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#DigitalBricks How Data Can Help Brick & Mortar Businesses Thrive

SXSW 2015 Panel: How Data Can Help Brick & Mortar Businesses Thrive

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Despite the hype that Amazon and other e-com sites receive, it is estimated that 94% of US retail sales still happen “In the Real World”. Yet precisely because brick & mortar businesses rely on their physical locations to drive sales, they often don’t have the same rich data sets available to online retailers. Worse, the data they do have is often siloed between different departments and in different databases. So they don’t connect the dots for potentially transformative insights into customer behavior, media vehicle effectiveness, cross-sell opportunities, or new approaches for dealing with competitors. This panel will discuss strategies and challenges in combining media, social, and sales data to improve understanding across an increasing number of online and offline data sets. We will present real-world examples of how multi-unit retail business are connecting store sales, media impression, and local social engagement data to drive actionable insights and real-world results.

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Page 1: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

#DigitalBricks  

How  Data    Can  Help    

Brick  &  Mortar  Businesses    

Thrive  

Page 2: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Brad  B  McCormick  Chief  Digital  Officer  Moroch  Adver5sing    •  Mul5-­‐Unit  Retail  Marke5ng  •  Brand  Adver5sing  •  Paid,  Owned,  Earned  Media  Integra5on  

Chris  Treadaway  President  &  CEO    Polygraph  Media    •  Social  Media  &  Big  Data  •  Decision  Driven  Marke5ng  •  Author:  Facebook  Marke;ng,  A  Hour  a  Day  

Dr.  Edo  Airoldi  Associate  Professor  Sta5s5cs    Harvard  University    •  Media  AHribu5on  Modeling  •  Sta5s5cal  Methodologies  •  AB  Test  in  Complex  Systems  

Speakers

Page 3: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive
Page 4: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Retail Spends Most on Advertising

Page 5: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

"Half the money I spend on advertising

is wasted; the trouble is I

don't know which half.”

-John Wannamaker New York Retailer

1874  

Page 6: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Big Data to the Rescue?

Page 7: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

The Vision

Store  Sale  &  Transac5on  Data  

Localized  Social  

Media  Data  

Na5onal  &  DMA  Specific  Media  Impression  Data  

Na5onal  &  DMA  Related  Economic  &  Local  (i.e.  Weather)  Data  

Page 8: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

The Vision

Store  Sale  &  Transac5on  Data  

Localized  Social  

Media  Data  

Na5onal  &  DMA  Specific  Media  Impression  Data  

Na5onal  &  DMA  Related  Economic  &  Local  (i.e.  Weather)  Data  

BeHer  Insights,  BeHer  Campaigns,  BeHer  ROI,  Less  Waste,  Less  CluHer  

Page 9: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

The Reality

Store  Sale  &  Transac5on  Data  

Localized  Social  

Media  Data  

Na5onal  &  DMA  Specific  Media  Impression  Data  

Na5onal  &  DMA  Related  Economic  &  Local  (i.e.  Weather)  Data  

Page 10: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

The Reality

Store  Sale  &  Transac5on  Data  

Localized  Social  

Media  Data  

Na5onal  &  DMA  Specific  Media  Impression  Data  

Na5onal  &  DMA  Related  Economic  &  Local  (i.e.  Weather)  Data  

•  Archaic  POS  Systems  •  Employee  Era  •  Cadence  &  Timing  of  

Reports  

•  Frequency  &  Reach  Duplica5on  

•  Changing  Customer  Habits  

•  Cadence  &  Timing  of  Reports  

•  User  Opt-­‐In    •  Outdated  Bios  •  Loca5on  accuracy  •  Loca5on  at  moment  of  

engagement  

•  Correla5on  vs.  Causa5on  

•  Cadence  &  Timing  of  Report  

 

Page 11: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Store  Sale  &  Transac5on  Data  

•  Archaic  POS  Systems  •  Employee  Era  •  Cadence  &  Timing  of  

Reports  

Weekly Sales Reports, by DMA, By Store

Page 12: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Store  Sale  &  Transac5on  Data  

•  Archaic  POS  Systems  •  Employee  Era  •  Cadence  &  Timing  of  

Reports  

Week to Week vs. Comp Sale Analysis

Page 13: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Localized  Social  

Media  Data  

=  Above  Average  Social  Engagement  

=  Below  Average  Social  Engagement  

•  User  Opt-­‐In    •  Outdated  Bios  •  Loca5on  accuracy  •  Loca5on  at  moment  of  

engagement  

Real Time Social Engagement Segmented by DMA

Page 14: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Localized  Social  

Media  Data  

•  User  Opt-­‐In    •  Outdated  Bios  •  Loca5on  accuracy  •  Loca5on  at  moment  of  

engagement  

Weekly Fan Engagement Analysis By DMA

Page 15: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Localized  Social  

Media  Data  

•  User  Opt-­‐In    •  Outdated  Bios  •  Loca5on  accuracy  •  Loca5on  at  moment  of  

engagement  

Understanding DMA-specific Social Trends

Page 16: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Localized  Social  

Media  Data  

•  User  Opt-­‐In    •  Outdated  Bios  •  Loca5on  accuracy  •  Loca5on  at  moment  of  

engagement  

Programmatic Media Buys Initiated by Social Activity.

Page 17: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Na5onal  &  DMA  Specific  Media  Impression  Data  

•  Frequency  &  Reach  Duplica5on  

•  Changing  Customer  Habits  

•  Cadence  &  Timing  of  Reports  

Tracking Largest Ad Spend Against Changing Trends.

Page 18: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Na5onal  &  DMA  Specific  Media  Impression  Data  

•  Frequency  &  Reach  Duplica5on  

•  Changing  Customer  Habits  

•  Cadence  &  Timing  of  Reports  

Correlating DMA Media Dollars to DMA Transactions.

Page 19: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Na5onal  &  DMA  Related  Economic  &  Local  (i.e.  Weather)  Data  

•  Correla5on  vs.  Causa5on  

•  Cadence  &  Timing  of  Report  

 

How Weather Influencers Local Economic Activity.

Page 20: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

The Vision – In Beta.

Page 21: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

Questions?

Page 22: SXSW 2015  Panel: How Data Can Help Brick & Mortar Businesses Thrive

#DigitalBricks  

How  Data    Can  Help    

Brick  &  Mortar  Businesses    

Thrive