Upload
dnnish-walter
View
3.518
Download
1
Tags:
Embed Size (px)
Citation preview
Financial System UpgradeTrain-the Trainer
Training Tips and Tricks
2Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and Tricks
Please put cell phones on vibrate or turn off No food or drink in classroom Bathrooms on to the right of the back door Website address for handouts:
– http://www.sao.georgia.gov PeopleSoft Upgrade
– Presentations◘ TTT tips and tricks
Housekeeping
3Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and Tricks
Introductions
Tom BeslicChange Management Lead - Accenture
4Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksAgenda
Basic adult learning principles and styles Class preparation Presentation techniques Role as a facilitator Setting expectations Activities in the classroom Common classroom problems References
5Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksObjectives
After completing this session you should be able to:– Define basic adult learning styles– List the steps for preparing for a class– Describe successful presentation techniques– Define the instructor’s role as a facilitator– List benefits and ways to introduce activities
into the classroom
Preparations for Go LiveBasic adult learning principles and stylesBasic adult learning principles and styles
7Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksLearning Behavior
Instructor’s responsibility– Defines the objective of the course– Determines course content– Determines sequence of topics– Sets time frames and all other course details– Gathers input for development of course
content
8Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksAdult Learning
Characteristics of the learner– Self-directed– Knows why something needs to be learned– Contributes life experiences to learning
process– Problem-centered approach– Focused on real-life situations
9Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksAdult Learning
Characteristics of the instructor– Develops applications
Enhances the learner’s productivity
– Develops exercises Mimic real-life situations
– Facilitates the learning process– Sets the initial mood or climate of the session– Is a flexible resource
10Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksAdult Learning
The more we discover about how adults learn and apply the theories, the more effective the transfer of knowledge.
11Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksAdult Learning Styles
Some learn by doing Some learn by listening Some learn by watching other perform the
task
12Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksIdentify Learning Characteristics
Thrive on participation and involvement Like to feel in control of their learning What’s in it for them Relevance of learning to their life experience Appreciate a maximum amount of hands-on learning
opportunities Need the opportunity to apply and try out learning
quickly Need to be involved in evaluating their own progress
toward self-chosen goals
13Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and Tricks
Adult learners must be able to see the practical application of new concepts in order to learn and understand them. Training sessions, which are, mostly, lecture, with little opportunity to apply the concepts, can be frustrating – not to mention boring.
14Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksRetention
10% of what they read 20% of what they hear 30% of what they see 50% of what they both hear and use 70% of what they say 90% of what they say and do
15Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksHow Adults Learn Best
Cooperative learning environment Physically and psychologically comfortable
training environment Task-based or experiential learning situations Learning is active
16Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksThe Challenge
How do we develop and deliver training to such a heterogeneous mix of learning styles and needs?
17Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTraining Stages
Explain the idea/concept/information Demonstrate the idea/concept/information Work through a procedure together Work through a procedure independently
18Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTraining Techniques
Mini-lecture/Discussion– Format
Identify and present the target/idea/concept/information
– Use the two minute rule Encourage participants to:
– Raise issues– Identify applications– Ask questions
Elaborate on participant’s responses, and ask follow up questions
19Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTraining Techniques
Demonstration– Meets the “show me” need of the learner
Let the participants know you are about to start a demonstration
Go slowly, and “talk though” each step you make as you use the system. Don’t forget helpful hints long the way
Encourage questions and comments
20Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTraining Techniques
Guided exercise– The participant AND you work through a
procedure together Make sure everyone understands what you are
about to do before starting Avoid comments such as:
– “This will be easy”– ‘This is difficult or confusing”
Primary goal is to make the participants self-sufficient
21Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTraining Techniques
Unguided exercise– Start the exercise off by identifying and
describing the objective– Walk around the room– Keep in mind your primary goal is to assist
then participants in becoming self-sufficient– Review the results of the exercise
22Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksObjectives
After completing this session you should be able to:– Define basic adult learning styles
We also covered:– Retention– Training Stages– Training Techniques
Preparations for Go LiveClass PreparationClass Preparation
24Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksPreparing for a Class
Checklist Preparing as an Instructor Know your audience Know your subject matter
– Increases your credibility as an instructor– Establishes you as an expert– Transfers or communications that knowledge
to others Know your course materials
25Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksPreparing for a Class
Classroom preparation– Before Class – First Day– After Class – Each Day– Before Class – Subsequent Days (if applicable)– After Class – Last Day
Preparations for Go LivePresentation TechniquesPresentation Techniques
27Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksPresenting Yourself
Projecting a positive image– Don’t hind behind tables, workstations, etc.– Smile and mean it– Maintain eye contact with group– Give the group a task to perform right away– Take possession of your space– Create camaraderie with the group
Relate any experiences
28Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksPresenting Yourself
Voice– Speak firmly but never in a condescending
tone– Speak facing your audience
Don’t speak to PowerPoint slides
– Practice pronouncing difficult words or phrases
29Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksPresenting Yourself
Body language– Keep an open posture– Maintain appropriate eye contact– Avoid distracting mannerisms– Avoid using controlling gesture (pointing, etc.)
Use of space Dress
30Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksInstructor Etiquette
What you say– Learn and use the jargon of your audience– Be tolerant, not picky– Call participants by name when addressing
them– Never put down any participant– Refrain from potentially volatile discussions– Don’t offer an opinion
31Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksInstructor Etiquette
Non-verbal– Do not roll your eyes when asked questions– Do not make any disapproving sounds– Do not walk away when someone is talking to
you Developing relationships
32Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksObjectives
After completing this session you should be able to:– List the steps for preparing for a class– Describe successful presentation techniques
Preparations for Go LiveRole as a FacilitatorRole as a Facilitator
34Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksFacilitator Role
You are responsible for “selling” the system Enthusiasm and excitement Participants may not like how the system
works You are not solely responsible for participants
learning– Participant shares in that responsibility
35Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksFacilitator Role
Setting the agenda and keeping tack of time Maintaining training objectives Listening Protecting the rights of all participants Effectively using various teaching methods and tools Maintaining interest of the group Reviewing the material Handling challenges to your authority
36Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksFacilitator Role
Create a positive learning environment– Creating an atmosphere of mutual respect– Demonstrating understanding and appreciation– Encouraging active involvement
37Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksObjectives
After completing this session you should be able to:– Define the instructor’s role as a facilitator
Preparations for Go LiveSetting ExpectationsSetting Expectations
39Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksStarting a Class
Try and greet participants First half-hour of the session is critical
– How they perceive you– What their role is– What they intend to accomplish in the class
Introduction– Probe for issues– Concerns– Expectations
40Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksStarting a Class
Housekeeping Review course objectives Review agenda Establish class guidelines
– Sticking to the agenda topics– Starting the session on time after breaks– Showing respect to others in the class
41Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTechniques
Flexibility Encourage participation
– Practice exercises– Q&A– Demonstrations– Games– Role plays
42Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTechniques
Using Input Mistakes and System Errors– Use this to your advantage
Student’s question gets answered Answer is shared with the entire class
– Everyone benefits
Key points can be re-emphasized to the whole group
Most effective when the mistake made is a common one
43Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksTraining Activities
Introductions– Job function/title– Length at the State– Computer/PeopleSoft experience– Objective/expectations for the course
Getting to know you – if appropriate Role playing
– Very effective technique– Not used very often in software training
Perform a function as it relate to their actual job Games Effective Q & A
44Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksObjectives
After completing this session you should be able to:– List benefits and ways to introduce activities
into the classroom
Preparations for Go LiveCommon Classroom
ProblemsCommon Classroom
Problems
46Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksClassroom Challenges
Varied skill levels Disruptive individuals Non-participants Equipment
Preparations for Go LiveReferencesReferences
48Copyright © 2006 Accenture All Rights Reserved.
Train-the-Trainer Tips and TricksReferences
www.trainingprism.com www.clomedia.com www.trainingmag.com www.WPSmag.com www.astd.org www.microsoft.com