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THE BEST OF
BEN JUDY & SARA RUSSELL
INTUIT XD TEMPLATE
INTERACTIVE 2015
MARCH, 2015
CONFIDENTIAL
AUSTIN, TX INTERACTIVE: MARCH 13–17
FILM: MARCH 13–21 MUSIC: MARCH 17–22
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SPEAKER SESSIONS
SKETCH NOTES BY IMAGETHINK
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STANDING IN LONG LINES…
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CONSUMER TECHNOLOGY DEMOS
FOOD TRUCKS!
LIVE MUSIC
RANDOMNESS
TRADE SHOW
TRADE SHOW
TRADE SHOW
TRADE SHOW
TRADE SHOW
TRADE SHOW
TRADE SHOW
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THE BEST OF SXSW INTERACTIVE 2015
Trade Show & Tech Demos: Themes / Trends
Virtual Reality
Robotics
Live-streaming video
Wearables + health
Internet of Things (connect everything!)
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SPEAKER SESSIONS
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THE BEST OF SXSW INTERACTIVE 2015
Ben’s experience:
5 days / 15 speaker sessions + 1 workshop • Tim Ferriss: How to Rock SXSW in 4 Hours
• Paola Antonelli: Curious Bridges: How Designers Grow the Future
• Daniel Pink: Fear, Shame, Empathy & More Ways to Change Behavior
• Sarah Thomas: UI? UX? Visual Designer? Let's Settle This
• Vic Strecher & Laura Baum: Tech & Purpose...With a Dung Beetle, Prof, & Rabbi
• Phil Libin: Be Epic: The Art of Bold Decision Making
• Martine Rothblatt: AI, Immortality and the Future of Selves
• Brian Grazer: A Curious Mind: Inspiration for a Creative Life
• Uday Gajendar: Leading the Startup UX from 0 to 100 Days
• Trina Chiasson: Data Design: Where Math and Art Collide
• Eric Ries: Everything Eric Ries Has Learned Since 2011
• Panel: Spatially Literate Design: Space, Place, and UX
• David McRaney and John Romano: Cognitive Rehab: Designing Past Self-Delusion
• Astro Teller: Moonshots and Reality
• Jeff Patton: Story Mapping Your Product
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THE BEST OF SXSW INTERACTIVE 2015
Sara’s experience:
6 speaker sessions + 1 workshop / 1 day
• Cultural Placemaking Through Interactive Storytelling Workshop
• Amy Wilkinson: The Six Extraordinary Skills of Entrepreneurs
• Sasha Pasulka: This is Your Brain on Visual Data
• Nilofer Merchant: Powerful Enough to Dent the World
• Princess Reema’s Mission to Empower Saudi Women
• Roxanne Schwartz: Promoting Creative Work on the Web
• Ben Judy, Alan Baumgarten: Designing for Professional Users
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THE BEST OF SXSW INTERACTIVE 2015
Alan Baumgarten and Ben Judy
Designing for Professional Users: A New UX Playbook
How to design software for professional vs. consumer use
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THE BEST OF SXSW INTERACTIVE 2015
Alan Baumgarten and Ben Judy
Designing for Professional Users: A New UX Playbook
What makes designing for professional users different from
consumer users?
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THE BEST OF SXSW INTERACTIVE 2015
Summary:http://schedule.sxsw.com/2015/events/event_IAP39315
WebEx recording: bit.ly/D4PWebEx
Slides: bit.ly/d4pslides
Alan Baumgarten and Ben Judy
Designing for Professional Users: A New UX Playbook
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THE BEST OF SXSW INTERACTIVE 2015
Selected speaking sessions: Themes
Business & entrepreneurism • Phil Libin: Be Epic: The Art of Bold Decision Making
• Amy Wilkinson: The Six Extraordinary Skills of Entrepreneurs
• Astro Teller: Moonshots and Reality
Cognitive & behavioral psychology • Daniel Pink: Fear, Shame, Empathy & More Ways to Change Behavior
• David McRaney and John Romano: Cognitive Rehab: Designing Past Self-Delusion
• Nilofer Merchant: Powerful Enough to Dent the World
“Framing” - a designer’s mindset • Paola Antonelli: Curious Bridges: How Designers Grow the Future
• Princess Reema’s Mission to Empower Saudi Women
• Brian Grazer: A Curious Mind: Inspiration for a Creative Life
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THE BEST OF SXSW INTERACTIVE 2015
BUSINESS & ENTREPRENEURISM
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THE BEST OF SXSW INTERACTIVE 2015
Phil Libin
Be Epic: The Art of Bold Decision Making
The coming-of-age story of a startup software company
CEO, Evernote
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THE BEST OF SXSW INTERACTIVE 2015
What if we don't screw it up?
What does the world look like then?
Phil Libin
Be Epic: The Art of Bold Decision Making
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THE BEST OF SXSW INTERACTIVE 2015
Key points
Company growth is a game of rock, paper, scissors
Phil Libin
Be Epic: The Art of Bold Decision Making
When you start, you're scissors. You’re trying to cut your way up to a threshold of relevance in the marketplace.
Mid-sized companies are rocks, with enough heft to smash (or simply acquire) scissors, but not able to move quite as quickly. Rocks have a lot to worry about.
If you grow to dominate an industry (Microsoft, Barnes & Noble) you are paper that covers everything broadly, but can easily be cut by darting scissors.
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THE BEST OF SXSW INTERACTIVE 2015
Phil Libin
Be Epic: The Art of Bold Decision Making
Evernote’s logo: avoiding the “safe” pick
3 logo candidates -discussion turned negative
Meaning is unclear…
This one is safe!
Looks Republican…
Elephants are big and slow…
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THE BEST OF SXSW INTERACTIVE 2015
“Always choose the option with the most upside”
Phil Libin
Be Epic: The Art of Bold Decision Making
“Millions of dollars in free advertising”
Apple, Microsoft, others loved the distinctive look and included the app icon
in product advertisements - for free.
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THE BEST OF SXSW INTERACTIVE 2015
So what?
Avoid negative comparisons and fear-based decision-making.
Compare good to good, not bad to bad.
Push in one place until you move the world — don’t get distracted, conflicted, or spread out too thin.
Phil Libin
Be Epic: The Art of Bold Decision Making
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THE BEST OF SXSW INTERACTIVE 2015
Amy Wilkinson
The Six Skills of Extraordinary Entrepreneurs
Researched 200 companies with over $100 million in revenue
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THE BEST OF SXSW INTERACTIVE 2015
Entrepreneurs look for the gaps in the market and find new ways to fulfill
that need
Amy Wilkinson
The Six Skills of Extraordinary Entrepreneurs
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THE BEST OF SXSW INTERACTIVE 2015
Key points
Six Skills of Extraordinary Entrepreneurs
1. Find the Gap
2. Drive for Daylight -Aim for the horizon line
3. Fly the OODA loop - Observe, Orient, Decide, Act
4. Fail Wisely
5. Network Minds
6. Gift Small Goods
Amy Wilkinson
The Six Extraordinary Skills of Entrepreneurs
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THE BEST OF SXSW INTERACTIVE 2015
Astro Teller
Moonshots and Reality
Building the future by failing forward
“Captain of Moonshots” at Google[X]
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THE BEST OF SXSW INTERACTIVE 2015
I just wish we could have made these mistakes faster.
Astro Teller
Moonshots and Reality
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THE BEST OF SXSW INTERACTIVE 2015
Key pointsKey points
1 Know when to be secretive vs. open
Fail early
Get real
Deadlines make you double-down on failure
2 Moonshot = 10x better(Long-term vision)
Built with intent to fail
Humans are unreliable
Failure to fail is the onlyreal failure
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Astro Teller
Moonshots and Reality
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THE BEST OF SXSW INTERACTIVE 2015
Where Google Glass went wrong
Astro Teller
Moonshots and Reality
We did things which encouraged people to think of
this as a finished product.
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THE BEST OF SXSW INTERACTIVE 2015
COGNITIVE & BEHAVIORAL PSYCHOLOGY
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THE BEST OF SXSW INTERACTIVE 2015
Daniel Pink
Fear, Shame, Empathy & More Ways to Change Behavior
Behavioral psychology
Bestselling author, Drive and A Whole New Mind
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THE BEST OF SXSW INTERACTIVE 2015
This session is not going to be visionary. I’m going to be very specific,
tactical and practical. I also promise not to use the word disrupt, disruptive or
‘disruptafarian,’ which is very appropriate for Austin…
Daniel Pink
Fear, Shame, Empathy & More Ways to Change Behavior
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THE BEST OF SXSW INTERACTIVE 2015
Key points
Seven ways to change behavior:
Daniel Pink
Fear, Shame, Empathy & More Ways to Change Behavior
1 Use fear the right way.
Enlist the crowd.
Give people an off-ramp.
Try stuff.
2 Questions often beat answers.
Make time to rhyme.
Put a face on it.
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Make time to rhyme
“Kids and grown-ups love it so – the happy world of Haribo”
Haribo macht Kinder froh – und Erwachsene ebenso” ("Haribo makes children happy – and adults as well")
Put a face on it
http://www.slate.com/blogs/the_eye/2014/11/13/dan_pink_s_crowd_control_on_national_geographic_channel_uses_design_to_tackle.html
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THE BEST OF SXSW INTERACTIVE 2015
So what?
Designers need to be students of human behavior.
Behavioral psychology research can change the way we design for people.
Daniel Pink
Fear, Shame, Empathy & More Ways to Change Behavior
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THE BEST OF SXSW INTERACTIVE 2015
David McRaney and John Romano
Cognitive Rehab: Designing Past Self-Delusion
Coping with our innate mental tripping hazards
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THE BEST OF SXSW INTERACTIVE 2015
Our brains have biological functions built into them that
serve a purpose, but work counter to the way we need to think as
designers.
David McRaney and John Romano
Cognitive Rehab: Designing Past Self-Delusion
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THE BEST OF SXSW INTERACTIVE 2015
David McRaney and John Romano
Cognitive Rehab: Designing Past Self-Delusion
Key pointsKey points
Five mental tripping hazards:
1 Confirmation bias
Pluralistic Ignorance
Theory Induced Blindness (disconfirmation bias)
2 Survivorship Bias
Sunk Cost Fallacy3 4
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THE BEST OF SXSW INTERACTIVE 2015
David McRaney and John Romano
Cognitive Rehab: Designing Past Self-Delusion
Example: Survivorship Bias
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THE BEST OF SXSW INTERACTIVE 2015
David McRaney and John Romano
Cognitive Rehab: Designing Past Self-Delusion
So what?
Knowing about these hazards does nothing for you!
You can’t escape them or think your way around them.
So:
• Adapt your process to mitigate the effects
• Be open to criticism from all people
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THE BEST OF SXSW INTERACTIVE 2015
Nilofer Merchant
Powerful Enough to Dent the World
Entrepreneur and Author currently writing her new book Onlyness
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THE BEST OF SXSW INTERACTIVE 2015
Businesses unlock success when they embrace the gifts of their people
Nilofer Merchant
Powerful Enough to Dent the World
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THE BEST OF SXSW INTERACTIVE 2015
Key points
Powerful Enough to Dent the World
1. Gifts and talents are more powerful than fulfilling all the requirements on a job application
2. Anyone has the power to become a change agent
3. There is not only one path to success
Nilofer Merchant
The Six Extraordinary Skills of Entrepreneurs
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THE BEST OF SXSW INTERACTIVE 2015
FRAMING3
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THE BEST OF SXSW INTERACTIVE 2015
Paola Antonelli
Curious Bridges: How Designers Grow the FutureWhat design means to a modern art museum curator
https://www.youtube.com/watch?v=IXq0T5vPOpw
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THE BEST OF SXSW INTERACTIVE 2015
Paola Antonelli
Curious Bridges: How Designers Grow the Future
The future of design is about the ambivalence and ambiguity of many
disciplines coming together.
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THE BEST OF SXSW INTERACTIVE 2015
Paola Antonelli
Curious Bridges: How Designers Grow the Future
“Nature-inspired Design and
Design-inspired Nature”
• computational design • digital fabrication • materials science • synthetic biology
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THE BEST OF SXSW INTERACTIVE 2015
Key points
1. Embrace ambiguity.Be open to thinking about design as a fusion of science, art, and other disciplines. Learn to master ambiguity as a way of thinking about design work.
2. Become a well-rounded thinker and synthesizer. Learn about art. Learn about the sciences. Look for intersections.
3. Find and frame problems. Even if our design work may have ambiguous, Modern Art sensibilities, we must achieve shared understanding of problems we are trying to solve. Avoid defining solutions immediately. Find the right problems and define them in helpful ways.
Paola Antonelli
Curious Bridges: How Designers Grow the Future
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THE BEST OF SXSW INTERACTIVE 2015
Paola Antonelli
Curious Bridges: How Designers Grow the Future
In the past, design was viewed as a problem-solving effort.
Today, the best design is problem finding.Or, in a word, framing.
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THE BEST OF SXSW INTERACTIVE 2015
So what?
Art sees design differently.
Artists (and art curators) think about design differently than most designers do.
Do they have a valuable perspective to offer?
Do they simply misunderstand our field?
How well do we as designers understand our field?
What is our role in our organization & how do we relate to people in other roles?
Paola Antonelli
Curious Bridges: How Designers Grow the Future
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THE BEST OF SXSW INTERACTIVE 2015
Princess Reema
Princess Reema’s Mission to Empower Saudi Women
Entrepreneur and Social Activist
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THE BEST OF SXSW INTERACTIVE 2015
If you look beyond a woman’s appearance and look at her
capabilities she proves to be a phenomenal contributor
Nilofer Merchant
Powerful Enough to Dent the World
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THE BEST OF SXSW INTERACTIVE 2015
4 women at the Bobbi Brown Counter at Harvey Nichols Saudi Arabia bring in a turnover of 3 million riyals in a private selling room
Princess Reema
Princess Reema’s Mission to Empower Saudi Women
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THE BEST OF SXSW INTERACTIVE 2015
Key points
Mission to Empower Women in Saudi
1. The culture in Saudi Arabia is beginning to shift
2. Women have proven to be major contributors to the business
3. There are still huge challenges that women face to work at their jobs
Nilofer Merchant
The Six Extraordinary Skills of Entrepreneurs
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THE BEST OF SXSW INTERACTIVE 2015
Brian Grazer
A Curious Mind: Inspiration for a Creative Life
How Brian built a successful career in Hollywood on curiosity
Oscar and Emmy winning producer
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THE BEST OF SXSW INTERACTIVE 2015
Curiosity is the source of all my success.
Brian Grazer
A Curious Mind: Inspiration for a Creative Life
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THE BEST OF SXSW INTERACTIVE 2015
Key points
Brian Grazer
A Curious Mind: Inspiration for a Creative Life
Curiosity Conversations - meet interesting people and try to understand their world
Curiosity gives you courage.
Curiosity informs your taste.
Curiosity costs nothing.
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THE BEST OF SXSW INTERACTIVE 2015
So what?
Get curious!
Are we curious enough outside of our industry?
Are we getting inspiration from interesting people who have nothing to do with our work, but who might provide creative fuel?
Brian Grazer
A Curious Mind: Inspiration for a Creative Life
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THE BEST OF SXSW INTERACTIVE 2015
SO WHAT?
Business & entrepreneurism • Boldly pursue options that have the most upside - “what if this actually works?”
• The most innovative business leaders all share the same characteristics
• Planning to avoid failure is the only real failure
Cognitive & behavioral psychology • Run low cost / high reward experiments around hacking human behavior
• We are all self-delusional - therefore we need to trust each other
• Your individual talents and mindset are your most powerful contributor to your own success
“Framing” - a designer’s mindset • Develop your personal philosophy of multi-disciplinary design
• Engineering change can be daunting but fulfilling and impactful
• Get curious about everything!
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THE BEST OF SXSW INTERACTIVE 2015
Want more? Detailed session recaps
Photos
http://benjudy.com/post/sxsw-interactive-2015