36
UXPA 2014 London Acquired Disabilities 24 th July 2014 Caleb Tang UX and Accessibility Consultant UXPA UK | Treasurer

Acquired disability

Embed Size (px)

DESCRIPTION

Talk at UXPA 2014 London

Citation preview

Page 1: Acquired disability

UXPA 2014 London Acquired Disabilities 24th July 2014

Caleb Tang UX and Accessibility Consultant UXPA UK | Treasurer

Page 2: Acquired disability

Accessibility? Disability?

Reality

2 @calebtang

Page 3: Acquired disability

1 billion and more people currently living with disability

2011 WHO World report on disability

Page 4: Acquired disability

USA

17%

UK

18%

Page 5: Acquired disability

5 @calebtang

The 1 in 5 you mention did not seem to reflect people around me

Page 6: Acquired disability

Many people with disability do not consider themselves disabled

6 @calebtang

Page 7: Acquired disability

Many people with disability do not consider themselves disabled

7 @calebtang

Disability can be hidden

Page 8: Acquired disability

Many people with disability do not consider themselves disabled

8 @calebtang

Disability can be hidden

Many uncomfortable to admit

Page 9: Acquired disability

Many people with disability do not consider themselves disabled

9 @calebtang

Disability can be hidden

Many uncomfortable to admit

Many unaware about their condition

Page 10: Acquired disability

We all know

Disability is categorised by vision, hearing, motor, cognitive, speech etc

Blind people use screen readers, Deaf people understand sign language etc

Page 11: Acquired disability

We have tools, guidelines, policies and some design

patterns

Page 12: Acquired disability

We are doing great job… and should continue to challenge

ourselves

Page 13: Acquired disability

Accessibility? Disability?

Reality

13 @calebtang

Page 14: Acquired disability

14 @calebtang

I wasn’t aware of this (accessibility) feature

Page 15: Acquired disability

15 @calebtang

It’s good that they have these features, but it is still hard to use…

Page 16: Acquired disability

Only 17% of disabled people are born with their disability

Page 17: Acquired disability

Born vs. Acquired disability

Page 18: Acquired disability

Born • Comfortable with their

access methods (formal training)

• Expert and confident

Acquired • Experience loss of abilities

(stages of grief) • Have to learn alternative

access methods • May not able to learn or

use access methods up their potential

• May experience multiple challenges as a result of the loss

Page 19: Acquired disability

Acquired: Gradual vs. Sudden

Page 20: Acquired disability

Gradual • Unaware of the gradual

development of disability • Start preparing and

learning new ways to live • Trying to do as much as

possible while they can • Swing between “abled”

and “disabled”

Sudden • Takes longer to learn • Comparing to the mental

model during the abled days

• Frustrated, angry, lack of patience, feeling hopeless etc

Page 21: Acquired disability

Gradual: Aware vs. Unaware

Page 22: Acquired disability

Aware • May take action and

accept needs for their condition

• May prepare for their future (learn new skills)

Unaware • Would not associate

themselves with accessibility features

• May experience sudden loss when they aware

Page 23: Acquired disability

Denial

Anger

Bargain

Depress

Accept

Model of grief - Elisabeth Kübler-Ross

Page 24: Acquired disability

Denial

Anger

Bargain

Depress

Accept

I don’t believe this

Page 25: Acquired disability

Denial

Bargain

Depress

Accept

Why me? Not fair!! Anger

Page 26: Acquired disability

Denial

Depress

Accept

There may be way to turn this around

Anger

Bargain

Page 27: Acquired disability

Denial

Accept

I’m just a useless creature

Anger

Bargain

Depress

Page 28: Acquired disability

Denial I’m not disabled, I’m just doing things differently

Anger

Bargain

Depress

Accept

Page 29: Acquired disability

Where we place them

Page 30: Acquired disability

What we call them

Page 31: Acquired disability
Page 32: Acquired disability

How we present them

Page 33: Acquired disability

We should stop labelling accessibility.

Think Preference.

Page 34: Acquired disability

Accessibility is good design. Think accessible by default.

Think design to avoid barriers.

Page 35: Acquired disability

People acquire disabilities. And it is journey full of

challenges. Think design to impact.

Page 36: Acquired disability

Thank you.

36 @calebtang