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Presentation at Exor Knowledge Days, 2010Realising the benefits of mobile working in highways maintenance requires process changes more than technology. This presentation explores some of the challenges and opportunities.More on Exor at http://www.exorcorp.com
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WORKFORCE MOBILISATION
Steven FeldmanKnowWhere Consulting
Who is already using some form of mobile working?
Is 2010 the tipping point for mobile workforces in Local Government?
Agenda
• What do we mean by workforce mobilisation?– Is it more than putting a mobile phone in
someone’s pocket?• Opportunities for workforce mobilisation in
Highways• Benefits• Some topics for consideration
WORKFORCE MOBILISATION ISN’T
Issuing mobile phones
New
high tech clipboards
Home working
Taking your office with you!
ALTHOUGH IT MAY INCLUDE SOME OR ALL OF THESE!
Workforce mobilisation is
“creating new business processes and workflows that support field based operations to deliver improved levels of service, productivity, employee satisfaction and cost savings”
Mobile Nirvana
‘End to end business processes that are optimised for and not constrained by the mobility needs of the workforce”
“Process tasks when and where it will be most efficient”
HIGHWAYS
Opportunities
“Most highways activity takes place in the field”
Scheduled maintenance workflow
Plan Inspections
Inspect & Report
Assess & Schedule Work
Inspect/Audit Work
Schedule next action
Mobility opportunity
Reactive maintenance workflow
Assessed Inspect & Report
Assess & Schedule Work
Inspect/Audit Work
Request initiated
Mobility opportunity
Reactive maintenance can be blended with
planned
Time & Location are the linking
factors
Inspections
Works orders
Real time rescheduling and routing
“Getting people and materials to the right place at the right time and adapting schedules in real time”
Field based job initiation
TMA notices and updates
In a challenging financial environment
“managers need confidence that investments will deliver anticipated returns”
LOCAL GOVERNMENTMOBILITY BENEFITS
Benefits
• Service Quality• Productivity• Employee
Satisfaction• Cost Reduction• Environment
“this results in significant time and cost savings, and enables us to improve our customer service and response times.”
“provide updates to the member of the public who recorded the fault within a far shorter time frame.”
Productivity“By taking the system into the field users can see greater advantages across data sharing, data access and data accuracy.”
“In the short time we’ve introduced the system we’ve seen a dramatic improvement in productivity from our crews as they are allocated jobs according to location and the stock amount they have onboard”
Employee satisfaction
“People can spend more time in the field without losing contact with the office”
“Home working and job sharing are easily integrated with mobile working”
“Wasted time, poor communications, duplication is very frustrating and demotivating”
Cost reduction
“If there are fewer people on average going into the office, property estates can be rationalised”
“Less journeys would mean lower fuel and vehicle costs”
Environmental
“If a building can be disposed of, so can its carbon overhead”
“Reducing mileage travelled will save fuel, money and the environment”
SOME TOPICS FOR CONSIDERATION
?• Which applications?• Business process design• Communications
– Costs– Availability– Reliability– Coverage
• People Issues• Hardware
– Ruggedised laptops– Handhelds– Custom devices– GPS– Storage– Cameras
But most importantly
“You need a workforce mobilisation strategy”
Discuss in the Workshop this afternoon
Than
k You
