GMHBA IT - Careers

Paul Hulett, CIO

My JourneyM

y Ca

reer

Pat

h Year 12 @ Belmont High School

Bachelor Degree in Computer Systems Engineering from RMIT

Worked for a local Vendor as Technical Manager and Systems Architect

2008: Joined GMHBA as IT manager

2009: IT and Systems Manager

2013: Appointed Executive of IT

2015: Appointed Chief Information Officer (CIO)

Why IT?

IT Management

Fix Stuff

Make Stuff

Problem Solving

Buying Gadgets &Technology

Helping People

Who is GMHBA?Our MissionSupporting the health of our communities for generations

Our VisionAustralia's leading regionally based health fund most recommended by our communities for the contribution that we make to their health and wellbeing.

Who is GMHBA?Started in 1930’s by cement

workers families

Today:~ 130000 member policies + 40000 non-member policies~ 350000 people covered by PHI nationally4th largest Insurer in Victoria7th Nationally~ Doubling industry growth consistently for over 10 years

(2008 we had ~ 76000 Members)

400 million in health benefits to be paid FY16

Who is GMHBA?

IT Focus Areas

Customer Experience

Online Presence

Knowledge

Supporting business scale objectives

Reliable, Secured, Flexible Infrastructure

Current ProjectsNew responsive designed Private Health Insurance

acquisition framework for

use across multiple brands.

Technology:Undecided

New member and provider portals

Technology:Microsoft

Dynamics & ADX Studios

New data warehouse and

visualisation tools, including

machine learning capability etc.

Technology:MS SQL

QlikViewSAS

Revamping the core:

Enterprise Service Bus (ESB).

Technology:Microsoft Biztalk

Revamping the core:

Business wide CRM system.

Technology:Microsoft

Dynamics &Click Dimensions

Revamping the core:

Customer communication

management system

Technology:HP Exstream

Future Projects-New digital health systems and websites: * Telehealth * E-health * Health Advice-Electronic Medical Records system-New Practice Management systemIT Cloud Plan & Migration, Mobile Apps, Event Triggering, BPM, Machine learning, Big Data, IOT ……

Digital Delivery Manager

Business Intelligence Developer

Web Business Analysts

IT Administrato

r

.NET Developer

Quality Assurance

Role

Front End Web

Developer

Service Desk Roles

CRM System Configurator

Web Content Coordinator

*** 50% of these roles will be filled internally

Approved Roles for IT in FY16

ServiceDelivery Manager

IT Administrator

Level 1(Health.com.au

)

IT Manager(health.com.au

)

IT Administrator

Level 3

IT Manager(Health

Businesses)

System Administrator

(Health.com.au)

IT Administrator

Level 1Service desk

IT Administrator

Level 3

New Roles for IT

Service Delivery Manager

Solution Architect

Integration Developer

Service Desk Roles

Applications Developer

DBA

.NET Web Developers

Business Analysts

*** 45 roles by 2025

Future roles in IT

Must have competencies:

Value

Orientation

Be Adaptable

Fostering

Innovation

Technical Expertise

Diagnostic

Information

Gathering

Managing

Projects

Managing

ChangeAnalytical Thinking

Forward Thinking