love!

Page 19: Who are the Evangelists, Influentials & Fans?