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Promote Technical Communication

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  • PROMOTE TECHNICAL COMMUNICATIONS

    What to say about the profession if you have an audience for 1 hour

    By Wendy Barnhart Ross

  • OVERVIEW

    Technical Communication definition

    Technical Communication deliverables

    Services we offer

    Procedure overview

    Tools overview

    Challenges

    Opportunities

    Goals

  • WHAT IS TECHNICAL COMMUNICATIONS?

    Communication about technical or specialized topics.

    Communication that helps end users.

    Communication that advances the goals of the company.

    For example,

    let me tell you about the time I used the web to sign my child up for Spring hockey

  • WHAT IS TECHNICAL COMMUNICATIONS?

    The work includes:

    Technical writing

    Technical editing

    Technical illustrating

    Information architecture

    Research

    Technical know-how

    Budgeting

    Creativity

    Customer knowledge

    Interpersonal skills

    The work requires:

    Leadership

    Technical editing

    Detail-orientation

    Writing skills

    Project management skills

    Software skills

    Translation coordination

    User experience projects

    Packaging design

    Web design

  • OUR TECHNICAL COMMUNICATORS

    Technical, curious, enthusiastic

    Eager and quick learners

    Detailed-oriented with a hint of art and marketing

    User advocates

    Skilled writers

    Customer-focused

  • TECHNICAL COMMUNICATIONS DELIVERABLES

  • SERVICES WE OFFER

    Proofreading

    Product photos

    User advocacy

    Usability testing

  • PROCESS OVERVIEW

    Info Plan ResearchContent creation

    Review & edit

    Approval Translate Release

    How does this go

    together? In what order?

    How many can I connect?

    Is this for a fire system?User and

    Regulatory needs

    CP

    Release emails

    Upload to web

    Archiving

  • SOFTWARE TOOLS InDesign

    Illustrator

    Photoshop

    Adobe Acrobat

    DreamWeaver

    Screenpresso

    ST4

    Other tools

    file://bosch.com/dfsrb/DfsUS/LOC/FP/Dept/ENG3_3/Shared/Tech_Writers_Production/Wendy's_Projects/New folder/CD/menu.htafile://bosch.com/dfsrb/DfsUS/LOC/FP/Dept/ENG3_3/Shared/Tech_Writers_Production/Wendy's_Projects/New folder/CD/menu.hta

  • CHALLENGES But our tools dont do that.Corporate standards dictate

    Regulatory needs it when?

    Who decides?

    I need a sample.

    This cant fit in this box.

    Where is the proofreader?

    When did this project start anyway?

    All you

    have to

    do is

  • OPPORTUNITIES WEVE EMBRACED

    Collaborative reviews using Adobe Professional

    Creating templates to meet customer needs and corporate guideline

  • OPPORTUNITIES WEVE EMBRACED (CONTINUED)

    Product Engineering Process involvement

    Training in products

    Training in Tech Comm standards and best practices

    STC competitions submissions for objective feedback to improve our work

    and influence corporate standards

  • GOALS

    Continued influence on corporate guidelines

    Support and cooperation with the newly formed UX department

    New website learn how our CMS inputs to the new website, develop

    standards for making the website complete and user-friendly

  • QUESTIONS?Wendy

    Barnhart Rosshttp://www.linkedin.com/in/wendybarnhartross

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