Reviews and ratings from the world’s largest business intelligence software review

BARC’s The BI Survey 16

About BARC

The BI Survey 16 is based on findings from the world's largest and most comprehensive survey of business intelligence end-users in 2016.

In total, 3,137 people responded to The BI Survey with 2,611 answering a series of detailed questions about their usage of a named product.

Altogether, 37 products (or groups of products) are analyzed in detail.

For more information, visit:www.bi-survey.com

Here are the results across key aspects of the product

Individual results from each survey topic have been extracted from BARC’s The BI Survey 16 report.

Note: A rating of 1 indicates a low value and a rating of 10 indicates a high value.

Business benefitsThe business benefits KPI is based on the achievement level of a variety of business benefits

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Business benefits

8.1

6

ProjectsuccessThis KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Project success

9.5

7.1

Price-to-value perceptionThe price-to-value KPI is based on how users rate their BI tool in terms of price-to-value

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Price-to-value perception

9

7.5

Chosen asstandardThis KPI is based on

how often the product is chosen to standardize on by respondents at multi-product sites

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Chosen as standard

10

4.6

Competitivewin rateThis KPI measures how well products perform against other products in head-on competitions to win customers

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Competitive win rate

8.8

2.5

RecommendationThe recommendation KPI is based on how many users would recommend the product to others

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Recommendation

10

7.1

Customer satisfactionThe customer satisfaction KPI combines the ‘Product satisfaction’, ‘Vendor support’ and ‘Implementer support’ KPIs

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Customer satisfaction

8.8

5.8

VendorsupportThe vendor support KPI measures user satisfaction with the level of vendor support provided for the product

Phocas BI Tableau

5

6

4

8

10

7

2

3

1

9

Vendor support

9.8

7.1

ProductsatisfactionThe product satisfaction KPI is based on the frequency of problems encountered with the product

5

6

4

8

10

7

2

3

1

9

Phocas BI Tableau

Product satisfaction

8.8

5.4

Phocas ranks #1

Phocas ranks #1 in 16 categories across 3 peer groups

• Product satisfaction (3 peer groups)

• Recommendation (3 peer groups)

• Chosen as standard (3 peer groups)

• Customer experience (2 peer groups)

• Project success (2 peer groups)

• Customer satisfaction• Competitive win rate• Competitiveness

Contact us

Visit our website:www.phocassoftware.com

Give us a call:• Asia/Pacific: +61 2 6369 9900• UK/Europe: +44 1865 364 103• North America: +1 877 387 4004

Or email us directly on: marketing@phocassoftware.com

Download nowReport on Phocas highlights in the BI Survey 16

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About Phocas

Phocas has thousands of users across North America, Europe and Asia-Pacific.

Phocas has staffed offices in the USA, UK and Australia.

Experts in helping manufacturers, distributorsand retailers turn their company data into sales and opportunities.

Phocas is loved by users. We have a 98% customer retention rate.