Why do employee surveys suck?

www.stopdoingdumbthingstocustomers.com

Why dosurveys suck?

1. Top Down Approach2. No Follow Up3. Too Long & Boring

This is a real example of an internal survey which sucks – badly!

Why survey?Who will benefit?What’s the cost?In £?In Time?In Emotion?

Loaded QuestionsNested QuestionsUnclear QuestionsIrrelevant Questions

Bi as……Leading Questions…And when did you last askthe employees what questionsthey’d like to answer?

Try having a conversation…

Agree some stuffThen just do itBuild Trust. Serve Better. Have Fun.

Photo Credits

• http://www.flickr.com/photos/schani/33619938/• http://www.flickr.com/photos/jakecaptive/3205277810/• http://www.flickr.com/photos/oberazzi/318947873/• http://www.flickr.com/photos/ameotoko/4334357860/