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There are three main elements to written communication structure (the way the content is laid out) style (the way it is written) content (what you are writing about

Wriitten communication Business Communication

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Page 1: Wriitten communication Business Communication

There are three main elements to written communication

structure (the way the content is laid out)

style (the way it is written)content (what you are writing

about

Page 2: Wriitten communication Business Communication

StructuringClarify your thoughts and the

purpose of your communication before you start writing. In

business communications, clarity is more important than style.

Identify the key points, facts and themes

Page 3: Wriitten communication Business Communication

Decide on a logical order for what you have to say

Compose a strong introduction and ending. The first will make an

immediate and positive impression on the reader; the second will remain in their mind after they

have finished reading

Page 4: Wriitten communication Business Communication

Use short paragraphs and sentences

Help key points to stand out by the use of headings, sub-headings

and bullet points.

Page 5: Wriitten communication Business Communication

Writing in a style appropriate to the audience

How much information and detail will they need?

Should you use specialist terms or should you “translate” these to make yourself

understood by a generalist reader?How formal or informal should your

writing be

Page 6: Wriitten communication Business Communication

Written methods of workplace communication include:

LettersReportsManualsMinutesE-mails

MemorandaCirculars