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SME Office Support has been established to provide professional and efficient secretarial and administrative support and Microsoft Office training to entrepreneurs, small and medium sized businesses throughout the UK.
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SME Office Support
Virtual Office Support and
Microsoft Office Training
Information Pack
Are time consuming tasks preventing you from focusing on your business?
Hiring a Virtual Assistant can free up your valuable time.
Most, if not all, businesses need secretarial or administrative support. Unfortunately not all can afford or need, to take on a permanent member of staff. Which is where a Virtual Assistant comes into play.
No matter how small the project SME Office Support can offer a cost effective solution to save you time and allow you to focus on your business.
Website: www.smeofficesupport.co.uk
Email: [email protected]
Tel: 07787528287
Virtual Assistant Services and Microsoft Office Training
Page 1
Carol Watson
Virtual Assistant & Microsoft Office Trainer
SME Office Support has been established to provide professional and efficient secretarial and administrative support and Microsoft Office training to entrepreneurs, small and medium sized businesses throughout the UK. I have over 30 years’ experience working in a variety of roles as PA, Event Coordinator, Sales & Marketing Administrator and Microsoft Office Trainer and have developed a rare combination of organisational and time-management skills; great attention to detail and the ability to juggle multiple tasks and handle deadlines efficiently. My specialism is using technology to streamline processes to achieve business objectives. Some examples are:
University of Derby: Created a Microsoft Access database to project manage plagiarism cases. This was used by key members of the team. Prior to the database there was no central source and information was disjointed
Clegg Construction: Sourced and procured 3D page turning software (Desktop Author). Familiarised myself with the software and created digital promotional material published to web and business card shaped CD.
MHA (Methodist Homes for the Aged): Created an Excel database to reduce duplication and capture and disseminate resident data to staff. The database produced various reports and invoices and helped to efficiently manage the processes and procedures for resident admissions/departures.
I am extremely enthusiastic and committed which is reflected in my role as a Virtual Assistant. Although I am an independent contractor it is extremely important to me to build trust with every client as it is vital to the long term VA-Client relationship. I am proactive and take initiative and bring ideas to the table to benefit my clients business. Some personal qualities about me (so that I don’t come across as too mechanical) are that I am very much a ‘people person’. I believe that I have a natural affinity with the elderly and enjoy their company. I work at Willowcroft Care Home a couple of days a month as a Dementia Awareness Facilitator training staff at as well as being a Volunteer. This work has reinforced the respect and admiration I have for the older generation and I feel privileged to be part of the lives of residents who live at Willowcroft. I am proud to be able to help to create a better quality of life through training staff and volunteering. I can guarantee my dedication to your business needs and a will commit 100% to being productive and saving you valued time.
Carol
Virtual Assistant Services and Microsoft Office Training
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Testimonials
Professor Huw Davies Dean - Faculty of Art, Design & Technology University of Derby
Angela Dean Head of School of Engineering & Technology
University of Derby
Russell Bennison Global Businesses Learning & Development Manager
HSBC
Sue Garvey Home Manager Glen Rosa Care Home, Ilkley
MHA Lyndsey Jacobs Deputy Home Manager Willowcroft Care Home
MHA
Virtual Assistant Services and Microsoft Office Training
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Not enough hours in the day? Need help digging out from the administrative pile? Want to be more productive and less stressed?
Delegate auxiliary functions of your business to a SME Office Support!
Benefits of using a Virtual Assistant:
Cost Effective
No long term commitments; Invoiced only for the hours or days workedReduced employee overhead costs - employee benefits, salaries, holiday pay, extra equipment
not required
Professional
Over 30 year knowledge and experience in the services offered
Complete tasks efficiently and with speed
Time Effective
Delegate time consuming tasks to allow you to concentrate on the core requirements of your business
Flexibility
Assistance with your on-going needs, a special project or on an as needed basis
Confidentiality
Full confidentiality will be maintained at all times
Reliability
Delivering exactly what is agreed on time and to the highest possible standards achievable
Virtual Assistant Services and Microsoft Office Training
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Virtual Assistant Services
Rates for Virtual Assistant Services You are Invoiced only for the hours or days worked!
1. Hourly Rate - £18 - £25 as detailed in the coloured key.
2. Retainer Rate - discounted hourly rate with
guaranteed number of hours per month.
10-19 hours = 5% discount 20-39 hours = 10% discount 40+ hours = 15% discount
3. Per Project Pricing - based on the hourly rate
and an estimate of the time to complete the project or
task.
Word Processing
Forms DesignClient Database
Design & Maintenance
Invoices & Credit Control
Create Effective Presentations
Desktop Publishing for Promotional
Literature
Website Content
Management
Email Marketing (MailChimp)
Diary & Email Management
UK & International
TravelEvent Planning
Microsoft Office Training & Support
Secretarial/PA/
Admin support
Recruitment Management
Internet Research
Minuting Meetings
Create & Manage
distribution of Newsletters
Proof Reading File ConversionDigital
Transcription
£18.00 per hour
£20.00 per hour
£25.00 per hour
22.00 per hour
Virtual Assistant Services and Microsoft Office Training
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Virtual Assistant Services Word Processing General correspondence and reports Invoices Mail Merge / Mailshots Tender / Proposal Documentation Transfer business/index cards onto CRM Database entries Proof Reading Transcription Send audio files using email OR it takes a few minutes to get you set up with your own secure DROPBOX folder. Once you’ve uploaded your file it is picked up, transcribed and the finished document is saved to your folder for you to download when you’re ready. Most file types can be accepted including MP3, MP4, WAV and WMA. If you have a slightly more unusual file type, do send it over I have software that will convert just about anything.
Meeting / Action Points Only the important points / information from the audio will be transcribed. Intelligent Verbatim All audio is transcribed, any over-use of “urm” and “ah” are omitted for a clear and easy read. Verbatim Every word, sound, suggestion, stutter, hesitation and pause will be transcribed as it is heard in the audio recording. HOW LONG DOES A ONE HOUR RECORDING TAKE TO TRANSCRIBE?
The common misconception is that one hour of recording takes one hour to transcribe! Far from it! We speak much faster than we can write or type; otherwise there would be no need for shorthand or stenographers. It's generally accepted that we speak four times faster than we can type and seven times faster than we can write.
The professional industry standard allows ONE hour to transcribe 15 minutes of clearly recorded speech. It therefore takes a MINIMUM of 4 hours to transcribe a one hour recording depending on a number of factors. Please contact me for further information 07787528287 or email [email protected]
Virtual Assistant Services and Microsoft Office Training
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Excel Databases Design a bespoke Excel Spread sheet to fulfil a task or function which is specific to your business or a client database which can be used to produce reports and for mail merge
Forms Design Design and Create electronic master documents using your logo i.e. letterhead, invoice Desktop Publishing Newsletters Invitations Promotional Literature Website Content Management Keeping the information on your website up to date with relevant news and offers
Presentations Create professional PowerPoint slide shows, hand outs and speaker notes Event Planning & Management Meetings and Team Building Christmas Parties and Entertainment Catering Venue Finding
Training Microsoft® Word, Microsoft® Excel Microsoft® PowerPoint, Microsoft® Outlook Effective PowerPoint Presentation training Internet Explorer
Travel Arrangements Itineraries, Accommodation, Transport / Car hire Dining / Entertainment Flights/International Travel/Visas Client gifts, Promotional Gifts
Virtual Assistant Services and Microsoft Office Training
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Secretarial Appointment Scheduling Diary Management Email Management Online Research Website Content Management Minutes of Meetings
Recruitment Advertising Application Packs References Interviews DBS checks (formerly CRB)
Invoices and Credit Control Send invoices out on time and politely but firmly chase outstanding payments from customers by telephone, email and letter. Email Marketing Design and personalise your business newsletter and email with auto responders using Mailchimp
Please contact me for any other service you may require 07787528287
No job is too small and I can help with
undiscovered, time saving tasks
Creating electronic letterheads, invoices and forms using company corporate image
Set up quick launch buttons to quickly access forms, files, projects and websites
Virtual Assistant Services and Microsoft Office Training
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How does Virtual Assistant Services work?
How do I get the work to you? You send me the work that needs completing in the most convenient way for your business
(e-mail, post, Dropbox www.dropbox.com and face to face for local clients). The work will
then be completed according to your criteria and schedule and returned in the most
appropriate method. Where necessary, work will be sent for approval prior to final
presentation.
Can you meet the deadline? I will never undertake work which cannot be completed within the required timescales.
How will the work be presented? If you already have a clear corporate/business image I will prepare all documentation in line
with this criteria. Alternatively I can make a suggestion for your approval.
Do we need to supply you with any equipment? In most instances the answer is no. The office is equipped fully with modern technology. All
you need to do is send the work. If you have a specific software that relates to the project
(i.e. InfusionSoft) then you would need to enable administrator access and provide the
relevant log in details.
Does SME Office Support keep copies of the tasks they carry out? Unless otherwise pre-arranged between SME Office Support and the client, I will keep copies
of all work undertaken for a period of 6 months, whilst still working with the client. If for any
reason the contract is terminated between SME Office Support and the client, all copies of the
work are returned to the client and removed from my database.
Do I have to sign a contract? I ask that all clients sign a copy of the Terms & Conditions to indicate their acceptance of the
terms. Additionally, all booking forms detailing the work to be undertaken must be signed and
agreed by both parties.
Virtual Assistant Services and Microsoft Office Training
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Microsoft Office Training SME Office Support offer a range of Microsoft Office training solutions to meet varying organisational needs and flexible pricing structures to suit both your budget and the scale of your requirements with substantial discounts for group bookings.
Increase value to your business by developing computer skills! SME Office Support has been established to provide professional Microsoft Office training to entrepreneurs, small and medium sized businesses throughout the UK.
One2One Training
FREE one hour consultation to discuss training requirements and provide advice and guidance on solutions to increase efficiency and productivity of workload.
Free One Hour Consultation
Bespoke training tailored to your specific requirements
Public Courses
Courses include Instructor led training by a friendly, experienced and qualified trainer for up to 8 delegates. A printed workbook for each delegate, a quick reference card, a certificate on completion of the course and unlimited after course support for each delegate. Courses include refreshments throughout the day and lunch is provided Details of public courses are available by visiting: http://www.smeofficesupport.co.uk/EVENTS.html
MICROSOFT WORD
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT OUTLOOK
For more information and a quotation contact [email protected]
Tel: 07787528287
Virtual Office Services and Microsoft Office Training
www.smeofficesupport.co.uk
Tel: 07787528287
Email: [email protected]
