Upload
ux-booth
View
2.554
Download
0
Tags:
Embed Size (px)
DESCRIPTION
Long-form essay forthcoming. Bibliography here: http://bit.ly/10Mdelj
Citation preview
literacyliteracyD E S I G ND E S I G N
Saturday, July 13, 13
Dear AmericanAirlinesI redesigned your website and I'd like to get your opinion....
Dustin Curtishttp://dustincurtis.com/dear_american_airlines.html
(A design villain)
Saturday, July 13, 13
Saturday, July 13, 13
Saturday, July 13, 13
Fire your entire design team... [who] is obviously incapable of building a good experience. Get outside help.
Dustin Curtishttp://dustincurtis.com/dear_american_airlines.html
Saturday, July 13, 13
Why would Dustin publish this?
Saturday, July 13, 13
fashion
commerce
infrastructure
governance
culture
natureSaturday, July 13, 13
fashion
commerce
infrastructure
governance
culture
natureSaturday, July 13, 13
fashion
commerce
infrastructure
governance
culture
natureSaturday, July 13, 13
Dear Dustin Curtis,I saw your blog post titled “Dear American Airlines,” and I thought I’d drop a line. Sorry for the length of this email, but let me sum up the gist of what I’ve written below: You’re right. You’re so very right. And yet…
Mr. X (via Dustin Curtis)http://dustincurtis.com/dear_dustin_curtis.html
Saturday, July 13, 13
2 hours
Saturday, July 13, 13
365 days365 days
Saturday, July 13, 13
Saturday, July 13, 13
LiteracyLiteracy
Saturday, July 13, 13
Literacy, in any medium, means not just knowing how to read that medium, but also how to create in it, and to understand the difference between good and bad uses.
Clay ShirkeyForeword to Mediactive by Dan Gillmor
“
Saturday, July 13, 13
Knowing how to consume writing
READING
WRITINGenables new trains of thought.
Saturday, July 13, 13
Design in service of existing systems enables
Consensus
dissensusis enabled by adversarial design.
Saturday, July 13, 13
Saturday, July 13, 13
commercedesign forcommercedesign for
Saturday, July 13, 13
Civic LiteracyField Guides to Ensuring Voter Intent
Saturday, July 13, 13
Civic LiteracyGov.UK’s Service Design Manual
Saturday, July 13, 13
Health LiteracyHealthfinder.gov, Telling Kids About Cancer
Saturday, July 13, 13
designadversarial
designadversarial
Saturday, July 13, 13
Bi!er Pill
Saturday, July 13, 13
ONE ACETAMINOPHEN
TABLET COSTS 1.5¢.
YOUR HOSPITAL MARKS IT UP
10,000%
Saturday, July 13, 13
The culture we created as a consequence, though, was – and still is in some ways – profoundly unattractive. What was supposed to be fairness can become callousness or, at the very least, can feel that way when read from the other side.
Nick HarkawayThe Blind Giant
“
Saturday, July 13, 13
Million Dollar Blocks
Saturday, July 13, 13
At any level of abstraction, design
can either be a gesture of consent or
dissent.Saturday, July 13, 13
In practiceIn practice
Saturday, July 13, 13
AccessibilitySaturday, July 13, 13
1. Obtain literacy2. ???3. Profit
Saturday, July 13, 13
<img alt=”description” />
no yesSaturday, July 13, 13
Saturday, July 13, 13
“experts” “developers”
“Designer”
Saturday, July 13, 13
MAGIC
“experts” “developers”
Saturday, July 13, 13
experts wanted testsA government that ensured
accessibility compliance.
Saturday, July 13, 13
magic: design for commerceDesign to facilitate accessibility
compliance.
What’s the relative contrast of color pairings on your webpage?
What’s relative contrast?
What are color pairings?
What’s a webpage?
Saturday, July 13, 13
devs wanted understandingA government that ensured
accessibility literacy.
Saturday, July 13, 13
adversarial designHelp culture see the ways in
which its system wasn’t working.
Testing is not teaching.
Saturday, July 13, 13
If you are coming from outside the usual pool of people who work in Field X, you’re going to hit [cultural] barriers. Some of those barriers need to be rattled and eventually demolished, but some are just about a lack of shared context. Open secrets are the hardest ones to crack when you’re coming in from outside, because no one will take you aside and whisper them in your ear. They’re the air everyone else is breathing.
Erin Kissane Wednesday, 12 June 2013 – The Pastry Box
Saturday, July 13, 13
Journalism principles
๏ Thoroughness. Learn to speak the language.
๏ Accuracy. Avoid errors; they undermine trust.
๏ Fairness. Talk to users and stakeholders.
๏ Independence. Construct your own narrative.
๏ Transparency. Ask people to corroborate.
Adapted from Dan Gillmor’s principles of trustworthy media creation in “Mediactive”
Saturday, July 13, 13
Storytelling principles
๏ People and personalities – Who?
๏ External culture – For whom? Why?
๏ Internal culture – For whom? Why?
๏ Goal – Where are we going?
๏ Narrative – How far have we gone?
Saturday, July 13, 13
A plea for content strategy
๏ Problem
๏ Vision
๏ High-level strategy
๏ NPR’s COPE story
๏ Content roadmap
๏ Caveats & Open questions
Saturday, July 13, 13
What this means for us
What this means for us
Saturday, July 13, 13
fashion & Commerce
“Genius” design shapes
cultureis shaped by user-centered design.
Saturday, July 13, 13
fashion
commerce
infrastructure
governance
culture
nature
Visual design
Interaction design
Information architecture
Content strategy
User-centered design
Saturday, July 13, 13
tricks
techniques
process
methodology
dogma
Adapted from Jared Spool’s Presentation “Journey To The Center Of Design”
Saturday, July 13, 13
Saturday, July 13, 13
The “literacy” bar
Book awesome
2,000 BOOKS
BLUE SKY
User awesome
NOISY & BLOODY
BLUE SKY
Adapted from Kathy Sierra at Business of Software 2012. Building the Minimum Badass User.
Saturday, July 13, 13
Don’t focus on the thing, focus on the user. Enable literacy through design.
Saturday, July 13, 13
Saturday, July 13, 13
http://bit.ly/10Mdelj
Nerds rejoice!
There’s a bibliography available!
Saturday, July 13, 13