1. 1/21 DEMATEL , ISO 25010 , DEMATEL, : (Dean Yeh)

2. 2/40 2 3. 3/40 3 4. 4/40 / APPLE iOS App Store GOOGLE Android Google Play MICROSOFT Window Phone Windows Phone Store RIM BlackBerry BlackBerry World 4 5. 5/40 6. 6/40 6 / DEMATEL & & & 7. 7/40 DEMATEL 7 8. 8/40 http://www.cse.dcu.ie/essiscope/sm2/charact.html 9. 9/40 Quality = Q Quality P Performance E Expectation 9 10. 10/40 McCall & Boehm McCall Boehm 10 11. 11/40 ISO/IEC 9126 & ISO/IEC 25010 ISO/IEC 9126 ISO/IEC 25010/ 11 12. 12/40 DEMATEL 1973 Battelle DEMATEL 12 13. 13/40 DEMATEL 13 14. 14/40 DEMATEL D+R () D-R () "" "" "" "" "" 14 15. 15/40 15 16. 16/40 16 DEMATEL 17. 17/40 DEMATEL / 17 18. 18/40 18 19. 19/40 ISO 25010 ( CPU) 19 20. 20/40 A= 0 2.069 2.276 1.96 6 1.897 1.759 2.034 2.241 2.241 0 2.241 1.86 2 1.828 1.759 1.759 2.069 2.276 2.103 0 1.82 8 1.966 1.828 1.793 2.138 2.000 1.931 2.034 0 2.000 1.759 1.862 2.034 2.103 2.000 2.034 1.93 1 0 1.828 1.793 2.000 2.103 2.000 2.069 1.89 7 2.000 0 1.828 2.069 2.276 2.138 2.138 1.79 3 2.000 1.828 0 2.000 2.345 2.241 2.069 2.06 9 2.138 2.069 2.103 0 20 21. 21/40 X = x A 0 0.138 0.151 0.131 0.126 0.117 0.135 0.149 0.149 0 0.149 0.124 0.122 0.117 0.117 0.138 0.151 0.140 0 0.122 0.131 0.122 0.119 0.142 0.133 0.128 0.135 0 0.133 0.117 0.124 0.135 0.140 0.133 0.135 0.128 0 0.122 0.119 0.133 0.140 0.133 0.138 0.126 0.133 0 0.122 0.138 0.151 0.142 0.142 0.119 0.133 0.122 0 0.133 0.156 0.149 0.138 0.138 0.142 0.138 0.140 0 21 22. 22/40 = ( ) 1.858 1.887 1.938 1.758 1.805 1.690 1.743 1.904 1.932 1.713 1.882 1.703 1.750 1.642 1.680 1.842 1.954 1.854 1.772 1.719 1.775 1.662 1.699 1.864 1.903 1.810 1.855 1.578 1.744 1.627 1.671 1.823 1.916 1.821 1.863 1.699 1.633 1.638 1.674 1.829 1.948 1.852 1.896 1.725 1.780 1.557 1.704 1.864 1.981 1.882 1.923 1.741 1.802 1.685 1.616 1.883 2.082 1.980 2.015 1.842 1.898 1.781 1.825 1.859 22 23. 23/40 D+R() D-R() (D) (R) (D+R) (D-R) 14.583 15.573 30.156 -0.990 14.143 14.799 28.943 -0.656 14.301 15.144 29.445 -0.843 14.011 13.764 27.775 0.246 14.072 14.186 28.258 -0.114 14.325 13.282 27.607 1.043 14.512 13.612 28.124 0.900 15.282 14.868 30.150 0.414 23 24. 24/40 24 25. 25/40 D+R 1 30.156 2 30.150 3 29.445 4 28.943 5 28.258 6 28.124 7 27.775 8 27.607 D-R 1 1.043 2 0.900 3 0.414 4 0.246 5 -0.114 6 -0.656 7 -0.843 8 -0.990 25 26. 26/40 2 : : 1 : : 3 : : 4 : : 26 (D+R) (D-R) 27. 27/40 A= 0 1.875 1.875 1.875 2 2 1.75 1.75 2 0 2 1.625 1.75 2 1.75 1.75 2.25 2.125 0 1.625 1.75 1.875 1.5 1.625 1.625 1.875 2 0 1.625 1.375 1.5 1.5 1.5 1.125 1.375 1.5 0 1.625 1.125 1.375 1.625 1.5 1.75 1.375 1.625 0 1.375 1.375 1.375 1.5 1.375 1.625 1.375 1.75 0 1.5 2 1.5 1.75 1.625 1.625 2 1.875 0 27 28. 28/40 X = x A 0 0.143 0.143 0.143 0.152 0.152 0.133 0.133 0.152 0 0.152 0.124 0.133 0.152 0.133 0.133 0.171 0.162 0 0.124 0.133 0.143 0.114 0.124 0.124 0.143 0.152 0 0.124 0.105 0.114 0.114 0.114 0.086 0.105 0.114 0 0.124 0.086 0.105 0.124 0.114 0.133 0.105 0.124 0 0.105 0.105 0.105 0.114 0.105 0.124 0.105 0.133 0 0.114 0.152 0.114 0.133 0.124 0.124 0.152 0.143 0 28 29. 29/40 29 = ( ) 1.061 1.119 1.167 1.098 1.147 1.212 1.060 1.062 1.180 0.982 1.161 1.071 1.120 1.198 1.048 1.050 1.190 1.118 1.024 1.067 1.116 1.186 1.029 1.039 1.062 1.018 1.067 0.873 1.020 1.063 0.948 0.950 0.908 0.835 0.886 0.841 0.771 0.929 0.795 0.812 0.993 0.930 0.984 0.905 0.955 0.898 0.879 0.881 0.965 0.918 0.950 0.908 0.927 1.003 0.773 0.877 1.140 1.048 1.108 1.036 1.075 1.159 1.022 0.898 30. 30/40 D+R() D-R() (D) (R) (D+R) (D-R) 8.926 8.498 17.424 0.428 8.810 7.969 16.779 0.841 8.770 8.346 17.116 0.424 8.000 7.799 15.798 0.201 6.777 8.130 14.907 -1.353 7.424 8.648 16.072 -1.224 7.321 7.553 14.874 -0.233 8.486 7.570 16.055 0.916 30 31. 31/40 31 32. 32/40 D+R 1 17.424 2 17.116 3 16.779 4 16.072 5 16.055 6 15.798 7 14.907 8 14.874 D-R 1 0.916 2 0.841 3 0.428 4 0.424 5 0.201 6 -0.233 7 -1.224 8 -1.353 32 33. 33/40 2 : : 1 : : 3 : : 4 : : 33 (D+R) (D-R) 34. 34/40 34 35. 35/40 (D-R>0) (D-R