Effective Business Communication 17 – 18 February, 2015 | The Resource Space, Lagos, Nigeria.

This course is available for IN_HOUSE: For further information, please contact: Tel: +234 8037202432, Email:petronomics@yahoo.com. Web: www.thepetronomics.com

OVERVIEW

Lucid communication skills are integral element of

the every employee deliverables. It is the foundation

on which companies and careers are built and a

crucial component of lasting success. In this course,

through interactive workshops and self-assessments

activities, participants will be expose to how to

initiate and respond to various forms of

communication, whether face-to-face conversation or

a professionally written e-mail exchange, a meaningful

message entails establishing a connection that leaves a

powerful impression. This programme has been

critically designed to help you develop a truly

engaging and responsive communication style, leading

to positive results for you and your organization.

LEARNING OBJECTIVE

At the end of the programme, participants will be

able to

• Achieve results in your communications

with others

• Build collaborative relationships that

emphasize trust and respect

• Minimize incidence of communication

breakdown

• Communicate effectively using simple,

concise and direct language

• Enhance your active listening skills to

anticipate and avoid common

misunderstandings

• Foster cross-cultural understanding in your

workplace

• Eliminate the roadblocks that undermine

your ability to communicate effectively

PERFORMANCE FOCUS

Our programmes are significant investment for your

workforce. They are designed to fill identified

industry knowledge gap and provide hands-on

applicable know-how that gives participants a deeper

insight on their deliverables. The various modules are

cultured to encourage stakeholders to aspire the

attainment of operational efficiency along the

business chain.

COURSE CONTENT

INTRODUCTION

Communication in the Workplace

what is communication?

The communication process

the manager as a communicator

Formal and informal communications

Interpersonal communications:

- Presentations

- Meetings

- One to one negotiations

Barriers to effective communications

Face To Face Communication

Selection

Counseling

Appraisal

Discipline and grievance

Preparing, presenting and defending issues using:

- Attitude identification

- Key issue development

- Persuasion skills

SETTING CLEAR COMMUNICATION

GOALS

Determining outcomes and results

Soliciting feedback

Matching intentions and results

Initiating communications

Figuring out what to say and the best way to say it

Paying attention to verbal and nonverbal cues

AVOIDING COMMUNICATION

BREAKDOWNS

Creating value in your conversations

Strengthening your relationships

Distinguishing value from waste

Taking personal responsibility

Recognizing your role in creating successful

communications

Identifying internal and external factors that impact

your communications

Establishing message feedback

Communicating non-defensively

TRANSLATING ACROSS

COMMUNICATION STYLES

Identifying the four communication styles

Recognizing your style and the style of others

Strengths and blind spots of each style

Bridging communication styles

Adapting your own approach to close communication

gaps

Being flexible without compromising your identity

LISTENING FOR IMPROVED

UNDERSTANDING

Tools for active listening

Asking clarifying questions

Confirming the message

Demonstrating respect, empathy and sensitivity

Listening for the entire message

Interpreting nonverbal cues

Intonation

Rate of speech

Volume

Gestures

Facial expressions

Posture

Use of space

Dress

Eye contact

An excellent course for continued

personal development – Okey

(Cameron Offshore)

ACHIEVING GENUINE COMMUNICATION

Creating openness

Determining when to speak up and when not to

Identifying appropriate degrees of disclosure

Establishing value and trust

Working with a three-dimensional model of

behavior

Identifying how you interact with others and how to

make improvements

Calibrating the variance between what you want and

what you express

Matching your body language to your message

Enhancing your message to gain your intended results

Creating believable and credible messages

Ensuring that your attitude supports rather than

hinders communication

Speaking through silence

CROSS-CULTURAL COMMUNICATION

Navigating beyond cultural boundaries

Developing greater sensitivity to cultural differences

Avoiding potential cross-cultural pitfalls

Working with filters and assumptions

Raising your awareness to avoid misunderstandings

Uncovering hidden assumptions

Recognizing filters in yourself and others

WORKING CONSTRUCTIVELY WITH

EMOTIONS

Dealing with anger

Overcoming personal challenges

Expressing your anger constructively

Minimizing defensive reactions in others

Managing emotionally charged situations

Defusing an emotional situation while maintaining

your composure

Taking responsibility for your emotions

CURRICULUM

Combining flexibility with a personalised approach,

this programme has been designed using a

comprehensive learning approach such facilitator led

teaching, syndicate session, audiovisuals, case studies

etc, to equip participants with the skills necessary for

seamless communication flow in the workplace. The

prospect of networking with other delegates on

industry issues will also consolidate the technicalities

you will acquire during programme.

WHO TO ATTEND

• Everyone who has to communicate and

relate with others at work

• All managers

• All teams heads and member

• People from large and small, public and

private organizations

DELIVERABLES

Our training programmes are exciting learning

events. All participants during the programme

entitled to all course materials and a certificate of

participation. On a written request, we shall furnish

you with a detailed report summarising our

perception of participants’ strengths, areas for

improvement and proposed action plans within four

weeks of concluding the course. Our feedback

process ensures your objectives are achieved by the

conclusion of our training process.

PROGRAMME FEE

The programme fee covers tuition, course materials.

Payment is due upon receipt of the invoice. Our

cancellation policy applies.

Effective Business Communication - N105,000.00 per

participant

IN-HOUSE TRAINING

Petronomics Training can work with your

organization to provide the course to meet your

budget at your convenience (time and location) in the

comfort of your working environment. This

collaborative effort, emphasize actionable learning,

the application of theory in practice and combine

core business skills/technical knowledge with dynamic

leadership training.

If you would like to discuss possible collaboration in

developing in-house training, please contact on the

details below.

REGISTRATION

To nominate a participant for this training, kindly

forward the details of your nominated participants,

(i.e. name, email address, telephone nos.) and stating

the course your participant are registered.

To nominate a participant for this training, kindly

forward the details of your nominated participants,

(i.e. name, email address, telephone nos.) and stating

the course your participant are registered.

Business Development Desk

Petronomics Training

Telephone: 08120996728 0803 720 2432

Email: ayantola.victoria@thepetronomics.com

petronomics@yahoo.com

www.thepetronomics.com

ABOUT US

At Petronomics, energy expertise is our resource

and inspiring competence is what we enjoy. The

application of knowledge in driving innovation and

ultimately possibilities is the catalyst that steer a

distinctive value proposition. Braced with visionary

advisory board, inspired/cultured workforce and

experience faculty, we provide superior intellectual

resource pool that bridge competency gap for

industry operators. The benefits of our expertise are

accessible through learning programmes, research

and conference services; a blend that sets us as the

preferred pool, professionals approach to upgrade

business skills

THE LEARNING APPROACH

In resourcing industry workforce competency, we

develop skills and experience that employer’s value

by offering a comprehensive range of flexible

learning options to meet their learning and

development needs through a broad range of learning

approach that offers intensive and enjoyable

experience to participants. Participants benefit from

lectures, case study analysis, group discussion,

workshop, and are also encouraged to learn from

other managers and professionals on their

programme by sharing ideas and experiences. We

place a particular emphasis on group work where

participants’ real life situations are used as vehicles

for learning.

FACULTY

Key to our approach is the quality to the faculty

members. Every faculty member on our 20 member

team is rigorously assessed and contracted in line

with our Standard Operating Procedure. Each of

them understands that they have to deliver training

and supporting documentation to the highest

standard. They comprise of professionals with

outstanding track records in their area of specialty.

Whilst they bring to bear several years of hands-on

experience in the industry, they are committed to

knowledge growth and have an understanding of the

link between strategy and knowledge capital.

LEARNING ENVIRONMENT

Our programmes are conducted in a decent and cozy

environment globally. We ensure that our

participants are relaxed to refresh in an ambience

well conducive for inspiring and creative

brainstorming that accelerate the learning curve of

individual participants. In consolidation of our value

chain, locations are carefully considered using our five

star QC indicator like security, banquet facilities,

accessibility and customer services. Our programme

team works with the facility staff to ensure a personal

and warm welcome to participants.

THIS IS OUR

COMMITMENT.

...from LEARNING, the fuel for knowledge

from KNOWLEDGE, the path to innovation

from INNOVATION, the freedom to excel

from EXCELLENCE, a world of POSSIBILITIES