Upload
frankfinn
View
4.990
Download
0
Embed Size (px)
DESCRIPTION
Communication skills presentation by Gulab Ram
Citation preview
Welcome
GULAB RAM
Batch: C5
Communication skills
Mrs. Smita Desai
Acknowledgement
Mrs. Smita Desai Interviewing skills module Internet(Google) Friends Parents
Contents
Analyze barriers & weakness to successful communication
Produce evidence of effective verbal, non-verbal & written communication
Explore how character building & morals will supports career development
Demonstrate public speaking skills
Communication
Communication means transfer of
emotion, idea’s, views, feelings of one person to another people.
Communication is Two way traffic:-
means it includes both sender & receiver.
It is never ending:- means it is an continuous process.
Types of communicationVerbal (7%)(Speaking/language)
Non-verbal (93%)
(body language) Speak Speak and Speak
Written Gesture(using your
body) Posture
o Nervouso Confidenceo Close minded etc.
Facial expression Eye contact Attire(clothes) Smile
Important parts of communication
Sender:- He is the person who think some thing is necessary or important for the receiver.
Massage:- It is an important matter which has to be send by sender and received by the receiver.
Encode:- Make the massage in the from of some symbols, sings, pictures, digit, to maintain secrecy this is called as Encode the massage.
Channel:- Sender send the massage with the help medium such as phone, telegram, e-mail etc. this medium is called as channel.
Decode:- Convert the massage in to simple language from that sing & symbol is called as encode the massage.
Receiver:- It is the person who receive the massage and give feedback to sender.
Feedback:- When the receiver send the report to the sender that he understand massage, than it is an feedback to that massage
Barriers of communication
Personal barrier:- Your style and character (rude, polite,
shy, outspoken) Preparation & presentation Lack of clarity (pronunciation, pitch,
etc.) Lack of credibility Timing
Physical barrier:-The barrier comes due to the
physical or virtual object and it effects to the communication process that is called as physical barriers. Like noise or partition between sender and receiver.
Semantic barrier:-The Barriers comes due to the
language is called as semantic barriers. Most of the difficulties in communication arise because the same word or symbol means different things to different individuals.
Barriers which I had faced during the task
During communicating with higher authority lack of confidence disagreement between verbal & non-verbal communication
Lack of motivation Lack of self awareness During communicating with receiver Selective perception Voice clarity Semantic Generation gap Prejudice
Removing the barriers:- By start improving upon
pronunciation By develop habit of reading–start
with the English newspaper /comics By understand first, then
communicate
Correlation of communication with job
By using Personality development factors and
communication skills correlation of my experience with respect to job which I would take up in the future:- Clarity, Correctness, Courtesy and Completion. Make eye contact while you communicate with
other person. Always maintain your facial expression with words
which you use. Communication must be in positive language. Always be in a neat & proper grooming. Positive attitude.
Verbal:-
Use of correct words can impress professionally attached people, and it gives as a status in society.
Non-Verbal:- Body language can help us to explain what
we mean. Our expressions can make some one to pay
attention. Our voice modulation can give more impact
in world. Confidence can given positive impact on
others.
Hospitality and AviationHow to attend customer in Hospitality & Aviation industry
Aim:- Cabin crew and Hotel management
The plan for making the next project taking the corrective measures from the last one.
Suggestion and changes for next project:- Need proper direction Need own vehicle By managing time of institute By taking full knowledge about industry
Strength Positive
attitude Assimilation Confident Good
relation
Weakness Lack of
knowledge Nervousness Lack of work
experience Lack of
communic -ation Skill
Removing of above barriers:- Work upon communication skills work for good relationship Removal of personal barriers By reading books
Moral values
Moral value
It plays a very important role in
our life, because all the moral
values come from our
parents, teachers, elders, friends, and from our religion. It shows our personality
and family background.
Personality
mind Body
Character
Soulmind Body
Moral values of life
Truth Faith Humble/Polite Responsibility Courage Hope Patient Disciplines Principles
Empathy Kindness Compassion Honesty Loyalty Truthfulness Trustworthiness helpful
Important of moral values:- Values are the guiding principles,
decisive in day to day behaviors as also is critical life situations.
Values are a set bring of principles or standards of behavior.
Values are regarded desirable, important and held in high esteem by a particular society in which a person lives.
Development of moral values:-
We can develop our moral values by reading good and knowledgeable books & taking guidance by good person and also by communicating with people.
Character Building :-
Character building plays a important role in our life to build a good character because in moral values we get knowledge about behavior and nature. The factors which requires to build a good character are:- Sincere, honesty, positive attitude, good and friendly nature.
The places which we had visited I observe that they had:-
Good and friendly nature Positive attitude Sincere Honest Perception Motivation. Politeness Respectful
Giving suggestions for building a strong character and imbibing a strong value
Suggestion for others Respectful Good behavior Sincerity Assimilation Positive attitude Persistence Perception
Suggestion for myself Honesty Respectful Good behavior Politeness friendly relation Sincerity Positive attitude Persistence
Importance in personal life:- Good thinking ability Sincere Honest Good and friendly relation Well groomed
Importance in Professional life:- Helps to maintain a good relation in industry. gives full attention towards our work. Helps to maintain a good personality. Helps to Make a Good career.
Conclusion
We are honored to spent time those children who is in Deaf n Dumb
I feel some Big changes in me because of them and those factors which I learnt in Personality development.
I am inspired threw them that still we have more opportunities in our hand to do some thing.
Now I realize the importance of time managements.
Thank you…