Introduction to the Art of Coaching

Art of Coaching & Mentoring

Your Facilitator:

Coach Hj. Abd Aziz Kassim www.figuredynamic.com.my

azkassim2002@yahoo.com azkassim2002@gmail.com

019 2224565

• Coaching Worldwide & local

organizations practice

– ICF – INTERNATIONAL COACH

FEDERATION (members by subscription)

• 11 Coaching Core Competencies + Code of ethics

– IAC – INTERNATIONAL ASSOCIATION OF

COACHING (members by subscription)

• 9 Coaching Masteries + Ethical Principles

– ACD Technical Coaching in PETRONAS &

practices in other local organizations

ART OF COACHING & MENTORING

IF THERE IS ONE THING THAT

YOU REALLY NEED RIGHT NOW

IN YOUR PERSONAL OR

PROFESSIONAL OR WORK LIFE…

THAT YOU DO NOT ALREADY

HAVE, WHAT IS IT?

CAN YOU TELL ME

MORE ABOUT THAT?

IS THAT WHAT YOU

REALLY, REALLY NEED

OR IS IT JUST

SOMETHING THAT YOU

ONLY WANT?

WHAT MAKE THAT

SO URGENT &

IMPORTANT TO

YOU RIGHT NOW?

TELL ME, HOW

WOULD YOU KNOW

THAT YOU HAVE

ACHIEVE WHAT YOU

WANTED, WHEN YOU

HAVE ACHIEVED IT?

ON A SCALE OF “0 TO 10”,

WHEREBY “10” IS

ACHIEVEMENT LEVEL OF

WHAT YOU WANTED, AND

“0” IS WHERE YOU HAVE

NOT DONE ANYTHING

ABOUT IT YET, WHERE DO

YOU RANK YOURSELF

NOW?

CAN YOU EXPLAIN

WHAT MAKES YOU

RANK YOURSELF AT

THAT LEVEL?

WHAT WILL BE SOME

OF THE CHALLENGES

YOU WOULD BE

FACING IN ORDER TO

ACHIEVE WHAT YOU

WANT?

WHAT ARE SOME OF THE

LEVERAGING FACTORS

THAT CAN HELP YOU MOVE

FORWARD TO ACHIEVE

WHAT YOU WANT?

EG.: WHO CAN HELP?; WHAT

EQUIPMENT CAN BE USEFUL?; WHICH

DEPARTMENT CAN PROVIDE SOME

ANSWERS?...

IF THERE ARE ONE OR

TWO THINGS THAT YOU

WOULD DO IMMEDIATELY

AFTER THIS SESSION, TO

MOVE YOU UP TO AT

LEAST ONE POINT ABOVE

THE SCALE WHERE YOU

ARE NOW, WHAT WILL

THAT BE?

OK…WE WILL MEET

AGAIN IN THE NEXT

SESSION.

THANK YOU

EDUCATION (READINESS & PREPARATION)

ASSESSMENT

COACHING PLAN

OARRs: Outcome, Agenda, Roles & Rules

ORID: Objective, Reflective, Interpretative, Decisional

XXXXX O-R-I-D

COACHING

INTERVENTION

WHAT ARE THE REQUIREMENTS FOR

COACHING & MENTORING TO HAPPEN AND

WHAT ARE THE EXPECTED ROLES ?

• Think about the definition of the word ‘coaching’ – how it is different/similar from mentoring, etc.

Definition..

What is Coaching

• Think about what are the things that must exist before the coaching & mentoring can happen

What must be in placed..

What are some of the key factors that contribute to a good

coaching & mentoring relationship?

• Reflect on your coaching experiences – think about what exactly does the good coach do, what steps and activities that he/she took

Role of a coach

What does a good coach do?

• Reflect on your coaching experiences – think about what exactly should be the role (s) of the coachee

Role of a coachee

What should be the role (s) of a coachee?

COUNSELING • In general, counseling refers to a voluntary and

confidential process that takes place in the

context of a professional relationship, wherein

individuals, groups of individuals, or members

of a family attempt to gain an understanding of

self and others that will enable them to

effectively solve problems and resolve conflicts

in their daily lives.

• Coexisting in the field of mental health

COUNSELOR • In summary, the ultimate goal as a

counselor is to help others understand

themselves and their existence so they

both may live to fully experience what it

is to be human

• process their emotions, to diagnose and

to arrive at a situation with which they

feel comfortable and with which they can

live a normal life.

STRUCTURED LEARNING

To help identified trainees learn and practice

to perform specific behaviors and to

recognize the consequences of that

performance or non-performance.

• Knowledge

• Skills

• Abilities

STRUCTURED LEARNING OR FORMAL CLASSROOM

TRAINING

= COMPETENT & CAPABLE

Mentoring?

MENTORING DEFINED

“Mentoring is a relationship in which a person with

greater experience and wisdom guides another

person to develop both personally and

professionally.” (NAVPERSCOMINST 1500.1)

…. Mentoring has consistently proven to be a top

factor affecting an employee’s…

Success

Career satisfaction,

Retention

MENTORS

• Have reasonable expectations of

the protégé

• Be a resource and provide honest

and respectful feedback

• Allocate time and energy

• Help the mentee develop an

appropriate development plan

• Follow through on commitments or

renegotiate appropriately

• Dominate the relationship

• Seek out a protégé

• Do the work for the protégé

• Manage the protégé as a

supervisor would

• Be a Know-It-All

SHOULD SHOULD NOT

•Coaching?

COACHING DEFINITION

Process of facilitating the unleashing of people’s potential to reach desired performance and development objectives

Process:

Structured and using suitable

approaches in a given situation

Objectives :

Coaching is oriented toward

concrete impact and result

Meaningful, Important:

The coach helps the coachee to

serve themselves and various

stakeholders through meaningful

goals

Potential:

Coach has a fundamental belief that

people have more potential than they are

currently able to display

People:

Coaching can be applied to both

individuals and

teams

Facilitating:

Coach helps coachee find their own

solutions, discover new opportunities

and implement actions

• Coaching is partnering with individuals in a thought-

provoking and creative process that inspires them to

maximize their personal and professional potential.

Professional coaches provide an ongoing partnership

designed to help clients produce fulfilling results in their

personal and professional lives. Coaches help people

improve their performance and enhance the quality of

their lives. Coaches are trained to listen, to observe and

to customize their approach to individual needs. The

coach's job is to provide support to enhance the skills,

resources, and creativity that the client already has.

THE DEFINITION OF COACHING

ACCORDING TO THE ICF (INTERNATIONAL

COACHES FEDERATION)

MORE DEFINITIONS

“The perfect strokes are already within us waiting to be

discovered, and the role of the coach is to give nudging

encouragement.”

- Tim Gallwey

“Coaching is unlocking a person’s potential to maximize their own performance. It is helping them

to learn rather than teaching them.”

- Sir John Whitmore

“Coaching, with a professional coach, is the practice of supporting an individual, referred to as a coachee or client,

through the process of achieving a specific personal or professional result.”

- Wikipedia

Helping the coachee leverage on their strengths and developing

opportunities for growth

A COACH An individual who has

no business to talk

about themselves but

to help unleash the

greatness of others!

A COACHEE An individual who is

mentally stable and

who has sought out

your assistance with

achieving their goals.

A COACHEE An individual who is

always right (think,

feel, act), until he or

she proves to

themselves otherwise.

Coaching

for Success

Coaching

for Improvement

Coaching

for Break-through

Performance

Effective

COACHING

is needed

to deliver

RESULTS

There are different needs for Coaching…

• What are the roles of a

– Coach

– Coachee

COACHING ROLES

Fundamental Coaching Skills

1.Questioning

2.Listening

3.Observing

4.Feedback

5.Support

The Coaching Process

COACHING MODELS

GROW MODEL

Source: The Tao of Coaching

Agree topic for

discussion

Agree specific objective

for the session

Set long-term aim if

appropriate

Share observations of

situation based on facts/

data

Offer specific examples of

feedback

Avoid being judgemental

Invite self-assessment

(comments ) by coachee

Summarise agreed

items/ideas to be taken

up

Commit to specific

action steps and timing

Identify possible

obstacles

Agree on support to be

given by coach

Cover the full range of

options

Invite suggestions from the

coachee

Offer suggestions carefully

only after coachee has

given his/her suggestions

Encourage coachee to

explore choices/options

Building Rapport

GROWTH MODEL

SMART Leaders

THANK YOU!

HAPPY COACHING & MENTORING